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Uncombining Orders

  • Nov 17, 2025 11:29 PM UTC
  • 2 replies
  • 9 views

cindybell

I just combined three orders in error when there only should've been two.  What a nightmare. It changed the address on all three orders to the address of the one that should not have been combined.  I could not figure out how to go back to before I made the error. Just spend an hour on chat trying to rectify.  This is a serious flaw in your system.  Orders combined in error should be able to be uncombined and back to their original status!!

2 replies

PR73_2
  • Employee
  • Nov 18, 2025 3:35 PM UTC

I have had this problem in the past as well. You should be able to uncombine orders as easily as you can combine them. 


carbmantx
  • Employee
  • Apr 2, 2026 12:00 PM UTC

Agree, and this should be something that has more attention. Deleting and manually entering them back is a pain.  I don’t think we are the only people that have needed to uncombine orders.