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This round of updates features improvements to SMS messaging for Royal Mail and Parcelforce, some clean-up of UI for Batches and Filters, and various bug fixes for carriers.  Improvements Features Royal Mail and Parcelforce - Apply email and SMS (text) notifications in bulk (UK): You can now apply email and SMS (text) notifications in bulk to your Royal Mail and Parcelforce shipments in ShipStation. Select multiple orders from Awaiting Shipments, go to Bulk Update > Other Shipping Options, then choose SMS Notification: Populate phone number from order for SMS notifications or choose Email Notification: Enter your email message and click Update Selection. That sequence will apply the customer’s email or phone number for each selected order. You can still enter custom email/phone details from the sidebar on the right when you select an order. ShipStation Support Hours (AU/NZ): We have updated the operating hours for Australia and New Zealand (ANZ) support teams as they appear

Hello amazing community members,  Effective July 9, 2023 USPS services and rates will undergo some notable changes. We'll break down these changes and ensure you're well informed and prepared for the upcoming adjustments. New Service: USPS Ground Advantage™   This new service offering combines USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® services and return options like First-Class Package Return® service and Ground Returns. You will be able to ship packages up to 70 pounds with an expected delivery of 2-5 business days with tracking and $100 loss and damage coverage.  What steps do I need to take?  ShipStation will be aiding you in this transition by automatically mapping any of the selected consolidated services to USPS Ground Advantage™ through the end of 2023.   We would recommend updating your automation rules and any service mappings,  before the end of the grace period. If you try to use any of the consolidated serv

Hello Amazing Community Members,  As a part of our efforts to provide all of our merchants with the most competitive rates possible, ShipStation is proud to offer DHL Express in our ShipStation carrier offerings. With a savings of up to 81% on postage and services to over 220 countries and territories, this is an offering you won't want to miss.    Interested in learning more? Learn more about DHL here.   

This round of updates and fixes adds some new updates to Packing Slip Options, the Rate Calculator, and the Return Portal and some fixes for several integrations.   Improvements Features   Document Options: Packing Slip - We have added an option in Document Options  to either include or hide Discounts/Coupons as a line item from Packing slips       Branded Returns Portal: Return labels can be created using the Branded Returns Portal for orders fulfilled by a third party (outside of ShipStation) and marked as shipped in ShipStation. Bug Fixes Features Insights: Customer Overview: Sales by Location - Orders shipped to Washington will no longer also be considered shipments to Western Australia.  Combine Orders - We updated the Combine Orders feature so that line items with a quantity of 0 are added to the newly made order.  Rate Calculator - We fixed the Rate Calculator so it will properly update rates when you apply Shipping Presets or r

Hello amazing community members,  We have some amazing news for our Australia and New Zealand based merchants. We are launching a new Order Details page to help you get ship done even faster. Here are a few of the changes you can expect to see in the new order details:  A larger screen area – allowing more order information to be displayed with less scrolling  A more intuitive multi-shipment experience, with the ability to focus on each shipment Create and print documents for one shipment at a time  The ability to update more information, like Ship to Addresses, “Assign to”, and “Add to a Batch”  An updated Order Summary page that provides additional order context by displaying more order information from your store.  These are only a few highlights, we can’t wait to share more information with you in the coming weeks. If you are currently outside of the Australia and New Zealand areas and are interested, this is something that we will be expanding to ot

This round of release notes covers several updates and improvements to integrations like BigCommerce, Australia Post, and FedEx. There were also several quality of life improvements for the ShipStation app to make processes run smoother.  Improvements Features Added June 19th as Holiday - We mapped June 19th Juneteenth as a USPS holiday so all shipments will post the next business day.  Integrations Carriers NZ Post International - The ETOE Tracked SG and ETOE Semi-Tracked Packet SG ALG services are now available when shipping with NZ Post International.  Selling Channels BigCommerce: ShipStation’s has updated the price mapping from orders of our BigCommerce integration. Shipping insurance is included to the Shipping price, Coupons are included on the Discounts portion of Order Details.  Bug Fixes Features Ship From Form -  We fixed an issue that would sometimes show an error when you click Save in the Edit Ship From Location view. Automated Emails - Ema

Hello Amazing Community Members,  We have some amazing news, DHL Express is now available as a carrier service for all Canadian merchants. Here are some benefits you can expect to see:  Access to the DHL Express global network  Up to 68% off DHL’s Express delivery Service.  DHL Express premium service features.  On Demand Delivery® to give your customers access to delivery options that fit their needs.  Paperless Trade® to help generate your customs documents while reducing paper waste.  Express delivery that includes door-to-door expedited and next-day international shipping.    To learn more about the integration between ShipStation and DHL Express in Canada, please visit here.   

This round of Release Notes has several improvements and bug fixes for ShipStation features, including behaviors with configuring shipments. We also have a handful of updates for our carrier and selling channel integrations. Improvements Features Getting Started (FR) - Onboarding screen now in French: When setting up a new ShipStation (FR) account, all instructions for connecting a store on the Onboard screen are now fully translated from English to French.   Bug Fixes Features Ship From Address - Selected Ship From location:  We resolved an issue with the selected Ship From location so it now saves, as expected, when selecting a Ship From address for an order in the Orders Grid. Bulk Update - Display the full shipping account name: We fixed an issue with displaying the Shipping Account name so now, when selecting a Shipping Account to be applied in bulk, the full name is displayed so that you can easily identify the correct account. Configure Shipping - Display reque

This round of Release Notes includes several improvements to ShipStation’s features, including a new version of ShipStation Connect as well as the option to keep zero-quantity list items from appearing on pack slips and pick lists. We’ve also fixed some bugs for our Shopify, Amazon, and Etsy integrations.   Improvements Features Packing Slips and Pick Lists - Option to Hide 0 quantity items: You now have the option to include or prevent items with a 0 qty from showing on your packing slip or pick list. Go to Settings > Printing > Printing Setup > Packing Slips > Document Options as well as Printing Setup > Pick Lists > Document Options. Then select or deselect the new option Hide 0 quantity items.  When selected for an order that has zero-quantity line items and line items with a non-zero quantity, only the non-zero quantity item(s) will show on the packing slip or pick list. The feature will help Shopify merchants who wish to avoid confusing their customer

This latest Release Notes update has many improvements and bug fixes for the ShipStation UI. We are happy to announce the improvements in the EOD and Manifesting experience!   Improvements Features UK Order Addresses - We updated the address form to include the optional field County when creating an Order to a domestic UK address. Previously, it was labeled as State.  Onboarding Screen (France) - The descriptions for the “Connect a Platform” part of the Onboarding screen are fully translated into French. Order Summary Barcode - We corrected the barcode formatting for Order Summaries to scan as expected. EOD and Manifesting - We improved the EOD/Manifesting experience by allowing you to navigate away from the closing modal to continue processing shipments. Once the closing is complete, we will display a toast message with a clickable link to open the print modal wherever you are in the app.                        &

This latest update of Release Notes has many feature improvements and bug fixes for the Shipstation UI.  And we are excited that Shopify’s Global-e International Shipping is now live!    Improvements Features Shipments > Standard Pickups - Edit Pickup Contact: You can now edit and remove Pickup Contacts from the Pickup section on the Shipments tab. Go to Shipments > Carrier Pickups on the sidebar. Click the Schedule Pickup button at the top of the grid, then select the carrier, (for example, DHL Express) from ShipStation carrier.Select the first Ship From location for the Pickup Location in the new popup, then select the Pickup Contact to edit. Click the gear icon ,  then click Edit to update your Pickup Contact. Click Save Contact after you have made your changes.  Stamps.com Account Sign-up: We updated the sign-up form for creating a Stamps.com account through ShipStation so you can indicate if the account is a Business or Personal account. T

Are you looking for resources to help scale your ecommerce business? Learn how to expand your market while saving on costs and without cutting corners.ShipStation and UPS® have teamed up on a new ebook to help you learn what services to use, where to find discounts, and how to fulfill orders while providing an amazing delivery experience.  You can learn more about this ebook here  Additionally, in collaboration with UPS, ShipStation wants to invite you to tune in to our upcoming webinar “Experts Discussion of the Small to Medium Sized Business Shipper’s Guide” on May 4, 2023 at 11 am CST. This panel will feature industry leading experts: Sudha Chandrasekharan, Senior Vice President Auctane, Bryce Cazier, Director of Marketing at UPS®, and Chris Lott, Senior Director of Sales Auctane.We will highlight the points covered in the guide and hear additional insight from our panelists to help SMBs thrive.  We hope you can join us for this event, but if not we strongly recommend

Today ShipStation announced the release of ShipStation 3PL, our first-ever tool designed with third-party logistics providers (3PLs) in mind. Before we get into the benefits and how easy it is to get set up, let's talk about the specific needs of a 3PL.     What is a 3PL and what challenges do they face?  Third-party logistics is a business model some sellers use to outsource some or all of their inventory to a third-party company to house, fulfill, and ship orders to their customers. These third-party logistics providers are also referred to as fulfillment warehouses, fulfillment centers, or  fulfillment providers.  3PLs currently face a few different challenges, seeing as they are handling fulfillment for multiple clients  at the same time – out of the same warehouse. Often a lot of the communication between clients and 3PLs is done via manual entry and through multiple client platforms. Also it’s tough for 3PLs to provide their clients with real-ti

We’ve given our ShipStation Carriers settings page a makeover! There are also several releases this week related to our carrier and selling channel integrations and our iOS mobile app. Improvements Features ShipStation Carriers: We have updated ShipStation Carriers (formerly ShipStation Carrier Services or ShipStation One Balance) for a more seamless experience enabling and managing your carrier accounts and postage fund balance. The new Shipping > Carriers settings page is available in all countries.   Admin users and users with the purchasing permission will be able to view the account’s ShipStation Balance and add funds from the account drop-down menu.   Export Shipments: We have increased ShipStation’s capacity to export a larger number of shipments from the Shipments grid. This will help with high-volume shipping and reporting.  Payments & Subscription Page: There are now clearer labels and tooltips on the Payments & Subscription page to clarify what ea

Hello amazing community members,  I guess you could say that the year is marching forward already, now that we have made it to march. Which can only mean one thing, it is time for your March edition of the community catchup to round up all the content from February.  February marked a large change in international shipping, with the EU introducing new Harmonization code regulations for incoming shipments. In addition to rounding up all of the content from last month we have gathered resources on international shipping for you, to help keep you on top of international shipping.    International Shipping Resources  International Shipping with ShipStation Run International Shipping Reports How does the USMCA affect my international shipping? Custom Declarations  What is a Harmonized Tariff Code and why do I need it? Configure Customs Forms  How May Lindstrom Skin Increased Order Capacity and Simplified International Shipping with ShipStation Cheapest Int

This round of updates focuses heavily on improvements to ShipStation’s UI as well as bug fixes for many of our integrations! Improvements Features ShipStation UI Help menu - ShipStation University: We have added a new link to ShipStation University in the Help drop-down menu for easy access to this resource. This link appears at the bottom of the Help menu. In addition, all four web resources at the bottom section of the Help menu will now open in a new tab, so you are not taken away from ShipStation. NOTE: You must be logged in to ShipStation to access ShipStation University. Orders page UI - Truncated text for reduced browser width: We have improved the Orders page UI across all status sections (Awaiting Payment, On Hold, Awaiting Shipment, etc.) so that now when you reduce the browser window width, text in the dropdown buttons will show correctly. Text in the reduced browser window will appear, then be truncated if it is too long, and it will show with and ellipsis ( …

Did you hear the news? We’re proud to announce the release of ShipStation Dropship Manager, our first-ever solution for dropship managers to streamline and automate order fulfillment processes. If you manage drop shipments, here’s why we think you’ll love it:    Automates a previously manual process reducing errors due to manual vendor management.  Instead of having to wade through spreadsheets and rely on emails back and forth, using our Dropship Manager will allow you to pass orders to your vendors directly via your ShipStation account.  Removes the need for third party vendor management solutions. You and your vendors’ will be able to handle everything from your respective ShipStation Accounts; no need to pay for additional software to bridge the gap between parties.  No additional costs outside of ShipStation subscription for your vendors. Best of all, your vendors will not need to pay anything for this service outside of their standard ShipStation subsc

Improvements Integrations Carriers DHL eCommerce (AU): We now support the Bill duties and taxes to payor of shipping charges shipping option for Parcel International Direct Standard (PLT) shipments. You must contact DHL eCommerce AU to enable Delivered Duty Unpaid (DDU) for this service. If you select Parcel International Direct Standard (PLT) service and leave the checkbox unchecked, the INCOTERM will default to DDU. Direct Freight Express (AU): You can now map the Direct Freight Customer Reference field to Label Message #3. To set this mapping for all labels, go to Settings > Printing > Printing Setup > for Label > Document Options > Label Messages > Message #.  You must set Label Message #1 if you map Label Message #3. Otherwise, Label Message #3 will default to show Delivery Instructions. We recommend setting Label Message #1 to Delivery Instructions. Amazon Shipping UK: You can now add Amazon Shipping UK to your account without having to contact S

This round of releases addresses several feature updates and bug fixes for our international carrier integrations. Improvements Features Subscriptions: On the Payments & Subscription screen, we will now display if you have a discount applied to your Subscription price on the Subscription box.  Integrations Carriers DX (UK): Our DX integration now supports label messages! Amazon Shipping (UK): Our Amazon Shipping integration now has 2-day Shipping available as a selectable service. Selling Channels Convictional: We have launched a new integration with Convictional, a dropship automation platform designed for B2B merchants.   Bug Fixes Features Copy Automation Rules: When you create a copy of an Automation Rule that applies to an order matching specific criteria, changes you make to the new copy will no longer incorrectly apply to the original rule.  Custom Email Template Editor: We fixed an issue that caused the Field Replacements button to not display in

  Hi amazing community members,  Now that the holiday season has come and gone and things are hopefully starting to calm down for everyone, it is time for the first Community Catchup of 2023.  As we enter February, we want to congratulate everyone for making it through peak season. As things start to calm down with post-season returns, now is the time to reflect on this year's performance and efforts so you can start getting ready for next year’s peak season.  It is never too early to start planning your efforts for the next holiday season. Take some time to sit down with your teams and open up dialogues with them about what worked and what did not work, while it is all fresh in everyone’s minds. In addition to our round up of all the content from January, we have compiled resources that will be helpful for your post peak season work.     Returns and Reporting Resources   Return Labels Reports and Insights Overview  Insights and Reports: Raw

In this round of Release Notes, we made some major updates to address issues with ShipStation Connect, revamped several error messages for greater clarity, and improved several of our integrations and Android mobile app.   Improvements Features ShipStation Connect v4.4 launched on January 19! This version includes the following updates: Cubiscan: We’ve added a Cubiscan integration to support Cubiscan models 110, 125, 150, and 225. WMIC error.  We have added updates for printers on Windows machines so you can see your printers and use them to print using the most up to date version of ShipStation Connect. This update prevents Unhandled Promise Rejection errors from happening. Permissions access for non-English language: We fixed an issue so that merchants running machines in non-English languages would no longer experience permission access issues and see this message: Error: Command failed: ICACLS "C:/ProgramData/ShipStation Connect/config.json" /grant "Users":F W

Improvements Integrations Amazon Marketplace: Amazon Japan (Amazon.co.jp) is now available for connection to ShipStation! Bug Fixes Features Scan to Verify & Print: When using the Scan to Verify & Print workflow with automatic readings from a USB Scale, ShipStation will now maintain its connection to your scale as expected. Previously, the connection disappeared after scanning and printing two to four orders.   Integrations Carriers Amazon Buy Shipping API: We resolved an issue that caused the same rate estimate to be returned for all Amazon Buy Shipping API services. Now, the rate will update based on the selected service and shipment configuration. Aramex Australia:  We fixed an issue that caused ShipStation to not display automatic tracking updates from Aramex. Estimated rates for multi-package Aramex shipments will now account for all packages as expected. Previously, the returned rate was an estimate for only one package in the shipment. Asendia USA: We

Hello amazing community members,  We hope everyone is having a great and prosperous new year. As 2023 starts ramping up,  we have some exciting announcements to share with you all.  As our community continues to grow and we welcome new members, we recognize that it is more important than ever to make sure everyone is heard.  In an effort to work together towards this, the community will move to implementing pre-moderation for all incoming posts and comments, effective January 17, 2023.  What does this mean?  All posts and comments will be reviewed by our moderation team before they are officially posted on the community for all to see. We expect that the majority of posts will be reviewed and posted within 2 hours of submission.  Posts that violate our community guidelines, may not be posted. A member of our team will reach out to discuss any violations in a private message.  Nothing will change about how you post within the community. &nbs

This round of releases includes several bug fixes for ShipStation features and integrations and introduces improvements to our ODBC Client Software and Automation Rules. We look forward to shipping with you in the new year! Improvements Features Updated ShipStation ODBC Client Software: We have launched Version 2.0 of our ODBC Client Software! This new version includes: Advanced query editor that gives you more control of your queries and displays results in real-time. Support for 3 Custom Fields that map to the Order Details in ShipStation.     Automation Rules: You can now copy existing ​Automation Rules in your account settings! If you need to create several rules that share similar criteria and actions, copying an existing Automation Rule saves you time spent on having to configure the rule over and over again from scratch. Responsive Store Connection Screens: The connection screens for Etsy and Bonanza have been optimized for smaller screens and mobile devi

We have a few improvements to ShipStation features in this round of Release Notes, and as we approach the end of the year, we have a handful of carrier and selling channel bug fixes!    Improvements Features Product Details popup - Service Names menu: We have resolved an issue in the Product Details popup so that the Service drop-down menu will display service names completely. Previously, some service names could get cut off.  ShipStation sign-ups via Shopify or BigCommerce: We resolved an issue for non-US users signing up for ShipStation via Shopify or BigCommerce. Now new merchants will be assigned the correct billing plan profile for their home country during trial creation. Previously, everyone was being mapped to US billing plans. Batch grid layout - Reorder and resize columns: We have updated the Open, Processed, and Archived batch status pages so you can now click-and-drag to adjust the column headers size, rearrange them, and switch the display order for col