Solutions

Hello amazing community members,    I know that right now there are a lot of concerns being raised about the new layout and roadblocks you are facing. I also do know that we have been a bit quiet for the past few days, as we have digested your feedback and brainstormed a plan of action alongside our colleagues within the organization.     We recognize that changing to a new system can cause hiccups and frustrations, but we are committed to making sure our platform is the best it can be going forward.    As we have stated publicly, we plan to continue migrating users to the new layout over time. Any rumors or speculation to the contrary are incorrect, though our team has been taking steps to avoid blocking any business from shipping.    We have heard your calls for more transparency and communication. Going forward, we plan to be as communicative and transparent as possible with you about this new layout and the work being done to address you

This round of releases resolved carrier and store integration error messages, updated batch shipping functionality, and improved features of the iOS mobile app.  Improvements Features Order Age: The value in the Age column of the Orders grid is now calculated by the order date instead of the payment date. Order age for Awaiting Shipment status = Current Date/Time minus the Order Date/Time' Order age for Shipped status = Shipped Date/Time minus Order Date/Time Shipments Grid - Batches: When filtering batches, the Shipments grid will now load faster. Batches:  We improved the process for archiving a Batch by leaving the Label Batch Status window open until you are ready to close it. This will improve efficiency with processing multiple batches.   In the new layout, you can now cancel batches that are not assigned to you. This removes the step of having to reassign a batch to yourself before you can cancel the batch. For this to work, your user account must h

This round of Release Notes highlights several updates to Batches and Automation Rules, as well as a handful of mobile updates.     Improvements Features Third-Party Billing - Displaying Rates: We will display the message “Rates are unknown for third party shipping accounts” if a carrier does not support showing rates when using Third-Party or Recipient Billing.   Automation Rules:  Choose Carrier Shipping Account: We added a new action to Automation Rules and presets that allow you to specify which Shipping Account to use.  Manifesting Overhaul - Optimized for Large Volume Shipping: We improved the manifesting workflow to accommodate for larger volumes and support asynchronous manifesting. Some of the improvements we added are:  An increase for the shipments per request from 500 to 2,000. More contextual error messages and partial success notifications. You can navigate out of the Manifest/EOD screen while the manifest document is processing. 

Improvements   Features   Batch Shipping: Orders - Batches - Select All: Now you can select ALL orders, even those not visible in the grid, and add them to a batch after you choose "Select all ## orders in Awaiting Shipment.” Previously, only those orders that show in your current grid could go in a batch.   Shipment CSV - Batch Number: When you export batch shipment records, the export CSV file will include the batch number in a new column called Batch. Automatically Split Batches by Ship From Location: When you create labels for multiple selected orders without creating a batch, ShipStation will now automatically split the orders into multiple batches by Ship From Location. If all of the orders share the same Ship From Location, they will all be in a single batch.   The Label Batch Status window now displays multiple batches at once when a batch is automatically split by Ship From Location during processing. Arrow Indicator: When you click a batch in

       

Improvements   Features   Display Options: In your ShipStation account settings, you can now choose which page you want to display when you log in to the app. This feature was previously only available in the Legacy Layout.To choose the page your account opens with, go to Settings > Account > Display Options > General Preferences > Select the page from the Log in directly to the drop-down menu. This is a user-specific setting that will only apply to your account login.   Hotkeys & Barcode Scan Actions: The Hotkey Reference Sheet, Barcode Scan Action Report, and Barcode Scan Action Quick Reference Sheet are now available in the new layout of ShipStation.These reports detail available keyboard commands (“hotkeys”) and scannable barcodes that can help you perform certain actions in ShipStation faster, including importing your orders, printing documents, and creating labels.To generate these sheets, go to Insights > Reports and select one of the above

This round of Release Notes includes our new integration with FlashBox, a regional carrier in Toronto, Ontario, as well as bug fixes and updates that bring several requested legacy features into the new layout. Improvements Features Scan to View Barcode in Order Summary Option: In the new layout, you can now add a “Scan to View” barcode to your Order Summary document. Cost Review Preview (AU): Preview line item charges before creating a label with the new Cost Review link in the Create Shipment Widget.   Shipment Grid - Column Sorting: In the new layout, you can sort the following columns in the Shipment Grid that were previously not available for sorting: Tracking Number, Service, Recipient, Batch, Carrier, City, Confirmation, Package, Ship From, State, Tax Paid. Orders - Service Mapping: If service mapping assigns a service to an order after it imports from the store, all service information should show in the Order Details and under the Service column (if enabled) on the O

Hello Amazing Community Members,    The best part of our community is all of our amazing members, and we want to hear what you have to say.   In keeping with that, we will be focusing more on efforts to honor the voice of our users and inspire meaningful conversations in the community.    Without further ado, our very first question for you:    If you've been using ShipStation for a while, what's your favorite thing about it TODAY? Share the features and functionality that keep your business shipping!   In addition to leaving us your direct feedback, please feel free to kudos comments from other users if you agree as well.  Remember to keep responses related to the question and keep them kind and constructive. For anything else, feel free to start a new conversation.

     

     

Improvements   Features   Shipsurance Terms & Conditions: We have improved the ShipStation UI to better present and explain Shipsurance Terms & Conditions (T&Cs). We replaced the letter “I” icon link with inline messaging about the T&Cs. Now in the Order Details when you configure a shipment to use Shipsurance, enter an Insurance Amount, and select Create + Print Label, you’ll see the verified Shipsurance T & C pop-up. Create Labels for Orders in On Hold status: In the new ShipStation layout, you no longer have to manually remove an order from the On Hold status to ship it. Click the Create + Print Labels button to create a label for the On Hold order and move it to the Shipped status. Learn more about placing orders On Hold.   Bug Fixes   Features   Adjust line items for Manual orders after label void: In the new ShipStation layout, after you void a label for a shipment (restoring it back to Awaiting Shipment status), you can add or e

Improvements   We’ve made several updates to the Scan to Verify experience!    We now log the date, time, and user that verified a shipment, which you can see in the Order Activity (in Order Details). Scan to Verify & Scan to Print now block you from processing orders in the Cancelled, On Hold, and Awaiting Payment statuses (you’ll see a warning message instead). We’ve improved the order display to add more item context when attempting to open a split order.   Scan to Verify bug fixes:  Scan to Verify now recognizes the FillSku when that setting is enabled (in Settings > Account > Workflow Settings). Fixed an issue where the multi-package option disappeared when the order weight changed while in Scan to Verify mode.   We’ve also updated the following integrations:    X-cart orders now import with the company name field for shipping and billing addresses, if present on the order. BigCartel orders now import with the customer phone

This round of releases focuses mostly on international integration fixes and bug fixes in the Orders and Shipments interfaces. Improvements Features You can now hit the Tab key on your keyboard to move through ShipStation pages on the left-hand navigation bar (for example, from Awaiting Shipment, to Shipped, to Cancelled on the Orders tab). Integrations UPS SurePost: You are now able to use UPS SurePost to send shipments to Puerto Rico! Bug Fixes Features Logging In: We fixed a bug that was kicking some users out of their account after a certain period of time. If you have experienced this issue, we recommend logging out of your account and back in to refresh your login. Return Labels: We released a fix ensuring that return labels are viewable and downloadable for all users. Third-Party Logistics: To prevent duplicate invitations when connecting a Client to a 3PL account, we will now show an error message: “A Client connection or invitation with that email address already exists.”

Hello amazing community members,    Happy New Year! We are so excited not only to welcome you to 2022 but to celebrate one year of this community space.        Since our launch on January 7th, 2021, we have had a record-breaking year which we could not have done without you and your participation. We’ve welcomed over 1,500 new members into the fold and as a collective community, you have posted 3,087 times and given 782 kudos to your fellow members.   In addition to all of the contributions you all have made, we have been blessed with a talented group of ShipStation experts in our super user program.    A huge thank you to Mason Fabian, Eric Siverson, and Domminc for their service in the community, especially during our launch period.    We also want to thank the content, product, and other development teams for their assistance in supporting our mission to keep all merchants informed and up to date about product improvements an

Improvements   Features   Returns: You can now export your return records from the Returns page in the Shipments tab. Previously, this option was only available in the Legacy Layout of ShipStation.Click the Export button at the top of the Returns page to download a CSV file of your return shipments. Branded Returns Portal: Previously, some users were unable to locate orders in the Branded Returns portal due to active and inactive orders having duplicate order numbers. Now, the portal will distinguish between active and inactive orders when you enter the Order #. If the correct order cannot be determined, a message will appear directing your customer to contact you. (Inactive orders are in the Shipped or Canceled status.) Restore function added to ShipStation’s new layout: You can now move one or more orders out of the Shipped status and into the Awaiting Shipment status. See the Restore an Order to Awaiting Shipment section of our Reship an Order article for more details. Ca

Improvements   Features   V3 can now Combine Orders that do not include Items. This also fixes the error "One or more of the orders you selected was already combined. Please make a different selection" Integrations   Australia Post MyPost Business: You can now set your preferred payment method to Credit Card or your MyPost Business account.  Australia Post eParcel: We’ve added more services to AU Post eParcel. These include:  EPARCEL 9 EXPRESS POST EPARCEL 6 INTL ECONOMY W SOD/ REGD POST INTL STANDARD/PACK & TRACK INTL EXPRESS MERCH/ECI MERCH INTL EXPRESS DOCS/ECI DOCS Bug Fixes   Features   Branded Returns Portal: For UK accounts, currency values in the Branded Returns Portal will now display in GBP instead of USD. Multi-package Shipments: We fixed an issue that prevented packages from being correctly duplicated when you apply a Package Set to a multi-package shipment. Rearrange Orders Sidebar: Fixed the order sidebar so you can now click

Hello Community Members,    We would like to announce that fellow Auctane Brand Metapack will be hosting The Delivery Conference on February 8th and you are all invited to attend.    This event will focus on the latest trends, fresh insights, and actionable strategies from leaders across the entire eCommerce delivery ecosystem. All the biggest names in retail from the retail industry will be there, from Kurt Geiger, boohoo group, HelloFresh, and ASOS to Amazon Shipping, DPD, and more. View the full agenda here:   Event Agenda    We hope to see you all there!    Register now      

ShipStation is excited to announce we will be updating the design of our Insights pages in the upcoming weeks! The new design affects the visualizations provided on the Overview, Operations, Customer Engagement, Sales Trends, Customer Overview, and Product Highlights pages.    This update to the Insights pages is more than cosmetic. We’ve completely updated the code-base to create the foundation needed for improved reporting and visualization in the future. We’ve received many great ideas for improved reporting from our users and this is the first step to being able to implement them.   Here’s what you need to know about this new design:    In most cases, it still shows the same data you’ve come to rely on, but in a more easily-consumable way. A few pages have enhanced features and a few visualizations have been removed entirely (described below). It integrates the Insights pages fully into the new ShipStation layout at the code level for improved performance.

USPS Services to Hong Kong The USPS has suspended all services to Hong Kong as of January 14th, 2022. Both commercial passenger flights and cargo flights from the USA to Hong Kong are banned for an initial period of 2 weeks.   USPS Services to New Zealand USPS has resumed the following services to New Zealand, starting January 14th, 2022: First-Class Package International Service (FCPIS) Commercial ePacket (CeP) International Priority Airmail (IPA) Packets International Surface Air Lift (ISAL) Packet International Shipments with GlobalPost  To avoid disruptions to your international shipping, you may still ship from the US to both Hong Kong and New Zealand using GlobalPost services, which are available with your Stamps.com account. Stamps.com relies on a network of multiple carriers to deliver GlobalPost shipments. This allows services to proceed uninterrupted if other carriers are unable to deliver to a desired location.   Review ShipStation's GlobalPost help a

This most recent round of releases focuses on bug fixes. No improvements or new features this week, but check back soon as we have some great stuff coming up!   Bug Fixes Features Ship Date: We corrected an issue to ensure that the Ship Date field populates correctly in the Order Details pop-up and on the Shipments grid. Previously, this field would sometimes appear blank for some users.  Auto-complete when typing product name or SKU: When you have Product Manager permissions and add a product to a manual order (either new or existing), SKUs should now properly auto-populate once you type the first three characters. Previously when adding a new item, if you typed in the Name field you did not receive an auto-filled list view of your products.  Service column on Shipments grid:  For anyone who has enabled the Service column, the service you selected for the shipment will now appear correctly in the Service column of the Shipments grid.  ​​Remove documents fr

As we close out 2021 and look forward to 2022, we at ShipStation are grateful for you partnering with us! We wish you all the best successes, personal health and well-being, and many pleasant surprises as we venture into the New Year and beyond!   This round of updates focuses on updates to our carrier and selling channel integrations, in addition to some feature updates, as well.   Improvements   Branded Returns: We’ve resolved an issue with the Ship Date being displayed in the Return Window Closed date field. You should now see the actual, correct date for when the Return Window Closed rather than the Ship Date of the order. For example, if the Ship Date for the shipment was July 2nd, 2020 and with a return window of 5 days, it should display: This item's return window closed on 7/7/2020. Scan to Verify & Print: We fixed a UI issue so all labels that you create via Scan to Verify & Print should now show as Label Created or Label Printed on the Shipments tab. P

Hello amazing community members,    Given that this week is the week of Christmas we wanted to share our support team's holiday hours for the upcoming holidays.    Christmas Eve: 8am - 5pm CST Christmas: OFF  New Years Eve: 8am - 5pm CST New Years Day: OFF   We hope you have an amazing Holiday Season!     -Erin: Your Friendly ShipStation Community Manager   

Improvements No new features were added to ShipStation.  Bug Fixes Features The fulfillment grid now shows the nickname of the 3PL that fulfilled the order instead of "Auctane Fulfillment Test". The name will match what you put in Settings > Shipping > Fulfillment Providers as the Fulfillment Provider’s nickname.   Made a small change to the Checkout Rates page to prevent crashing if you did not have an updated Magento plugin installed on your store. Fixed the End of Day Error "Failed to retrieve open shipments." You should now be able to close out EOD forms.    Integrations Amazon: For Amazon shipment notifications, the shipping service OnTrac Ground Service should now be sent to Amazon as Ground. The previous mismatch caused the Shipping Service to be set to Other, and the invalid service led to possible Amazon account issues. Stamps USPS:  Priority Mail shipments now correctly adds carrier insurance for shipments between $50 and $100. WooCo

Improvements   We’ve updated the USPS zonemap table in the ShipStation database. This will improve the performance of any filters and automation rules that rely on USPS zones.  We’ve updated the Notifications tab in Store Settings to “Emails” to more accurately state what settings are found here and to avoid confusion with the Branding tab when the viewport width condenses the setting text.     Integrations The Hermes integration now includes the STAY FRESH service (next-day delivery packages). Australia Post MyBusiness accounts can now connect more than one MBP account to ShipStation.   OpenAPI ShipStation’s OpenAPI is now fully compatible with the new ShipStation layout! You can now update and modify split shipments using the OpenAPI. The OpenAPI now looks at the Order ID instead of just the Order Key so you can update the split shipments independently.   Bug Fixes   You can now select the option to Deduct Inventory when marking as shipped.

  UPDATE: As of December 8th 2021 at 6:42 AM EST:  This has been resolved and all marketplace behaviors should be back to normal. If you are still experiencing problems please reach out to our support team to create a ticket.      ShipStation is aware of the technical issues impacting integrated marketplaces due to the Amazon Web Services outage. This issue may impact order imports and other store-specific services, like marketplace notifications, for certain stores. We are actively monitoring the status of these issues and will provide updates as they become available.   Link to the AWS Status Page:  https://status.aws.amazon.com/ Thank you for your patience!