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Windsor Framework Requirements - include invoices for returns

  • May 30, 2025 8:03 AM UTC
  • 1 reply
  • 0 views

When shipping NI to GB we can ship as normal, no issues. When we create a return from GB to NI, there is no option to print the required documents. This has resulted in us having to manually send shipping invoices/customs forms to the likes of UPS and Parcel Force for every shipment. If these could be generated similar to international shipments for a return it would be perfect.

1 reply

CaraAdmin
  • Community Manager
  • Jun 4, 2025 2:58 PM UTC

Hello @Simon-Halo!

 

Thank you for your post in the community! Our Windsor Framework Help Center article briefly mentions returns, which may offer some initial guidance.

In addition, a member of our Support team has contacted you to escalate your feature request. Your support ticket (#8301877) will handle all updates and further communication.

We appreciate you bringing this to the community’s attention. If I hear any updates on this topic, I’ll also share them here!

 

Happy Shipping!

 

-Cara