Carrier Integrations

UPS ground saver currently does not show up in the rate browser when you are using your own UPS account. Support has confirmed that this is a short coming of Shipstation. This is a basic feature of any shipping software and should be resolved quickly. I should be able to see all the available rates from all my UPS accounts. I can manually select it in the service selection, so it's available, it just doesn't show up in the rate browser. This makes it an extra step if I want to use Ground saver to ship.

Is anyone else dealing with insanely slow claim payments when UPS sends them through ShipStation?Our experience has been beyond frustrating, and based on what we've seen, ShipStation doesn’t seem to care about fixing the issue.Here’s what happened:UPS confirmed sending ShipStation payments for four lost package claims on February 11, 2025.Today is March 26, 2025 – 31 business days later – and we still have not received our credit.ShipStation originally stated that claims would be processed within 30 business days, meaning the absolute deadline is March 25, 2025.Yet, every time we ask for an update, we get generic, vague responses and are told to keep waiting.When we first reached out, ShipStation support even denied having any record of the claims, despite us having prior confirmation that UPS had sent them. After multiple follow-ups, they finally acknowledged receiving the payments but then dropped this gem:“This process for posting the credit on the account can take up to 6 weeks or

Can you please provide support for LTL Carriers, there are many good ones that would be very beneficial such as: R+L, XPO, ABF Freight and so on. This is a critical aspect of shipping as the rates on ShipStation are way too expensive.

Hi,  Can someone please help me? I wanted to add a USPS by Stamps carrier on our ShipStation account. I tried the below, however I cannot see "United States Postal Service by Stamps.com" on the tile list the same as the one on the tutorial. I tried to reach out to ShipStation chat support but the guy said I need to contact Stamps about this. I think what he said to me doesn't make sense why will I ask Stamps if the problem is in ShipStation and I haven't started the connection yet because USPS by Stamps is not on the tile list in the first place. I am currently lost, can someone provide insights or clarity? Thank you!Connect a Stamps.com account to ShipStationhttps://help.shipstation.com/hc/en-us/articles/360026142111-Stamps-com#UUID-fa8694f0-0acf-f556-fc87-c993d916ed95_UUID-0df91fbf-70ea-e8e3-cd13-bf903e4a6265

I would like to be able to automate the use of a specific UPS account that is NOT the ShipStation UPS, nor the default UPS account. I have a few customers' UPS accounts integrated and cannot automate the use of a specific customer orders.

As the title,  the prices given for shipments via my UPS account are not the same as the prices I'm being invoiced for.  I'm being charged residential and additional handling surge charges that I'm unaware of when given the pricing by ShipStation at the time of label creation.  Given that I ship on behalf of artists and charge them for the actual shipping I've paid this means I'm underbilling and paying these surcharges myself.

Hello,The lack of visibility on negotiated rates from carriers (Fedex in particular) is creating a lot of problems. For our wholesale store, we can't use shipstation for quoting purposes. We have to go directly to the fedex website to get accurate rates. There was also a recent issue with Fedex One Rate getting disconnected. We ended up paying hundreds for the full price 2-day air because we didn't know that the rates we were viewing were too high since they are always inaccurate. Please add this functionality. Thank you!

I keep getting this error message when i try to print a surepost label. Also when i try to reconnect my ups rates, it gives me an error saying no rates found. This account is working fine for ground

Is anyone having a problem with USPS recycled tracking numbers this week?  We've had two customers email to complain that USPS shows their items delivered somewhere else.  Upon checking, they were delivered in Nov.Scanning forums, we see this has been a problem in the past.

UPS made a change to their additional handling charges back in October where certain packages are now subject to a 40lb minimum weight along with an add'l handling surcharge, similar to their Large Package Surcharge where certain packages are subject to a 90lb minimum weight + surcharge fee. The rates match up perfectly where a Large Package Surchage is applied, but the newer additional handling is showing rates based on actual package/dim weight rather than the 40lb minimum weight. This is leading to large discrepancies between our invoices and the rates displayed on Shipstation, and we can't effectively rate shop between UPS and other services if we aren't seeing the real rate. When will Shipstation correct this so these packages will be assessed a rate based on the 40lb minimum rate? Considering it is already working correctly for "Large Packages", hopefully it'll be easier to implement again for this new Additional Handling minimum weight. 

We just started using Shipstation, and since Monday of last week, we have pushed ~90 orders out the door. Most of these orders shipped with USPS, and at least six of these USPS packages (so far) have used recycled tracking numbers for packages still in transit. I am aware that USPS uses recycled tracking numbers; however, the tracking numbers that were assigned to our affected packages combine the existing (and ongoing) tracking information from a different package with our tracking. Multiple customers are contacting us wondering where their packages went, and we cannot provide any meaningful answers. We can't verify that these packages are on their way to their destination because the tracking information ends once the "other" package is delivered.I contacted Shipstation support and was advised to void and reprint affected shipping labels (not possible once a package is shipped) or contact USPS directly. We reprinted labels for the packages whose tracking numbers we could catch before

Is it possible for SS to integrate UPS SurePost rates? What is the limitation reason for not displaying rates for SurePost. We would like to use that service for volume but there is no way to get a rate before shipping or even after the label is printed besides waiting for a bill. Thanks

Hello i just had a chat with support and I was surprise to know that I cannot add carrier accounts from other countries when dealing with multiple fullfilment centers.Example:-I run a wix store with a canadian shipstation account linked to my wix store. I use shipstation to generate labels from canadian carriers like ups and postcanada.-I want to add a new fullfilment center in germany to cater to EU customers so i create a new user and a new "ship from location" from germany. -To my surprise I cannot get and rates from UPS by shipstation or add a german DHL carrier because the main account is only allowed to use Canadian carriers. -Only work around offered was to have the German fullfilment user to create a new Shipstation account from Germany and link my Wix API code to that account. This causes a few issues where now the new German user has unlimited access to shipstation and my wix API key. Clients pay for shipping to my buisness account so i would need to add my payment

I've recent set up a new trial.Canada based, hopefully using Purolator Domestic and International.From what I understand Purolator only offers Domestic services via ShipStation. Is that correct?I added my own Purolator account and am able to get rates from an order. However, I cannot get international rates using the "Rates" window.I receive an error that states the following:"One or more providers reported an error. Receiver State is a mandatory field."The issue is there is no "State" field to fill out since the Rates form only provides City and Postal/Zip Code.So my two questions are:1) Is it indeed the case that Purolator in Canada does not offer it's U.S. shipping services if using the integrated Purolator carrier.2) The error when getting rates, is there a solution to this?Thank you,Ronnie Tanner

We need to check the SMS box on each order to enable the SMS to be sent through EVRi, however there is no way to automate the checking of this notification box.There is a way to do this with Royal Mail and Parcelforce but we need the same functionality to enable EVRi notifications to be bulk checked so that customers get EVRi SMS notifications.Surely as the biggest shipping software there would be a feature to enable this with one of the biggest couriers around? Does no one ship with EVRi through shipstation? Anyone currently doing so can't enable SMS notifications which is wild.

UPS destroyed a package for us, we purchased the carrier insurance and filed a claim through Shipstation per their requirements. It has now been over a month now and we still have no conclusion. We sent all documentation to Shipstation. Finally after a month we received paperwork from UPS requesting the same documentation which has to be uploaded to the web and now we are getting an error try back later from UPS.  Shipstation is no help but they will take the insurance money. Is there a better service or are all of them the same? We have used shipstation for over 10 years.Ken

As of now, ShipStation is not available in India. Shiprocket is one of the largest carrier companies in India. It would be really helpful if you could integrate Shiprocket as a carrier in ShipStation, as my team exclusively works on ShipStation. I want Shiprocket to be added as a carrier at any cost. I am willing to purchase any plan you recommend in return. Please prioritize this request urgently.@shipstation  

How does one schedule a pickup for FedEx when generating labels through the FedEx Platform Account Program (under Shipstation Carriers) option?  If you do not have your own FedEx account set up as a carrier there seems to be no way to have them pick up a package.Even trying to go to their website and schedule a pickup does not work because I do not have access to the account number used to create the label and under my own account number they will not "authorize" pickups I did not ship under that account.USPS, UPS and DHL shipments made through the Shipstation Carriers accounts allow scheduling pickups.  Why not FedEx? 

Due to the Canada Post strike, we shipped a package using Global Post Economy, as Shopify listed it as an alternative to DHL/Canada Post. We suspected that Global Post used Canada Post for the last mile, but we verified with ShipStation and they said it was ok. In a couple of days there was something posted on ShipStation, that Global Post was not ok to use, but it was too late as the package was already shipped.The package shipped on December 2. We didn't see any tracking movement, even after the Canada Post strike ended on December 19, but on January 7, the Global Post website showed the package had cleared Customs. It has not moved since then and tracking has not been updated.We filed a claim on Global Post on December 28th and received an AI generated form response, saying the package was not eligible for a claim due to the Canada Post strike and we could not file a claim until 30 days after the package was due to be delivered. We filed another claim on that schedule and were

Is there way to solve this on a Sunday ? Chat operator said it was a "fraud" flag issue while adding funds. We have been adding funds all day and it suddenly stopped working. How can it be fraud within ship station if our bank is ok approving the charges and all we  are trying to do is add funds to our shipstation account to pay for pending shipments already showing in the portal ?

Shipstation should come up with a solution to display the RFC number for Mexico shipments on UPS labels integrated with Manage Markets. Currently, we have no way of displaying the RFC on our manage markets labels since they are pre generated for us! 

UPS just released Global Checkout API, offering a product that gives customers landed costs when shipping internationally.  It would be valuable to add this to Shipstation, in particular to Checkout Rates.  We have many Canadian customers that use USPS only because when choosing UPS/Fedex, taxes and duties are unknown.https://www.ups.com/us/en/business-solutions/grow-your-business-solutions/expand-internationally.page

Hi,The integration with Canada Post is not working, after inputing my Ventura One information the option does not appear under Carrier. As an alternative I am looking to use the One Balance instead, but when I try to add my credit card an error message appear "We could not process your request. Please verify that your payment information is correct and try again.. Payment Server Exception Code 0x08010601; module 2049 category 6 item 1. ()".Please help!

Texted with ship station customer service today regarding UPS SurePost rates not showing in the rate calculator. Here was the response:Looking more into this, I was able to confirm that the UPS SurePost® service has a few limitations and features that other UPS services do not have. At this time, rates for these services are not viewable within the Rate Calculator.The work around is to manually select SurePost from the dropdown but that is tedious and adds an extra step to each shipment. Please ship station correct this.

Hey guys, We use UPS by Shipstation and a customer/receiver has started an item not received claim directly with UPS. The customer didn't contact us until after UPS finished the investigation and informed the customer that the investigation was complete and that a claim was send to the "shipper". Since we use Shipstation's UPS account, I assumed that UPS would contact Shipstation who would then contact us.It has been 2+ weeks and we have not heard anything from UPS or Shipstation yet. I reached out to Shipstation support and was not able to get any concrete answer. The first rep told me that they would reach out to UPS and get back to us, but the only thing UPS sent over was the generic order status page. The second rep scolded me for starting the claim directly with UPS and not Shipstation (despite my repeated effort to tell him that the receiver, not me, started the claim) and told me to start a new claim with Shipstatoin. When I asked him if the claim would be denied since ther