After conducting a rate audit, we noticed that UPS does not provide ShipStation with essential cost details, such as additional charges (HST, Fuel, GST), when reviewing shipping rates. As a result, we are unable to see the full shipping cost upfront, as these charges are only reflected later on UPS invoices.
This lack of transparency creates a challenge, especially when using AI to select the cheapest rates. If UPS only displays a portion of the total shipping cost while other carriers provide a complete breakdown, the rate selection process may not be fair or accurate for either our company or the carriers.
We would appreciate any insights or solutions to ensure a more transparent and equitable rate comparison process.