Anyone else having issues with product weights not importing from Shopify? For example products that weigh 2 ounces are importing as 3lbs 9 ounces. Heavier items (still under a pound) are importing over 20lbs. Shipstation support could not figure it out, curious if any of you are seeing a similar issue? Started about 3 days ago for us
Weight not properly importing from shopify
We have seen the same thing since late last week. It doesn't happen for every product, but I can't see a pattern of what might be causing it.
ADD ME TO YOUR LIST. Please.
The imports are wrong, but i think the more important part is to find out why they are wrong.
It feels really random because it doesn't happen for every order or for every store. 😞
My guess at this moment in time is the decimal system is not estimating or converting the weights from LB to OZ correctly if the decimal places exist. So, If you try to type in ".07" in the WEIGHT section of any order you get nothing. It can't exist. I can't even type in the Zero. Why? Why does the basic number setting of weight not accept decimals? It used to.
Having to cross check every order when you have hundreds of orders that come in everyday is major losses to productivity, money to fix problems that were otherwise working, and just a huge disappointment to have to deal with this when it doesn't seem like it's our fault that its happening.
We noticed it started happening after the shopify import update, but that doesn't mean that it's been all fine and dandy. Most of our issues with shipstation happened during the sloppy, rushed, push of V3 with no option to use the better more worn and used other UI. For the most part we've figured out all the working avenues of v3. The weight thing we can't ignore though as it is very time consuming.
thanks,
Atwood Rope
We are also experiencing this same issue. We are spending hours correcting every order that imports from Shopify. Can you please provide an update and include me?
Just want to let you all know taht we are having thissue as well. Began in mid January and still occurring a month later. This will soon be a deal breaker. The most convenient shipping/inventory app just became a 3 hour a day nightmare
This is something that started happening to our ship station account a few weeks ago. Ship Station support couldn't help. Does anyone know of a fix?
Was there any resolution on this issue that can be shared? Ive been dealing with the same issue for a few months.
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