Does anyone have any contact for Shipstation re: shipping adjustments? I shipped out a package weighing 6lbs via UPS Ground. 10 days later, UPS came back to Shipstation with an adjustment (which was charged to my account).
My package dimensions: 16 x 6, 6lbs
UPS “adjustment”: NaN x NaN, 48lbs
Yes you heard that right, according to UPS - I shipped out an Undefined Package defying the laws of physics in length and height (NaN = Not-a-Number) weighing 48lbs.
Shipstation has been notoriously slow in answering my tickets: 7 days for the acknowledgement, and 13 days for the followup (in which they denied I got processed the charge -- but I did)
So for anyone reading, is there a way to escalate this ridiculous adjustment?