Get Started Here!

Last Version Posted: December 14, 2020 These are the Terms of Service for the ShipStation Community (“Community”). The Community is owned and operated by Auctane LLC d/b/a ShipStation and its affiliates (collectively, “ShipStation”, “we”, “us” or “our”). By using the Community, you agree to these Community Terms of Service, our Community Guidelines and our Privacy Policy (collectively, “Terms”). The Terms constitute a legally binding agreement between you and ShipStation. Use of the Community indicates your acceptance of the Terms. If you do not accept the Terms, do not use the Community. Purpose The Community is a peer-to-peer communication channel for ShipStation users. The purpose of the Community is to allow users to share information about ShipStation products and services, including best practices and tips, so all users can benefit from this collective knowledge and experience. The Community is designed for participation by ShipStation merchants, partners, employees, and other us

Community Guidelines  Last Version Posted: May 19, 2021 We've created the ShipStation Community (“Community”) for you to engage with other ShipStation users, find answers to your how-to and best-practices questions, get tips, and always be learning to keep up with (or get ahead of) the e-commerce and logistics curves. Before participating in these forums, please review these Community Guidelines and our Community Terms of Service. The primary purpose of this forum is for users to interact with each other about ShipStation! However, members of the ShipStation Community Team do moderate the forum and will jump into a conversation if they can answer a question not answered by the community, offer helpful tips, or clear up confusion about a ShipStation feature or integration. If you have an issue that needs troubleshooting, we recommend you contact our support team directly. Our moderators will also create support tickets out of posts that appear to need troubleshooting assistance so you c

Our Pledge This Community was created to provide ShipStation users with a safe space to engage with each other about ShipStation’s products and services, to find solutions to complex shipping problems, and to share tips and tricks of the trade. In pursuit of these goals, the ShipStation Community Team pledges to do our part to maintain a productive community space that is welcoming to all regardless of age, race, ethnicity, gender, identity, and level of experience.  Our Code of Conduct Adhering to standards of behavior will create a positive community environment. We’ve included a list of standards to follow as well as some examples of unacceptable behavior. Use these examples in conjunction with the guidelines above to be a successful and inclusive member of the Community.  Standards to follow: Be kind and welcoming to all members. Use welcoming and inclusive language. Respect gender pronouns where provided.  Stay professional and respect others’ experiences even when you may persona

How to Optimize Your Posts for More Responses The best posts are clear, friendly, and get to the point. They let others know exactly what you’re looking for and include just enough context to get everyone on the same page.One simple trick I love to use when posting online or asking for help is this:If someone else asked me this question, what follow-up questions would I have? What information would I need to help them?Once you think through that, try to include those details right in your post. This puts you in your readers’ shoes and often leads to faster, more helpful responses—with fewer back-and-forth questions needed.This approach works just as well for other types of posts, too! If you’re sharing feedback or making a recommendation, ask yourself:What would I naturally ask in a face-to-face conversation about this topic?Answering those questions upfront makes your post more engaging and useful.Be an Active Contributor Take a moment to browse other posts and jump in when you can. W

Information available from the Community is for informational purposes only and does not constitute legal, financial, or business advice by ShipStation. You should consult your own attorney or other experts before relying on any information available in the Community. Some of the information contained in the Community is provided by third party users. ShipStation is not responsible for such content, and does not approve, verify or otherwise endorse such information. All information in the Community is provided only as general information and may not be accurate, up to date, or correctly reflect the current state of the law or the policies of ShipStation or any third party providers. ShipStation expressly disclaims all liability in respect of any or all content in the Community. ShipStation retains the right, but not the responsibility, to edit or remove content for any reason, including a violation of our Community Guidelines and Community Terms of Service. ShipStation does not review

Welcome to the community!  We are so excited to have you here with us. This is the official welcome page for all of our new members. In order to properly welcome you and get to know you a little bit better, we would love for you to comment below and introduce yourself.  If you are having trouble deciding what to write you can just share the following:  Your Name. How long you have been using ShipStation. A fun or unique fact about yourself or your business. Looking forward to meeting you all.  -Cara: Your Friendly ShipStation Community Manager 

  We hear you have recently had a Shipiversary, and we want to celebrate with you! Tell us how long you have been with ShipStation and share either your favorite feature, a tip or trick you have learned, or your favorite celebratory gif to earn a very exclusive Shipiversary Community badge.    -The ShipStation Community team