Carrier Integrations

Dear ShipStation Team, We sell on multiple platforms, and lots of them forbid to use Amazon Logistics. Since the main part of our inventory are at the AMZ WH we have to fulfil order by AMZ. But, we can’t accept AMZ Logistics as a carrier. So, please add function block it, as AMZ already support this function since 2021.Please help with the issue above as it's really simple to expand FBA functions inside of ShipStation.Please follow the next instruction, as this can be done with the Fulfillment Outbound API, using the Under the create Fulfillment Order operation. Within the create Fulfillment Order operation, there is a parameter called feature Constraints. The feature settings for this parameter include the option to block Amazon logistics from being the carrier for your order. You can see detailed information in our documentation:Operation: create Fulfillment Orderhttps://github.com/amzn/selling-partner-api-docs/blob/main/references/fulfillment-outbound-api/fulfi...Create Fu

Hey, We would like to ship something ground on Thursday or Friday using UPS ground to destinations that are within the UPS shipping radius that should get the packages to arrive by Saturday.  However, when we check "Saturday delivery" we are not able to print a label. This is using ShipStation's UPS account.  Thoughts?  Thanks 

Hello there. I have been using Shipstation to connect my Shopify orders with my FBA multi-channel fulfillment. Everything was fine up until the day before yesterday when I tried to send some orders. In the app I a getting a error message when I click "get Rate" in the send page after selecting the "Ship From" and "service".When I tried to ship from a computer I am able to select the "ship from" field but then in the "service" field there are no options. I have contacted customer support but they havent responded. I was hoping to find an answer or get the attention of customer service here. I will need to get this sorted our quickly. 

Hello, I am trying to setup UPS Sure Post in my store settings for delivery options and live rate.  However it is not showing rate for UPS Sure Post, just my UPS ground, next day air, 2nd air etc.  It also shows USPS rates.  Why is not showing UPS Sure Post rates on my stores checkout page like it does the rest.   My platform is Big Commerce.  

Hello,is return details available in shipments model in ShipStation API?If not where do I get those details in API.

Does ShipStation Support FedEx Freight LTL

I’d like to request a feature request of disabling the shipping notification emails sent by the carriers as part of the OneBalance carrier setup.It is not a good customer experience to receive two shipping notification emails - one branded and sent from ShipStation and then another sent from the carrier themselves with their branding.

Can you do that it should make just 1 call for all carriers? Because it does 1 second for 4 carriers, so that's 4 seconds.

Is there a way to set funds for carriers autmaticly?

Hello It is my understanding that Shipstation decided not to pass the shipment value information to Fedex.  Therefore when you ship via Fedex using Shipstation and the shipment is lost and the value was over $100, Fedex liability would be limited to $100.   I did talked to Shipstation support about this . They referenced the support article https://www.shipstation.com/docs/api/shipments/get-rates/ stating that this is ALL the information they can get from Fedex.  Of course it is a lie,  Fedex documentation clearly have declaredValue variable listed - see https://developer.fedex.com/api/en-au/catalog/rate/v1/docs.html  So be ready to lose money if you are using Shipstation and Fedex. That is, unless, of course, you buy the Shipinsurance from Shipstation.  Nice way to screw your customers over Shipsurance revenue.   

Hello,  We would appreciate ShipStation adding a Multi-Package option (plus sign next to package) for GLS parcels. Not having this option is very limiting compared to FedEx and UPS.  Thanks,APX. 

When we purchased a UPS label for an Amazon order whose account do we use? Shipstation or Amazon? We do not want to use an Amazon account since we cannot open damage or lost orders claims. If it is shipstation account, can we open claims ourselves? Can you help, please?

 This has been an issue since day 1 of integration.

FedEx Canada has upgraded its International Priority Services.  ShipStation has not updated its system consequently FedEx International Priority First and FedEx International Priority are the only 2 services that appear when there are now 3 service offerings.  Because ShipStation hasn't updated its codes/mapping my discounts are not being applied (my discounts are applied on all the other service offerings); ShipStation has reverted to showing the tariff rates for International Priority services.

We have been complaining to ShipStation since Early fall 2020 about how all of a sudden our UPS labels are converting to cm and kg.We submit the details in lbs and kg, UPS bills is in lbs and inches. The issue gets worse because the back and forth from quoting to labeling to billing causes small packages to be up charged from 1 lbs to 2 kg.mall other carriers are labeling and billing without issue.

We have inquired with ShipStation if it is possible to have both Canada Post and USPS/Stamps.com in a singular Shopify website that caters to both Canada and USA orders/customers. Unfortunately, this is NOT available. Currently, their carrier integrations are specific to account 'home country'.  As an alternative, we could at least have 1 Shopify website is to 2 or more ShipStation accounts. This is a temporary alternative (bandaid solution) but would have been greater if ShipSation is able to allow more global carriers in one Shopify account in view of both the app optimization and process efficiency. Because we're Canadian, proximity- and logistically- speaking, we can most definitely send out orders/packages outside of usual Canada Post and UPS options via another 3rd party provider.  Nonetheless, the alternative option is a relief! Just looking forward to the availability of these carrier integrations settings. Hoping this is of help! Thx

I have found 2 bugs with the Loomis Express Integration.  The first is that I cannot void a label that has been created. I get the following error The second is the rate calculator does not work. I have attached a picture of that as well.   

Shipstation is not sending shipment data to the Endicia/DHL. So, DHL is holding my pacakages due to non-data from Shipstation. All packages are not moving. Terrible issues. Not fixed at this time.

PayPal shipping changed over to Ship Station.  There is no tracking number on First Class packages.  My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing something or not doing something correct, to get a tracking number on the label?   

I am running into problems with our custom forms. We need more description and declarations on them. We are able to modify them on our UPS carrier account, but the modifications don't transfer over to Shipstation. This leaves important information off of the customs documents and eliminates the option for paperless shipping as we need to manually customize every custom form we send out. There has to be a better way of doing this. Any suggestions?

We need to compensate for the cost of insurance on our shipping costs. How do we include this? We charge a 50% insurance for every shipment over $200.Currently, ShipStation doesn't regulate charging customers. All matters including charging customers and how much to charge will be configured outside of ShipStation, but Shipstation calculates the insurance rate & offers shipping options to the customer as they are connected we need Shipstation to add to the cost the amount of the insurance that is a Shipstation issue, not Shopify issue Shopify has no way of knowing the cost of the insurance, Shipstation does.   The shipping options feature only includes checkout rates, not insurance. When it comes to charging customers for insurance, ShipStation isn't able to assist with that.  There is no way for Shopify to know without Shipstation telling it what the insurance will be.  Shopify can't calculate something it has no information o

Hi,We are using the integrated UPS account created by Shipstation to ship our orders. Some customers want to have us use their own UPS accounts to ship some orders. I do not see the "dropdown" menu under "Other Shipping Options" to select another account and enter their account #.How do I enable this when using the UPS provided service. We do not have a separate UPS account other the integrated one provided by Shipstation? Thanks,Norbert

Small and medium-sized businesses usually ship their products with a barcode-free system.This is faster and more practical.But sometimes there may be stock fluctuations.In order to prevent this, it would be great to be able to see the number of stocks on hand while collecting the products with the pick list at regular checks. Many carrier SKU codes and Warehouse locations not available except Royal Mail.Here, you should be able to automatically enter the sku code, shelf location and the purchased quantity in the space left on the labels coming from them.you are the developer.When there are additional spaces in the format from the label provider, you should be able to evaluate these spaces. Thanks Kind Regards 

How can i create labels for UPS Germany ?is there any option  ?Thank you    

When will the Integration with Loomis Express work?  When I try to connect my account I get the error code "Authorization for this request was denied by the module. (3b87624a-861a-466b-9ff6-148a6239e7c7)"