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Shipstation devices keep disappearing

  • Oct 8, 2024 2:42 PM UTC
  • 1 reply
  • 0 views

PR73_2

I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?

1 reply

CaraAdmin
  • Community Manager
  • Oct 8, 2024 2:53 PM UTC

Hello @PR73_2!

 

 Thank you for posting your issue here in the community. For this particular situation, we highly recommend contacting our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue.

 

Have an excellent rest of your day! 

 

-Cara