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Question

ShipStation Support

  • Feb 5, 2026 3:14 PM UTC
  • 1 reply
  • 3 views
BrandonT

Has there been a change for ShipStation Support? I have noticed that the support opening hours have changed from 8 am CST to 9 am CST. Is this the case because support has now been outsourced overseas? 

    1 reply

    • MelanieAdmin
    • Community Manager
    • May 13, 2026 1:55 PM UTC

    Hey Brandon, thanks for being a part of our Community. 

     

    Our support hours change for various reasons to best serve customer and company needs. We have team members available around the clock to assist. Please see here for the full range of ways to interact with our support teams! We’re here to help. 

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