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Shipstation requires two factor authentication every day.

  • Apr 14, 2025 7:11 PM UTC
  • 5 replies
  • 0 views

Shipstation requires two factor authentication every day and sometimes multiple times per day. I would like the ability to opt out of 2fa.

Another issue is verification emails continue to be sent to the previous email address despite the recent changes.

5 replies

  • Employee
  • Apr 15, 2025 10:04 PM UTC

I clicked reply to offer my support and was forced to login with 2fa. Just to access the forum. And I was already signed in to the app! Keep making noise about this, they have to address it eventually!


Happening to us as well. 90% of the time the code that is emailed to us either doesn't work, or the email comes in after it has already expired. Incredible frustrating and it's slowing down our processes immensely.


  • Apr 21, 2025 3:14 PM UTC

I don’t have 2fa set up, so ever 2 or 3 days I have to login via browser. Twice this morning alone. At times it remembers me and logs me back in, so I need to log out and back in just for get the app to work. It just changed a few weeks or months ago. I don’t have time to keep messing around with this.


  • Apr 21, 2025 3:17 PM UTC

With the app I don’t have 2fa, but I did need the email 2fa to login here to submit the above post.. 


I've reached my limit with this issue. Every single day, I’m logged out of the app and hit with Error 5000. The app then instructs me to use a web browser to log in—but that process takes multiple attempts, and even after I finally get back in, I’m kicked out again within the hour.

The mobile browser is practically unusable, and this has become a serious disruption to my workflow. I’ve contacted support multiple times and haven’t received any real help. Today, I was told there’s nothing that can be done—no follow-up, no escalation, just left hanging. Despite repeated requests, I haven’t been able to get a phone call either.

I rely on this platform to run my business, and I can’t afford to lose valuable time to a broken login process. If there’s no real solution, I’ll have no choice but to move to a different program—because this is no longer sustainable. I was really hoping coming here i would find that there was a way to disable this, clearly thats not the case. yet.