Carrier Integrations

Order keeps getting rejected to be fulfilled by Amazon, especially with bundled SKUs. I have also updated the fulfillment SKU and added the store alias but it keeps getting rejected. Does anyone know how to solve the problem?

Hi,per recent ShipStation email, i removed my personal stamps.com account, but now when i try to mail something, this is what i get. in this case it is a PO Box, but USPS allows it.Thank you for your help.Tea

Suddenly I'm getting "adjustments" which are indisputable with Global Post.If they adjust it, they stand firm they are correct! I have been using the same packaging, same weight for years. And now they are randomly adjusting weights. At least with USPS, there is an APV adjustment process.Just today, I was hit with 2 adjustments saying that the package weight was "adjusted" to 8 oz, when that is what I PURCHASED in the first place. The adjustment says 8 oz, the label purchased says 8oz.I am also experiencing lost packages which I never did before.Done and won't use again.    

is there a way to create a ChronoPost shipment through shipstation, if the shipping from location is not France?The system gives us this error (in this example „Ship From“ Location is in Portugal):On Shipstation we do not have problems to configure a shipment with other shipping parntners (DHL, UPS, FedEX) for shipments with „Ship From“ location different from France.I think it is related to the availabilty of the courier‘s locations and direct branches around the „Ship From“ Location…e.g. when we want to „Send From“ Germany to our Office in France via DHL thorugh Shipstation, this is no problem we can do it via Shipstation.Maybe Chronopost as company being part of a complex group and representing services in France, makes the creation of foreign label creation for a shipment from non-France countries difficult for your system. Of course our „Ship From“ partner in Portugal can not drop-off packages in Portugal with a Chronopost label, they would need a label from a courrier available t

Royal mail have a new CN22/CN23 label integration which places the address and customs on one label. We'd love to make this a priority for shipstation integrate into their label options. We are currently having to print 3 sheets of paper (8.5x11") for international orders because it can't be figured out how to even reduce it to 2. This would make them just like our UK orders which everything gets printed onto 1 single sheet.This would be a great feature to integrate to help reduce time and cost on the platform!

Greetings!We are looking for a pack and ship company to provide fulfillment for our successful Crowdfunding campaign. Our campaign has ended and our products are currently being manufactured in China. They will be shipped to the U.S. with an arrival in and around October. Ideally your company would be located on the west coast to receive the shipment "off the boat."Please reach out via our website contact form if you are interested: http://dungeondamsel.comThanks!Xane

I'm wondering how GlobalPost fees to ship to Canada compare to the fees UPS charges to ship to Canada.I occasionally ship from US to Canada using my own UPS account. In addition to Duties and GST, there are also:• Entry Prep Fee• Brokerage Fee• Disbursement FeeDo any of you know if GlobalPost has those same fees and if they do have them, if they're different than those UPS charges?Thanks!Melissa

I would hope ShipStation integrate  with Privateship which is useful for us to process the daily order

I am trying to find a way to get order status information once the package ships. So far I can't find anything inside the webhooks documentation plus support confirmed that they don't have that capability via API either. Are we the only ones who think that getting post-shipping order status is necessary to keep customers up to date? I mean a basic, In Transit, Delivery Scheduled for,  Delivered will do it. I thought ShipStation as a middleman would provide something like this so we don't have to go directly to the Carrier's API.Anyone with a similar issue?  

Hello Friends -Logged in this morning to SS and saw this pop-up like many others. We have to use FedEx sometimes because SS doesn't offer any discounts for FedEx like they do for USPS, UPS, GlobalPost & DHL Express. I respectfully disagree if SS wants to charge $95 per month for something they don't even offer. How is that fair? We're on the Enterprise Plan for $159 per month. SS is wanting to bump this from $159 per month to $229 per month. That's an increase of $60 per month, and on top of that they're wanting to charge $95 per month "Flat Fee" for adding an extra carrier that they're not even offering. So all of sudden my monthly cost of using SS is rising from $159 to  $324.99That's not acceptable and not fair!! I am sure I am not the only one feeling this way. How about you?

So, let me get this straight, since my company is performing well enough to start negotiating rates directly with carriers such as UPS and DHL to achieve better rates than what ShipStation by default provides, I am now going to be penalized for this through a newly assessed fee to access a service that has previously been FREE for 6 plus years? This is ridiculous... It is anti-competitive and I strongly suggest this imminent policy change is rolled back as I am fairly certain it would violate section 5 of the FTC since Shipstation is now requiring you to use their offered services (which they receive a commission for) or pay the fee to access the ability to leverage private carrier accounts...We have already notified our attorneys but more importantly, our carrier accounts as they are the ones more affected.  I strongly suggest every company do the same. I have reached out to Shipstation support for a copy of their newly updated TOS and exact details on the new pricing struct

Hello,Do you know if DHL Economy will be available for France ?I saw that it was available in Germany and I don't understand why only express is linked in France... ?Thanks a lot, Pierre

We use a shipping provider that is approved by Amazon and also able to be selected in Amazon, but Shipstation doesnt give me the option to send their tracking information. Amazon is very strict when it comes to shipping information, and I need to be able to map my shipping provider to Amazon with their tracking information.Is it possible to add a carrier mapping table that allows me to select our carrier (Veyer logistics) and send their customer tracking URL and select the carrier in Amazon?

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When will Amazon Shipping Service integration work again? I'm not talking about the Amazon Buy Shipping API, but the actual Amazon Shipping service which was online from 2019-2020 then they took it offline and are now bringing it back. They said they are waiting on ShipStation/Auctane to finish the integration???

I use our FedEx account, along with the UPS and USPS. I can see the regular residential, commercial and express rates in the Rate Browser, but if I want to check SmartPost, it's not there. I can only see the rates for it if I go back to the rate calculator, making it an extra step and more difficult to compare the rates. Is it possible to add it to the Rate Browser?

Hi,Royal Mail tiered pricing is a feature that needs to be expedited. This is an innovative pricing structure from a courier that would benefit anyone with a Royal Mail account that ships varied weights of products. Please hurry. Thanks. 

I've noticed that the UPS rates provided by Shipstation are lower than the usual daily rates published by UPS. Having a published chart showing the rates for each weight/zone would be useful information for anyone using shipstations that offers "free shipping" to customers. Shipstation support has said they have no such chart or table. Has anyone put anything like this together or would they like to see the Shipstation rates published?

I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901." UPS has confirmed that there is no issue or lock on the account. I have tried contacting shipstation in several ways to get a resolution on this, but nothing helped. What can I do to get the account added on my carrier?

Please add YUN EXPRESS in your carrier list. It is a pretty big carrier. I need to use "other" from your list when I ship with them and it stuffed up my Amazon orders and trackings.Thank you.

Rates are not showing correctlyI have had a ticket open with shipstation for 3 weeks and they cant seem to find the cause!This is all I get:"I appreciate your patience, Please be advised that we are still working on the rate discrepancies you are seeing the UPS. I will provide feedback as soon as we get a resolution. "I have talked to my UPS rep and she says that Ship Station no longer gives access to the Simple RateIs this true?Is anybody else having this problem? I can't be the only one

Hi All,Signed up to Shipstation and we've started testing the service. We generated label within ShipstationStandard large letter Royal Mail pricing is £1.86The invoice for the parcel from Royal Mail that we received is £2.57 This equates to a 32% increase from Royal Mail which has a Royal Mail admin charge applied. Is the Royal Mail admin charge standard for using the Shipstation service?

We have been using UPS third-party service through shipstion, but when we moved from Virginia to Texas, we had trouble if the package needed to be returned to the sender, the package still went back to our old Virginia address. We contacted shipstation, and requested them to change our UPS return address, but fail, any suggestions? 

I found the insuranceOptions parameter in the label creation process, but I did not find any insurance related information in the getRate API. Is there a solution? 

Hi guys, We work from home so are basically operating 24/7 so we pack orders when we want - but currently Toll is set to not allow labels to be printed on a Public Holiday.  Yes, you can go into settings and change dates and so on but why - why can I print Australia Post labels and not TollWhy can there not be a super simple process like – when printing label, it comes up with the public holiday message – and asks, cannot send on this day because of Public Holiday – please select date to dispatch here (and have a calendar so we can select it there – without having to go into settings.ShipStation have replied to me and said its something to do with Tolls API but have not advised Toll about my enquiry - and suggested I write it here 🙂