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Support not helping for 3 days, need to remove Stamps.com

  • Sep 28, 2023 5:07 PM UTC
  • 2 replies
  • 4 views

Hello SS community,

Its the 3rd day I am sitting duck and support replied once in Chat says someone will resolve this within a day, today is the 3rd day and the support ticket is marked as resolved without any answers.

I want to use my ShipStation Balance with USPS, not stamps.com account that is connected since I no longer use this stamps.com account (its for my other business). There is no option to remove this from Carriers. Please see my screenshot.

2 replies

cy20_2
  • Employee
  • Sep 28, 2023 5:45 PM UTC

 

 

 


  • Author
  • Sep 30, 2023 1:04 PM UTC

When I click on Carrier Settings, it takes me to Stamps.com settings page. (To the old stamps.com account which I no longer use).