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Shipstation Connect Not Installing Properly on Mac

  • Apr 21, 2022 9:36 PM UTC
  • 3 replies
  • 0 views

Mac Mini running Mojave 10.14.6

 

SC used to work just fine on this machine, then the old Rollo printer broke and was replaced with a Godex. Could not get it to show on SC. So I uninstalled SC per this page: https://help.shipstation.com/hc/en-us/articles/360025853192-Printers-Not-Showing-Up#UUID-25399f16-14a4-4b2b-d4b2-a40a512e542f

 

Now my issue is SC will not reinstall properly, it's like it's not even there in SS. When I installed it installed, but I am unable to launch it. Nothing at all happens when I try to open it aside from it running in the background. It doesn't appear within SS at all, the screen looks exactly as it did before. How do I get SC to register with my computer?

    3 replies

    • GCE
    • Author
    • Apr 22, 2022 1:58 PM UTC

    One other thing - after installation it skips the registration screen and goes straight to the "connected as" screen, but the "connection status" in the lower right of that screen says "connected, closed" instead of "connected, open".

    • GCE
    • Author
    • Apr 25, 2022 10:18 PM UTC

    I was able to finally get it to install, thanks!

    I have been trying for weeks and cannot launch SC. Can't find it. It doesn't pop up to launch and I can't find it. I am sooo frustrated. HELP????!!!!!!

     

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