Would it be possible to automatically add a note to the Shopify order when we create an additional shipment for an order that has already been fulfilled? For example, if a shipment is lost or if we need to resend a product due to a defect, we create an additional shipment in ShipStation. However, there is no record or note of this second shipment in Shopify. This functionality used to work, but it seems that a recent Shopify update has broken it. I contacted both ShipStation and Shopify support, and Shopify provided the following explanation: ShipStation's previous ability to leave a note in the Shopify order for a second shipment is currently not working due to how Shopify handles multiple tracking numbers and fulfillments. Shopify only supports one tracking number per fulfillment, meaning that multiple tracking numbers require multiple fulfillments. When ShipStation treats multiple shipments as a single fulfillment with multiple tracking numbers, Shopify does not allow adding notes for these additional tracking numbers within that fulfillment. This appears to be a recent change. As a workaround, orders must be run multiple times instead of as a single fulfillment.
Is there a plan to restore this functionality, or is there another recommended way to ensure that additional shipments are clearly documented in Shopify?