Carrier Integrations

We've been having issues with Stamps.com labels purchased through Shipstation. High adjustment amounts after the label purchaseI am not sure if it is intentionally Shipstation shows lower rates for Stamps.com and then, after the label is purchased, you get an adjusted bill.As one of the examples, we have a few: we entered the weight and package dimensions and got a rate of $127.99, which is lower than our own UPS account offers. We purchase the Stamps.com UPS label, and then after two months, we get billed $159Another example, we get quoted $66, and after the purchase, we get billed $99.Adjustment may happen with 5% or a maximum of 10%, but 25% to 50% is alarming.2) Claims We lost shipment and filed a claim through Shipstation. UPS approved the claim.Stamps.com does have any idea about it. However, it's been more than three months since they are not refunding us the label cost, which is $160. I received a reply from upsclaims@stamps.com  that I should've filed a differen

Hello, I'm totally brand new here. I added fedex as an carrier, and then I deleted the whole connection. Going to my website, I still see the FedEX options. It is been since yesterday and it is still there. Any advise is appreciated. Thanks

I want to delete default USPS service. It makes me 2 USPS shipping methods if I integrate my own to shipping carrier.

Only mail classes Priority Mail and Express Mail are allowed for this account.can someone help me with this error message?

Hello Dear Ship Station Support Team, Please add a new carrier Jumppoint Standard Service for Hong Kong. As it isn't convenient to mark as shipped with "Other"carrier, as the information should be updated correctly at the  marketplace.  Thanks!

I noticed that Amazon Buy Shipping is now available in Shipstation (finally!!) but it doesn’t seem to work. When searching for carrier rates using Buy Shipping, I get an error back that says “One or more providers reported an error. Phone_number must be a string (validation).” Has anyone else seen this error and know of the fix? I love Amazon Buy Shipping because the carrier prices that Amazon provides are the lowest available and it also protects my seller account from refunds and chargebacks, so it should pay for itself despite the $0.20 fee that Shipstation charges. Does anyone else have an opinion on using Amazon Buy Shipping with Shipstation? 

HI Team, I am getting different count for Orders By Shipping Carrier "UPS" and "UPS by shipstation""UPS" and "UPS by shipstation" are two different carriers.On shipstation dashboard have different number of orders as compare to api for example date range 2022-07-01 to 2022-07-05Carrier Name                |      Number of orders on dashboard      |     Number of orders from APIUPS                                |              10                                                   |             12UPS by shipstation      |              9      &nbsp

Hello, can you advise when the DHL parcel integration will be available in UK. I thing ship station may loose customers to the competitors due to lack of this integration features. I have been chasing this more than a year now but it never comes in to light. Not sure if i am the one in UK asking for this as it seems they are not listening.   

The carrier DHL eCommerce which is available to USA Shipstation accounts only should be made available to UK accounts. This would increase UK customers - many other companies which would be interested in Shipstation if they carry this option. Many competitors to Shipstation do offer this to UK accounts. It becomes difficult to split and manually process some orders via CSV upload  I have spoken with the carrier who are hoping to see this happen.  I'm aware of this ideas post requesting the same for Canadian shipstation accounts in 2016. This was marked as Started ‎11-30-2021 10:44 AM 

We have used ShipStation to create our Amazon integrated shipping label and packing sheets for both SFP and standard orders for the past couple of years, it is a great solution for us. Amazon links directly to our Royal Mail account and Shipstation links to Amazon Buy Shipping as a carrier with all our shipping options available with our rates from Royal Mail. My question is; does anyone else use this and have they had any issues with creating labels on ShipStation through ‘Amazon Buy Shipping’ recently? This is the API error I am getting:The shipping service specified does not exist or is not available for the specified parameters ie weight, dimensions. (Generic, Carrier Error Code: ShippingServiceNotAvailable). The selected delivery method does not offer the requested label format. Please choose a different label format or choose another delivery method which offers the requested label format. (Generic, Carrier Error Code: ShippingServiceNotAvailable). I have not

Hi, Are there any plans to increase shipping to other countries ?For example: Japan, Taiwan. Have a nice day,Bem.

How in the world do you justify forcing us to create a UPS account....when adding a new Stamps account? We ship USPS and can't, won't, and don't ship UPS. Yet here we are with a shiny new UPS account in ShipStation.Don't even bother asking why we're being forced to create two entirely new Stamps accounts 8+ years of no problems: it's because they broke our old one, out of nowhere. And no one will help, of course, or fix it. Just point to the useless support articles, and go create a new account and set up everything again with a new carrier. Don't worry, I have weeks of spare time laying round with nothing to do so I can fix the problems you created and I have no control over. Unbelievably, that's not even the frustrating part! Now when I got to buy a shipping label, I get UPS ads below the rate letting me know that, and I'm not making this up, I can "Save $0.01 by switching to UPS." You can't make this stuff up! I don't have any UPS, all services are disabled, and

When I select "Recipient" or "Third Party" in the shipping options side bar, the drop down disappears!! Can this be fixed? Am I doing something wrong? I end up having to exit and restart orders 3-4 times to get the drop down to function correctly!! ANY help is appreciated!! Thank you in advance!!

We need an easy way to create non-order-related returns. We travel and exhibit at various conferences and often ship products to the venue. We need an easy way to take along pre-printed labels to send back whatever product we don't sell. That being said, we will have no way of knowing the exact dimensions or weight of these packages. We're familiar with the FedEx package return program and this is the exact kind of feature we would like to see within ship station, but we would prefer to use the associated UPS account.

I know the current buy shipping api exist for Merchant Fulfilled Prime. However, non-prime MF bus shipping is not available through this interface, through ShipStation. This impacts my business in a couple of different ways: If I don't buy shipping from AMZ, and the carrier says the package is delivered, but the Customer says they did not receive it, then I am liable for the refund plus the loss of products and my own costs. If you buy AMZ shipping, AMZ refunds the Customer and does not charge me for the lost package. The second impact is to my operational workflow. In order to have the benefits of the liability shift to AMZ, I have to use the Amazon interface to purchase shipping. As a multi-channel seller, I'd rather stay in the excellent ShipStation interface without having to "swivel-chair" to another screen. Can ShipStation add the ability to purchase non-Prime Merchant Fulfilled AMZ shipping?

When joining Shipstation we were told APC overnight was being added as a courier option and would be available within the next few months. However, many months later, the courier is still not available. Please could you add APC Overnight as a courier option in the UK.

Hi All, I just got Shipstation and I'm trying to figure out how I can integrate Shipstation's shipping rates to show during customer checkout in Shopify. If there isn't a way to automatically connect this, where would I be able to see all of Shipstatin's discount shipping rates? That way I can just add the shipping rates manually to Shopify. Thank you 🙂

When shipping on Shipstation's UPS account, I have not been able to get any refunds from shipstation when Overnight shipments don't show up on time. UPS guarantees their shipments to arrive next day, or refund your shipping.  Sometimes this shipping cost $100 to $300 even with Shipstations's discounts.  When it doesn't arrive on time, there is a form on UPS's page to submit a refund.  Its as simple as entering a tracking number when logged in to UPS.When you ship on Shipstation's UPS, there is no way to submit a refund through a form.  Originally support replied and said that the only way to get refunds was to reach out and open a ticket, but now they have stopped replying to that ticket. It's a problem as UPS only allows you submit refund requests within 14 days, and I am approaching that with no response from Shipstation support.   Have any other users been able to successfully be refunded for guaranteed service shipped on a UPS shipstation acc

When I try to print UPS labels, I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." I've waited for 30 minutes and I am still unable to print labels.This is extremely frustrating because your system didn't have a problem with accepting my $140 for postage but now I'm constantly getting an error message. I need an answer immediately because I have a plane to catch in the next 6 hours. Yesterday, I called customer support before 7pm CST and I only got voicemail 

When purchasing a label through Shipstation for UPS ground, the return address lists the phone number and company name above the address. These are not present on the 'ship from' address, and I don't want the company name there, just my full name. How can I remove them?

I am not able to get all the rates to show in my store. ShipStation is showing the lowest rate for the shipment only. I can not figure out how to fix this and so far after weeks the S.S. support can not figure this out. I need UPS and USPS because some people have a P.O. box and UPS will not deliver to P.O. box and the SS software is not smart enough to figure this out. Also, some people want 2 day select or maybe overnight, these rates need to be an option for customers.

It would be great if you could view the Estimated Transit Days for the GLS Carrier, like it does for all other carriers.Would like it to be viewable on the processing screen and the rate comparison screen. This way my team can choose the most cost effective and quickest route.

It would be great if ShipStation could scrape the carriers I have set up, to select the best shipping rate to use for an order.  It would save a lot of fulfillment time if the best option was served up instead of having to search for it.

Original post from user Michael Vandermeer   I've activated UPS Ground Freight in Shipstation but I cannot figure out how to actually use it on an order. Can anyone offer some advice?

When adding USPS from an existing account retrieves error 500 - Credentials are fine currently used to logging in USPS website. Any suggestion?