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Shipstation issues

  • Oct 20, 2025 1:29 PM UTC
  • 18 replies
  • 6 views

Hello! anyone else having issues with Shipstation today!

Error Details Request failed with status code 504. Url was /seller

18 replies

  • Oct 20, 2025 1:34 PM UTC

Yes we're having trouble printing via Connect and logging in now.


  • Oct 20, 2025 1:41 PM UTC

Yes we also cannot get into any of our ship station accounts

 


  • Oct 20, 2025 1:48 PM UTC

First thought it was connected to AWS outage but Amazon is stating that has been repaired. 


  • Oct 20, 2025 2:52 PM UTC

Finally got logged into at least the forum after 10 minutes. Still cannot login into shipstation itself at all though. Has anybody heard anything from Shipstation?

 


Chad_Kinsworthy

We still can't login either. 

For what it's worth, here's ShipStation's Status page: https://status.shipstation.com/


OZard
  • Employee
  • Oct 20, 2025 4:51 PM UTC

It's Monday, and it's almost lunchtime (12 PM). I'm unable to log in and process orders, so I have to revert to the old-fashioned method of logging into each platform individually and printing one by one. Yet, ShipStation keeps increasing their plan prices again and again.   Get your own server !,


shipping
  • Employee
  • Oct 20, 2025 5:28 PM UTC

Shipstation has been down all day in georgia


CaraAdmin
  • Community Manager
  • Oct 20, 2025 5:36 PM UTC

Hello @BarnwoodUSA!

Thank you to @Chad_Kinsworthy for sharing the ShipStation Status page. At the moment, AWS is experiencing an outage that’s impacting some services. You can subscribe to updates through the status page to stay informed as things progress.

We sincerely apologize for the inconvenience this may be causing and appreciate your patience while this is being resolved.

-Cara


scott8
  • Employee
  • Oct 20, 2025 8:22 PM UTC

I hate shipstation, even if this is AWS's fault! Just thought I'd throw that in there!!


sales142
  • Employee
  • Oct 20, 2025 9:06 PM UTC

No surprise... got a message from the warehouse that ShipStation wasn't working. That's all too common.

I've got a workaround that is a USE AT YOUR OWN RISK fix for the AWS outage that has cutoff ShipStation users.

Only tested on a current version of Google Chrome on a Windows 10 desktop.

Launch Chrome. Use the ss2.shipstation.com address... it will load the SS3 version... immediately click on the ORDERS tab, let it load and then IMMEDIATELY click on the X to the left of the address bar. This will prevent the page from continuing to load which will send you out of the SS3 version of ShipStation and into the Ship3 version. the SS3 version is working like it always did and is a nice little reminder of how much better ShipStation was before all of the updates. You can create labels as long as you don't refresh the page. If you allow the page to reload you'll have to close the tab, start out on SS2 / SS3 again and stop the page.

I could NOT get this to work in FireFox. It would keep attempting to load the page to the new version no matter what I tried.

Aloha


  • Oct 20, 2025 9:21 PM UTC

I just tried to log in again and it finally worked. Phew! 


octoaquatics

horrible


gkappel
  • Employee
  • Oct 20, 2025 10:02 PM UTC

Login is still down, the status updates are less than helpful


scott8
  • Employee
  • Oct 20, 2025 10:43 PM UTC

It's hard to know what's what when login only 1/2 works on 'stable' days. 


Ede
  • Employee
  • Oct 20, 2025 11:09 PM UTC

Unforgivable that an operation like this would not have redundancy built in for just such a situation.  Out ALL DAY and put us miles into the hole trying to work around this.  


  • Oct 20, 2025 11:14 PM UTC

not working here 


  • Oct 20, 2025 11:46 PM UTC

spoke too soon - it just started working again


  • Employee
  • Oct 22, 2025 5:42 PM UTC

2 days later and I'm still struggling with importing orders. 429 Too Many Requests errors. Support has been less than helpful. I'm searching for alternatives. Pricing keeps going up, service going down.