I've been having no luck getting help from support. No replies, no comments, nothing. Been following up - and it's crickets. It's impossible to get through to anyone there. No email contact, no phone number, the "chat widget" is always in maintenance. This seems like a cruel joke at this point.
I have an issue where the tracking info isn't being routed back to Amazon for FBM orders - and I've had to put in manual info for each order. I am afraid to push more orders through the system, as the manual entry isn't sustainable. Tried to upgrade my account to receive more "support", but there is absolutely nothing. I've even asked to point me to a blog or a guide so that I can troubleshoot this myself, but nothing. How hard is it to copy and paste a quick 1 pager answer?
Sorry if this seems like a rant, but it's frustrating to have no support and to have to weave through a pile of weeds to get to anything useful.
