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Quick Ship / Label Queue

  • Feb 8, 2023 7:09 PM UTC
  • 3 replies
  • 6 views
shipspeed

I am using the New layout.  Quick Ship is activated.  

After selecting a batch of orders and selecting "Create + Print Label,"  the orders leave my awaiting shipments area.  After this, nothing prints from my printer.  Instead, i have to go to the label queue and manually select "label" in order for the orders to print.

Is this the intended behavior of quick ship?

How is this better than simply sending the orders directly to the printer after selecting "Create + Print" ?  What is the point of this?  I thought the whole idea of "quick" ship was to .... print orders quickly?  

Does anyone else experience this?

      3 replies

      Yes, the same issue just started for me today. it takes A LOT longer than usual tp "purchase label" then after that process is complete nothing prints. I have to pull up the order again and then print and it spits out instantly. 

      In addition, even though I have my "document printing" option set to my preferences every time I print a label it asked me to set the default, so I check the box and then on the very next label it asks me to set the default again.

        Moderator-Davis

        Hey there @shipspeed and @CSN_Shipper, 

         

        I definitely understand wanting to utilize that Quick Ship feature! Would you mind sharing your workstation setup, printer settings (including  prompt settings), and workflow? Those details may point myself and the rest of the community in the right direction.

         

        Reaching out to our support team is a great step to take as well. Those settings changing back to default is something we are actively investigating, so you can join in that investigation by making your report.

        From Moderator Davis, May the force be with you!
        • df63
        • Feb 15, 2023 11:39 AM UTC

        I had the same issues right after the last Shipstation connect update

        It has not allowed me to print like before and each label has to be downloaded and printed from there

        I contacted support and still have an open case regarding this issue

        They suggested to close/clear/change browsers and that didn't help

        The only way I have been able to print more than 1 p/s or label is to log out and log back in and print immediatelt

        They don't have an answer but it was after the last update to 'connect' that started this non-sense

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