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Restore should be brought back

  • Mar 3, 2021 1:40 AM UTC
  • 6 replies
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Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add the old items back to the "New " order

      6 replies

      Moderator-Davis

      Hello @Djayroe76! Welcome to the community! We truly appreciate your participation.

       

      Thanks so much for this feedback about your need for the Restore button.

       

      I assure you this has been heard and we even have a post about this on our wonderful Feedback Forum! Please feel free to vote/post on the topic below 🙂  

      Need to add Restore functionality back 

       

      From Moderator Davis, May the force be with you!
      copperfoxco

      This is really a huge problem for us.  The "Create new Shipment" feature is a major step back from the old "restore" option as far as reshipping damaged or lost orders.  The new packing slip prints with zero order/item information and it makes it a huge nightmare for our production team as they use that to know what in the world goes in the box!

        Moderator-Davis

        Howdy y'all! 

        We are pleased to announce that our product team has completed and rolled out the "Restore" feature for our New Layout.

        Check out this article in our knowledge base for how to reship your order, now including the restore option. 


        Happy shipping everyone 🙂 

        From Moderator Davis, May the force be with you!

        I completely Agree, this whole New Dashboard has not brought anything useful to the table in my opinion. It has simply made it unnecessarily complicated for anyone who has been with them for years and knew the previous layout and functionality. Why change something if its working just fine and why remove options all of your loyal, paying customers have relied on for years! Its not a good look and has caused nothing but frustration for me and my company having re-train and configure an new work process just so they can what in their opinions make it look prettier? 

        When? I still do not have this as an option on any of my orders.

        I found a work-around for anyone who needs to restore (reship) the same order. Open the order in shipstation, void the label. It will not be refunded (of course) but you will get the order restored so you can ship it again with all of the original details.

        Its a shame on Shipstation that they do not provide a RESTORE button as they used to have. But this does work at least.

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