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Shipping calculator has lost a key functionality

  • May 17, 2022 5:29 PM UTC
  • 2 replies
  • 0 views

tony11

I've been struggling to get ShipStation support to understand that this new version (not ready for prime time) is missing a key functionality. It used to be that once I selected USPS Priority Mail, I would hit the shipping calculator and get a window that would show me the various package/price options within Priority Mail. I could see the prices for the various package types: S,M,L Flat Rate, Regional A & B, padded Flat Rate, Flat Rate Envelope, etc). Now that is gone and ShipStation has yet to acknowledge that it used to do this. They instead keep explaining how the current one work, which is in fact the problem. Frankly, I don't understand the point of the new calculator at all.

 

See video of calculator here 

 

 

2 replies

sequins
  • Employee
  • May 18, 2022 9:36 PM UTC

I posted on this last week, but it looks like my post was moved to the ideas forum.  They are aware of the problem, but do not see it as a bug to be fixed.  It has been a real inconvenience for us to not work the way it originally did.

v3 Rate Calculator still doesn't show all availabl... - ShipStation Community

 

It'd be really helpful if you could either kudo my idea, or re-submit your own on the ideas forum.


  • May 19, 2022 5:14 PM UTC

If you leave the box for package type blank and just enter your weight, zip code etc and press search it will list all services with prices available grouped by carrier (UPS, USPS etc. ) 

In the old version you could narrow it down more but at least they are listed in one place and all the carriers are calculated.