Carrier Integrations

I was wondering if it would be possible to get FedEx services: FedEx International Priority Export Express and FedEx International Priority Export added to the services already offered by FedEx. The rates are very competitive and we lose money not being able to take advantage of these services in Shipstation.

I was working on order creation API but able to create via dashboard not via API. It is giving an empty string response, so unable to know the exact status.curl request is:curl --location 'https://ssapi.shipstation.com/orders/createorder' \--header 'Content-Type: application/json' \--header 'Authorization: Basic NzZhZGE5NjAxNWE4NGJjMmE5NmE4ZDRmZDJlYjYyNzk6Mzc2ZTNjYmI4NjE2NDljOTgyMGQwZTcxNWFlZmMwYzg=' \--data-raw '{"orderStatus": "awaiting_shipment","orderDate": "2024-01-23T16:53:48.000Z","items": [{"isGift": false,"name": "SYSTEM1","productId": null,"productThumbnailUrl": null,"quantityFulfilled": 0,"quantity": 1,"quantityOrdered": 1,"quantityPlanned": 0,"quantityReturned": 0,"salesOrderItemId": null,"sku": "HJI90","totalPrice": {"value": 0,"code": "USD"}}],"shipTo": {"countryCode": "US","email": "manisha@yopmail.com","name": "MANISHA SAINI","line1": "699 BELLEVE","line2": "OAKLAND","city": "BELLEVE","state": "CA","postalCode": "92810"},"billTo": {"countryCode": "US","email": "manisha@

Please add Ceska Posta to the list of carriers we can work with on the DE platform, it will be very helpfull!

Is anyone else experiencing very slow transit times for their TX customers?  I've had three different orders, 2 with Ground Advantage and one with Priority Mail that are taking over 15 days.  Of course, one of them I sent a replacement order and it was finally delivered on the 15th day.

I would love to be able to connect a second UPS by Shipstation account to our Shipstation account. We currently use our own UPS account and UPS by Shipstation; we get good rates on large packages with our own account and good rates on small packages from UPS by Shipstation. However, we also do some third party processing for a friend, who has thus far only used USPS. He isn't interested in getting his own UPS account, and the rates wouldn't be great for his low volume anyways. Being able to connect another UPS by Shipstation account would be really useful in this case. Anyone else running into this same issue?

Is it possible to turn on international shipping on ShipStation for USPS?

I'm trying to create a label with the carrier Canada Post via API, but after i enter all the relevant fields for the api call the system returns a 500 error response:  "Message": "An error has occurred.",    "ExceptionMessage": "Contract Number is a required field.\r\n",    "ExceptionType": "SS.Business.Shipping.Exceptions.ShippingProviderException" This is a weird error because it is not in shipstation docs and i'm not sure what to pass as a parameter even though i have the contract number. Has anybody had this same issue before?

Hi, I recently received a large order that has two items which require 3 total packages, all needing to be shipped via LTL. I naturally thought I would be able to create multiple packages within the same shipment, but unfortunately that's not an option and it's instead making me create 3 separate shipments. I imagine the price of shipping would go down if this was an option as all 3 packages are going to the same address. Is there any way we can require all carriers to support multi-package shipments instead of making us do multiple shipments for each package?? Thanks,

I keep getting this error when trying to print labels.Contract Number is a required field. (Bad Request, Carrier Error Code: 2206). external_client_error (Generic). (520, f8717815-bf6d-4f95-9e1c-241a86d222b0)I contacted Canada Post and everything is fine on their end. Our account number and contract number are both valid.For some reason Shipstation is not able to pick up our contract ID number from Canada Post.Please help.

Hello. We have had a few packages marked as delivered but reported missing by customers, so to avoid this we'd like to use FedEx's "hold at location" option. This allows customers to go to a FedEx location to pick up their package.FedEx has confirmed it is possible for us to select this option via shipstation, but I don't see it anywhere as an option to ship.Does anyone know how to make this happen?

On the End-of-Day screen, my Globalpost packages are separate from USPS packages. When I close the USPS batch, the scan form contains just those USPS packages, not the separate Globalpost packages. If I try to close the Globalpost batch, I get "Unexpected carrier pipeline error. Object reference not set to an instance of an object. (b21c31f2-7a92-4c10-a3d8-0ee4869bd8e7)".Spend over an hour with Shipstation support. I had to quote their own help documents to them. Complete waste of my time.Is there any way to get the Globalpost shipments onto the USPS scan form? It is a real pain having to explain to the USPS clerk that some of the packages are on a scan form while others are not.

Has anyone ever had their stamps.com account closed without them notifying you? I have no emails. I checked all the contact info and it's fine. We have a positive account balance and all the credit card info was fine. We shipped on Thursday without issue and then on Friday at the end of the day we couldn't buy labels. Discovered the Stamps.com account is closed and it was too late to call. So I have to wait until Monday. This is so frustrating. 

Hi new here , basically i wondering if we can have orders automatically move to shipstation from a direct purchase link . we have an email group and we sell products through this email . each product has a direct link to click on and checkout through our virtual terminal . the issue is once an order is placed and confirmed we have to manually enter all shipping info into shipstation. during the checkout customers enter the shipping and billing info so im curious if there is a way we can funnel the orders right to shipstation without typing in manually each and every order. we had 100 orders over yesterday and today and its becoming very time consuming . if anyone can give me any ideas i would truly appreciate it ! 

This was intended for the "Ideas" discussion.  Edited.

Hello,We use Stallion Express to ship out our Etsy, Squarespace and Faire orders. All of those order are imported into Shipstation and then imported into Stallion Express. Once an order is shipped in Stallion, Shipstation will report back to Etsy, Faire, Squarespace that the order is shipped but indicates the courier as being "Other" so the customer gets a tracking # with no indication of who the courier is. Therefore, we get inundated with emails asking who the package is shipped with. It would really help if you could integrate with Stallion Express so we can use Shipstation more effectively.Thank you 

I have negotiate rates with USPS, I would like to integrate USPS API with Shipstation, just how we use stamps.com.Can you please have this carrier integration feature added to Shipstation?

Hello,I was wondering if anyone might know the metakey name for the tracking number field exported from ShipStation.I need the metakey name to be able to add a field to a pdf invoice/packing slip creator.any ideas?Thank you, -Robert  

Just an FYI as this is not posted anywhere on Global Post, Stamps, or Shipstation."GlobalPost Standard Intl" is now charging by DIM weight for small packages. There is no minimum size, ALL packages will be priced by size. And their pricing is outrageous.So if you ship a small 6oz package, and the dimensions are 6x6x3 (a very small sized package) you will get charged as 6x6x3÷166 = 0.65LBS/10.4oz. Which will knock your package to the next price tier which can be $7-9 higher.Meanwhile, the regular GAP global post packages are not affected.

I got this email, so I reached out to support about it. We ship regulated and hazardous goods, and this requires us to have very specific contracts with the carriers to transport them. I asked support if I was able to use their carriers to do this, and I was informed it was not possible. I then asked if there was a way that we could be excluded from the new fee as they are not able to provide the service needed to allow me to use their carriers. This fell on deaf ears sadly, and I was told unless I used their carriers, I would have to pay even if I could not use their carriers for my products. So do I use their carriers to avoid the $30/month extra and hope there are no issues on their end with my regulated and hazardous goods? Or do I start to look for alternative software? 

ShipStation currently only has the expedited freight methods through FedEx instead of the much more affordable FedEx Economy Freight & FedEx Priority Freight. Adding these cheaper services would greatly help us provide affordable freight shipments to our customers. 

we use a local carrier that is not integrated to update status to Delivered. We would like to see a manual option to change a status from "Shipped" to " Delivered" on the carriers that are not integrated. The same as when we change the status from "awaiting shipment, or awaiting payment" to "Shipped", but actually updating to Delivered.This will be a manual process, however we would like to be able to still update the status correctly and prompt the delivered email template with the same information being pulled for the tracking. Currently anything outside the integrated carriers, cannot be updated to a delivered status. 

First time that happened to us. Shipstation is only accepting Priority Mail and Express Mail which is more expensive than First Mail class. We have been using First Mail Class for a long time already. Is there something that we can do without having to pay more in shipping these orders? 

We get calls from UPS asking for the customers Email address on a regular basis.  Usually when UPS is trying to deal with customs entry in the foreign country.  Shipstation already has the customers email address as they are sending the shipping notificiations.  Is there a reason this email is not transferred to UPS with the customs declaration?  If I were using UPS Worldship the customers email address is entered in the UPS system.  Is there some setting that I am missing?

We can't ship first class using USPS... this is impeding our shipping process! We are frustrated any help would be wonderful. The error message reads..."Only mail classes Priority Mail and Express Mail are allowed for this account." Although we have used you guys for years this has never been an issue.