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USPS Insurance is not available for your account

  • Nov 18, 2020 1:46 AM UTC
  • 1 reply
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Manager-Erin

Originally posted by Darin Shock

 

Whenever I try to add insurance over the $99 (that's included with shipping USPS Priority), I get an error that states "USPS Insurance is not available for your account". I then cannot properly ensure my orders. I did a live chat with support and they ultimately opened a case, but I need a resolution very soon. Is anyone else having this problem and if so, is there any sort of workaround that does not involve having to take all orders to the Post Office to ship with proper insurance?

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    1 reply

    Manager-Erin
    • Manager-Erin
    • Author
    • Employee
    • Nov 18, 2020 1:51 AM UTC

    Hello Darin, 

     

    Thank you for your post and for bringing attention to this. This is something that our senior support and developers are aware of and currently working to fix. We do not have an ETA to provide at this time but I will make sure this post is updated as soon as the fix has been implemented. 

     

    -Erin- Your Friendly ShipStation Community Manager 

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