Only recently I have needed to Refresh the Connection in ShipConnect. Up until a few weeks ago this was not an issue. I tend (past tense now) to print remotely and so what I now error each morning without a refresh I need to log into my computer rather than print though the website. I would like SS to maintain the connection between SS and the ship connect
Refresh
Any chance you've recently updated ShipStation Connect? We did and have had nothing but problems. We are trying to figure out a way to revert back to an older version for A / B testing.
Hello @Jenniferdb1!
Thank you for your post. We should be rolling out updates to the SS Connect in the next few weeks.
Stay tuned for more updates.
Happy Shipping!
-Cara
The update from today (August 22, 2024) did nothing to fix our problems.
I have had the refresh issue come up in the last week or so as well and the latest update-8/25/24-did nothing for that issue and now I can't even use the help center so I had to email support, just like the last few times we have had issues with Connect
Shipstation connect keeps getting disconnected for us, very intermittent. There are days it works fine, today it does not.
This feature is terrible. I've been an SS user for over a year and it gets worse. Why can't you provide a real connection like every other barnacle that sucks my small business dry?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.