I am able to undo "mark as shipped" for orders that were fulfilled by my warehouse, but not for orders where I printed the label myself. Can someone explain that logic to me? Why can't I undo it for all orders?
Undo "Mark as shipped"
Here are two possibilities.
First, Suppose I print a label for an order, and after printing it I realize that the order had contained an item that is out of stock and won't be available for a while. I will want to return this order to "Awaiting Shipping" status while I wait for the item to come back into stock.
Second - and this one is brought up a lot - is if I ship an order and then, for some reason, need to re-ship it. The easiest way to do this would be to move the order back to Awaiting Shipping, and then create a new label.
We failed to ship an item from a customers order, and want to mark as not shipped, so we can assign that item that was missing to a new shipment. But unable to see a way to do this. If we create another shipment, there is no button to add product.
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