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Ship Station not marking orders complete in WooCommerce or sending "Shipped" emails to customer

  • Mar 30, 2024 1:55 PM UTC
  • 2 replies
  • 1 view

For the last two weeks Shipstation has not been marking woo commerce orders as complete or sending the customer email with the tracking info and shipment confirmation. Escalated to tech support over a week ago but support has been steadily declining and seems like 30% of the updates break something. 

Anyone else having this problem?

2 replies

We are facing the same issue here, support for shipstation is definitely not the greatest and I couldnt agree more, the team seems to not do extensive testing when releasing these 'upgrades'. Where are the project managers at.

  • sarah1
  • Jun 26, 2024 1:04 PM UTC

I've also had the same issue with the NOTHS store. I've tried reconnecting the API - but nothing works.

Am awaiting support ...

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