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shipstation cannot reach order landing page after login

  • Jun 30, 2022 10:00 PM UTC
  • 7 replies
  • 4 views

after login, shipstation page keeps refreshing itself without landing to order pages nor any pages, anyone have similar issue?

7 replies

  • Jun 30, 2022 11:02 PM UTC

Yes, it is happening right now for us. It is like stuck in a loop. We have had this issue happen 4-5 times since February 2022. The first time we were told it have a large issue that they were working on resolving. The most recent time that I contacted ShipStation Support, they provided a specific hyperlink to use for logging in. I have never got a true resolution since it keeps happening and the basic troubleshooting they recommend never works. Sometimes it will just start working again, as it happened last week in the afternoon, and then was working again the next morning. 


  • Jul 1, 2022 7:09 PM UTC

YES and its freaking annoying. Its happened more than once and this time its going to cost me money. I will have to ship monday and up the shipping level to get the items there by promised day. wtf guys


Having the same issue since last night, and I cannot contact support because you have to be logged in 


  • Author
  • Jul 5, 2022 6:08 PM UTC

I am finally able to reach the order page after three days, and I had tried all other options and nothing had worked, thank god it was a long weekend, shipstation needs to work on solving that


  • Jul 8, 2022 2:15 PM UTC

We are now having this issue.  We had it when we were in trial mode and they said it had something to do with that.  We cannot ship anything, it is terrible.  


  • Jul 8, 2022 2:18 PM UTC

Yesterday ShipStation sent us the following links as work arounds. They worked. 

 


  • Jul 8, 2022 2:28 PM UTC

That worked, thank you so much!  We have a promotion this weekend and expect a lot of sales, it would have been devastating.  It's always good when users help more than the actual company.