Shipstation + UPS Claims are abysmal.

Hello @thegearattic, 

Thank you for reaching out to us on community. I apologize that you have had trouble with this claim. I have reached out directly to the support team working on your case and someone will be in touch. 

It looks like UPS needs to see the original invoice for the  order to confirm to the order values. If you send this to our support team we should be able to move forward. 

-Erin: Your Friendly Neighborhood ShipStation Community Manager 

DO NOT call shipstation at all - we always call UPS directly to file a claim, etc. Shipstation can't help you on this - call UPS!

Do you have an UPS rep. - do you have your own UPS account number as well? As we've NEVER been told this and currently have a claim in with UPS for a package crushed using our Shipstation UPS account. Have you ever tried to fill out the form using the link I just sent you? We can call the UPS preferred team and absolutely no issue giving them our Shipstation UPS account number with the tracking info. NEVER 

You will get nowhere with calling Shipstation for your damage. They have 1 National account rep. supporting them and Shipstation could care less about your package! Do you have your own UPS number as well? Let me know and I will give you an UPS preferred team member to call.

Still no resolution and every time we contact Shipstation we get the same run around.  Over 7 weeks to get a claim sorted out is ridiculous.  

We are not on month 2 with no resolution.. Shipstation keeps lying to me saying there is still an investigation while UPS says no there is not the item is lost but that Shipstation must contact them as they are the account holder.  What gives?

 This is why we do as little 3rd party shipping as possible. We have a UPS account which gives us rates that are as low as half of the UPS by Shipstation rate and we have an account rep we can talk to when a shipment goes sideways.