I have had an ongoing issue for over a month now. The thumbnail images do not appear in shipstation. But they do appear on the app. I have had my hosting company try and work with shipstation on the matter but they keep avoiding us. I've sent several messages with no reply. Our shipping department needs these images to help identity which products to ship. Yes, we use SKU's but we have so many items that the images help identify quicker. I've been using shipstation for almost 5 years. Has anyone ever had this issue? Any help is greatly appreciated since I'm not getting any from Shipstation.
Really disapointed in lack of support.
The lack of support must be frustrating; I'm sorry for that. I will say that our IT person said ShipStation was getting our images via CrateJoy, our online store. In fact, ShipStation can only pull info provided by your integrated platform, so maybe you can find a solution from the other end.
Do the images not appear anywhere in the Shipstation admin? Or is this on specific functions e.g. Pick Lists or Packing Slips? Also, are you using ShipStation v3?
Support has been horrible for quite a while. We have an issue where the assign to list has people who have been removed and doesn't have people we need on there. But it still works correctly in the mobile app. We've been pursuing this since October. They just reply that our issue has been escalated and that's it. We did find that reverting back to the older version of ShipStation does fix the issue, might help for you too.
I think ShipStation needs to consult with the team from ShippingEasy.
I am not talking about onboarding -- I am talking about product bugs and defects.
ShipStation support is a complete fail when presented with the truth, videos, etc..
There are speedbumps at every step.
ShipStation needs to consult with the ShippingEasy team to learn how it can be done.
I have open tickets for product defects in ShipStation going back to October 2020.
😞
Hi HaleBound, has there been any update to this? We are having the same issue with WooCommerce, product images show up in the mobile app but not the web application for Shipstation.
I am having this same issue, I have contacted support and the just ignore the issue, the images show up in the app but not on the web application. Our site is https://toolcurve.com we sell a lot of variety of woodworking tools so it would help a lot having the images for the shippers but the lack of images is making it difficult as we continue to add more products.
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