Hi,
We use Royal Mail as our primary courier for international shipments. At present, when a customs form is required, the system only generates a CN23 form and does not provide the option to print a commercial invoice for most Royal Mail services.
The only exception is when we use Parcelforce services. As the CN23 data is submitted digitally, the system generates a commercial invoice instead.
This creates a challenge for our printing workflow, as our CN23 forms are printed on 4x6 labels, whereas commercial invoices are printed on A4 paper. If the system could distinguish between these document types, we could configure separate print settings and automate the process. Currently, we have to manually select the print format for each shipment.
Our main request would be the ability to generate and print a commercial invoice alongside the CN23 form for Royal Mail international shipments. Royal Mail requires both documents, and at the moment we have to manually produce the commercial invoice from a separate software platform, which adds unnecessary time and increases the risk of errors.
Thank you, and I look forward to hearing your thoughts.