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What am I doing wrong that is preventing the label to be generated?

  • Jun 24, 2024 9:19 PM UTC
  • 2 replies
  • 0 views

When I try to print a label there is a pop up that says "Accessory may not be combined with the product" but there are no other instructions as to what I did wrong or what I should have done. A "real person" chat told me that if I check "Online" as the confirmation option, then I can't select "the driver may release the package without a signature". I would like to use the "no signature" option but they still didn't tell me what confirmation option I needed to use. I'm new at this and wish there were some way to actually speak with someone.

Thanks for any tips you might be able to share.

    2 replies

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Jun 28, 2024 7:45 PM UTC

    Hello, @HoadGal!

     

    Thank you for your post!! The error message you are receiving indicates that the carrier isn't accepting some combination of your shipment configuration settings. Please reach out to support@shipstation.com. 

     

    Thank you, and have an excellent rest of your day!

     

    -Cara

     

    I had the same issue, and I had to choose different, more expensive shipping options (e.g. changing from UPS Ground Advantage to UPS Ground), which in a split order was a difference of over $3. I was asked by the support person to reach out in the community for answers, so here I am. What is the prerequisite to be able to select UPS Ground Advantage or any option that may be more cost favorable in the future?

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