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Question

Upset with new warnings on insurance

  • Apr 9, 2026 11:06 PM UTC
  • 1 reply
  • 8 views

cypresscollecti

I’d like to express my displeasure with the new exclamation point and highlighted warning on all my orders that says I may be liable for lost good because I haven’t insured the items.

This is ShipStation attempting to upsell insurance. I don’t need it for my items, and if I do I can get it free through the carrier. What’s most concerning is the warning sign.

It just so happens I am training a new employee this week and I can’t tell you how frustrating it is to have to tell them “oh, this is a fake warning… this one you ignore but other warnings you have to address.”

I would like the option to remove this from my orders or at the very least have the exclamation point and yellow highlighting removed so I am not constantly have to double-check to see if this is a real warning or an attempt to sell me something I don’t need.

1 reply

kayla-zk
  • Employee
  • Aug 18, 2026 5:04 PM UTC

AGREED. Unnecessary, irritating and counter-productive. It should not appear as a warning