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ShipStation DMARC Compliance

  • Jan 31, 2024 4:06 PM UTC
  • 6 replies
  • 2 views
Manager-Erin

Hey Community!

You may have heard about the Google and Yahoo! email updates, we have, too.

If you use ShipStation’s default tracking email for customer shipment notifications (tracking@shipstation.com), your emails are already configured to pass DMARC checks. You do not need to take any further action.

While ShipStation doesn’t currently support domain verification, we are working on a solution so that when your brand’s email is used to send notifications, the recipient’s mail server does not filter the email as spam. You can find additional updates or changes in this article. If you have any questions or concerns you are welcome to reach out to support or post below. 

Happy Shipping!


-Erin: Your Friendly Neighborhood ShipStation Community Manager 

      6 replies

      Your article basically says your company failed to meet the Dmarc compliance requirements.  Your company had years to do it.

        • shipshipper
        • Employee
        • Mar 15, 2024 11:16 PM UTC

        So, what is the solution that you were working on? The article linked has no updates or solution...

        This is a major issue. There used to be a huge discussion here with tons of shipstation customers begging for a solution for years and years. That thread was locked for no reason. What is going on with this?

          my opinion. They locked the last last discussion because they thought everyone should adopt their work around solution. The work around was silly and never a solution.  It was there to make it seem like they fixed something, when they did not and stop people from complaining.

            UniquelyGeekly

            Great to see that ShipStation has provided a solution to this just in the nick of time!

            However the instructions provided for setting up the DNS seem to be incorrect.  Or at least they've proved to be wrong for two domain providers that I use so far.

            The host names if inputted as, for example ss2._domainkey.example-site.com will resolve as ss2._domainkey.example-site.com.example-site.com so really the domain shouldn't be within the host name.  I'm not sure if this will apply to all hosting solutions but you should mention it or you may have a flood of people failing to set up / authenticate the new settings. 🙂

              GoFishMedia
              • GoFishMedia
              • Employee
              • Mar 25, 2024 3:49 PM UTC

              The link to the article mentioned by @Manager-Erin is currently non-existent.

              So for those interested here are the links that were sent to me by ShipStation Support via email that address the issue:

              I just set up Domain Authentication and it seemed to go smoothly. Hopefully the emails will now pass DKIM and SPF authentication. Guess I'll find out after my next shipment.

                • MelanieAdmin
                • Community Manager
                • May 13, 2024 4:03 PM UTC

                Hello Community!

                We are thrilled to share an exciting update, ShipStation now supports domain authentication to ensure your branded emails pass DMARC checks seamlessly and improve your deliverability rates.

                We appreciate all your valuable feedback and suggestions. To set up and benefit from this feature, please review the feature requirements and steps in our "Configure Domain Authentication in ShipStation" article. For more insights into email authentication policies and protocols, explore our guide on Email Domain Authentication (DMARC).

                As always, if you have any questions or concerns, please don't hesitate to reach out to us. 

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