I was wondering why our USPS international orders are being shipped to a Postal Processing Facility rather than the customer's address? It always shipped directly to the customer, I wonder why the change?
USPS international orders shipped to Postal Processing Facility?
Hey there @Mincing,
Thank you for coming to the community for answers!
What you are experiencing there is in result of the Global Advantage Program that the ShipStation/Stamps accounts are in by default. This is by design and will be relabeled with the c
With that in mind, please check out this Knowledge Base article about GAP for full details!
There is a section near the bottom of the page with details on how to remove yourself from this account, should you want to do so.
I hope this helps! 🙂
Howdy!
Thank you for taking the time to post about this behavior.
We have developed and released a new tool as of last night that allows our support team to help you opt out of GAP!
You will no longer have to reach out to Stamps.com directly to do so. Simply reach out to our support team via email or live chat and this request can be made.
I hope this helps!
does this affect them receiving the item? first time I've seen this happen myself, its a little worrisome!
Hello there @Sledge,
No it does not! Your customer is still very much the "end of the line" for the package. It is simply re-labeled at the Processing Facility to reflect the final destination 🙂
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.