Hello. I use ShipStation daily (or several times per week, depending on the week), but the site always requires a fresh login, never remembering my device. I check off "Remember this device" each time, use the same browser, and never clear my cache; however, with each visit, the site continues to ask me to log in. It's not a big deal, but it would be nice if login sessions lasted longer.
ShipStation Never Remembers My Device
Hello @fjv!
Thanks for your post! For issues like this, the best next step is to contact our support team at support@shipstation.com. They can guide you through detailed troubleshooting steps, help identify the root cause, and provide solutions specific to your setup. Providing them with screenshots, order examples, or any error messages you’re seeing can help speed up the process and ensure they have all the information needed to assist you efficiently.
Happy Shipping!
-Cara
This happens to us too. Frustrating when you don't have email accessible.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.