USPS Tracking Number Problem

Thanks again for your patience as we evaluate the USPS tracking number situation’s full scope and our users’ needs. We currently have conversations going with Walmart, Etsy, and eBay to ensure they know the extent of the problem and which tracking numbers are affected so that any of our merchants with affected labels will not be negatively affected in their seller ratings.

We will be following up via email with all of our affected users when we have information from each selling channel and will provide you with any steps that you may need to take, along with some sample templates you can use when communicating with your customers. For those customers who have requested to cancel and refund an order due to this issue, please submit a ticket to our support team with the order and tracking number - if you haven’t already - so we can investigate your specific shipments and provide you with further instructions.

Thank you!  ALL my shipments in this mess show up with proper tracking in the global link!   I am sitting on this and just want to see which of my customers tries to pull a fast one on me.  Thank you for the share!

Just moments ago, ALL my tracking from this issue have the correct info!!!!

ShipStation, thank you and no way can this ever happen again not even to one.

Funny,  now click on USPS link for my old tracking one's and they show label created again. But if click on link sent to customer that goes to shipstation's branded tracking page it shows all proper details. 

Good news! Just got an update from the team and can confirm that as of midnight 12/2/21, 88% of the affected labels have been successfully delivered. 

Will continue to update y'all here, as more updates become directly available to me! 🙂 

Howdy! Received another update this morning and wanted to share right away!

We have sent Walmart the range of affected tracking numbers and associated order IDs and they have confirmed with us that the affected merchants will not have their seller ratings negatively affected by this issue.

I will continue to update as more information becomes available to me 🙂 Happy Friday folks! 

For what it's worth. I just created another label and this one is fine.