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UPS from Shipstation setup issues

  • Dec 3, 2022 7:13 PM UTC
  • 3 replies
  • 2 views
drinktche

Hello!

After setting up the Carriers from Shipstation, the UPS option wasn't on the list. So I clicked on "Update ShipStation Carrier Services to enable new carriers and service options", which takes me to the setup pop-up to add UPS. BUT even though it says "carrier added successfully" it still doesn't show on my list of added shipstation carriers.

Then, when I try buying an UPS label, I get this message: "Failed - Please complete your UPS from ShipStation account setup in order to create shipping labels."

I have tried to setup the UPS from Shipstation dozens of times and it still won't appear as if it's done. I don't know if this is a bug or whatever, but I need my setup to work so I can use the UPS prices.

Also, when I add UPS as a carrier (separate from shipstation ones) I'm able to purchase the labels. BUT I need the labels offered by "UPS from Shipstation" because they have cheaper options than when I integrate UPS separately.

Please help me figure out why the setup doesn't stick.

3 replies

Manager-Erin

Hello @drinktche,

Welcome to the community, we are so happy to have you here with us.

I was able to look at your account and I can see that the ShipStation UPS account looks like it was connected. Are you still having trouble getting it to work for you?

Please let us know,

-Erin: Your Friendly Neighborhood ShipStation Community Manager

    • nyshipper
    • Jan 12, 2023 11:58 AM UTC

    I have the same exact issue, and I signed up for the same exact reason, cheaper rates.  Customer support via email was my first route. I had some very enthusiastic agents wanting to help. After several back and forth emails they stopped replying. Last reply was.. "You will be contacted once they are able to fix this and add the UPS by ShipStation account."

    I sent two follow up emails after that , no response.  I am shopping around for other competitors while (if) this gets resolved. I prefer shipstation because I use it at my other job under a different account and it works great.

    I have the exact same problem activating UPS.  It’s a ridiculous loop where you agree to terms on the pop up screen, and then it goes back to not be activated.  Try over again and again.  I’ve been a customer for over ten years so I know I have everything set up correctly.  It’s a software issue on shipstation’s end, but I too get the runaround that they will look into it.  They never get back to me.  Customer service has gotten so bad.  It’s terrible.  Come on shipstation - HELP ME and the others with this issue!  

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