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Having an automation to remove the acute accent on the city name, certain city really contains acute accent, but it causes problem during the validation of the address. we have to remove them manually on each order before being able to receive the rate and create the label. It is possible to modify the order form of the website to not allow special characters but the problem is that several customers abandon their orders because they do not understand what the error is because their city is really written with a acute accent
Ability to put Labels & Packing Slips in ascending or descending order by quantity of items in each order when creating labels/printing.
I am using DHL and whenever I print a label, an archive document will be printed out automatically. I want a settings that can disable DHL archive doc as it is a wast of label. Since we are using Shipstation, it uses twice the amount of label and half of them now turn into garbage. Please let me disable archive doc print out in Shipstation like in Shiptheory courier settings.
I would love the ability to save a third party account so we don't have to paste over the account number and zip code every time. We do a lot of shipping that requires shipping on their accounts. Also, we have employees in shipping that can't access that information and simply have to wait on a manager to print the label for them. A drop-down box with our saved third parties would help tremendously. Then we could also set rules to default imports to certain third party accounts we have set up. I know FedEx ship manager has this functionality and possibly WorldShip so it would be great to have here. Thanks!
Need a way to automatically print the commercial invoices (customs forms) when an international label is printed. This only currently affects UPS and FedEx since USPS is consolidated into the shipping label itself. However, having to leave the shipping area to go to shipped items and find the order then click the paper icon... employees sometimes forget this step which then creates an exercise in time management and phone calls to UPS/FedEx to fax the documents. If we could have a setting on the labels like we do with "print label with packing slip" but print labels with customs forms" and be able to choose the 8.5x11 printer it would be perfect.
Right now if I create a return label for an order, but I am only "returning" one line item, I can select that and see that in the returns system, but the resulting packing slip that is printed shows the full/complete order. I have to trash this (we print packing slip & label on one sheet) and leave a note with the label on what we expect the customer to return. In essence, when printing a return label that includes a packing slip, it should be a "return packing slip", not just a re-print of the original order.
I'm fairly new to ShipStation, but it seems one of the obvious enhancements would be to allow customization of the packing slips without needing HTML skills...essentially, exactly the same interface available to edit the email templates.
http://imgur.com/RvPG99z I found the print drop down options did not do what I expected. The option for labels prints both the label and packing slips. The packing slip option just prints packing slips. What do you think about it being: --Labels (just labels) --Packing Slips (just slips) --Both (both)
We have barcodes assigned to our items that do come into shipstation with out integration. But they aren't being utilized in shipstation. It would be great to have the ability to print those barcode UPC/GTIN's onto picking sheets, packing slips. It would be even more beneficial to be able to set orders to print barcodes to a thermal printer so we can put it on packages. This goes hand in hand with Amazon's barcode needs for Fullfillment, internal manufacturing. As an example, we're a on demand product producer. We make the product the day after it's ordered. So being able to print the barcode stickers for all the items in a shipment at the same time as the label is printed, helps us organize and fulfill faster. I would imagine a printing option to go like, First package prints label and then barcodes. Then next package and barcodes, etc: Label_1 + UPC_1A +UPC_1B + UPC_1C Label_2 + UPC_2A, Label_3 + UPC_3A + UPC_3B
I would like to make a suggestion that ShipStation work really hard to make a 4 x 6.25 option, and/or the 4 x 8 option available. UPS is a very large carrier for you not to support it's label sizes that work with the Zebra 450 printer. For those of us who use UPS, we get our shipping labels free of charge, so purchasing the 4 x 6 labels is not a viable option. It seems only logical that you would work to accomodate UPS customers, a huge market. PLEASE CONSIDER THIS! Right now I have to manually pull out the label a fraction of an inch every time two labels have been printed or the remaining labels print off the edge. It's really a pain. Thanks for listening!
When we create return labels, the 'return to' will go to default store, which lowers down the efficiency.For example, we have A,B,C stores. 'Return to' should be set up automatically to the store that order came from.
Hello, Section in question: Configure Shipment > Package > "+" In the old version of Ship Station, we had the functionality to name individual packages via a test field. We used this functionality on multiple parcel/ multiple SKU shipments to specify which specific SKUs would be in each package for our Fulfillment team. This allowed us to better track and ID missing parcels and SKUs with a given carrier. In V3 of the new Ship Station, the text box has been removed entirely and the lead package is locked in as "Package 1" followed by "Package 2", and so on. Please confirm if this customization field was intended to be removed or if it will return in future versions. Thank you. -Kade B.
Hey Team - Is there any eta on getting more functionality out of the Zapier integration? The biggest area I feel is missing right now is just actions. If we could find and update: orders, customers and products through zapier actions I think there would be workarounds for a lot of the other requests that have been mentioned by other users. Is this in the pipeline or not something that you're working towards?
It would be really awesome if 'time imported' was a selectable column to choose from so that one could, for example, be able to filter orders placed all before the cut-off time of that date, for one's company, so shipping can be correct and accurate.
It would be great to have a third party billing option for Purolator
We are working to automate business processes for our online health clinic, and integrating with ShipStation makes managing the whole shipping process easier. But since we are a US base health provider, any service provider we integrate and handle or process PHI (personal and health information) data with, must be HIPAA compliant, and be able to sign a BAA (business associate agreement) with the health provider. Meanwhile, we will have to develop our in-house integration with a HIPAA compliant or exempt shipping provider (like Fedex, or UPS) and that adds serious development burden, provides very little shipping flexibility and and locks us in. Ensuring compliance with HIPAA regulations and issuing BAAs would be a great addition to the platform. Thanks!
The variations on Tophatter orders include size / color / upsells. Only size is imported to Shipstation now. When I offer promotions in my store, the rate for buyers to pick upsells is around 1/8 or higher. And I have hundreds orders to ship everyday. Full order information is needed for shipping orders, please add color and upsell information when importing orders from Tophatter so we don't need to check each order here and there. Thanks!
Hello, how can we enable workstation approval for ShipStation Mobile? I login to ShipStation Mobile as an administrator on iPad and there is no option under the Settings menu. How can we enable workstation approval for users who use both Safari and ShipStation Mobile on iPadOS? https://help.shipstation.com/hc/en-us/articles/360025870172-Set-User-Permissions-and-Restrictions#:~:text=Workstation%20Approval%20is%20a%20security,workstations%20for%20a%20particular%20user.&text=After%20enabling%20Workstation%20Approval%20for,in%20and%20authorized%20the%20account
Etsy Ship By date should import into ShipStation. Many Etsy users sell home made products that need specific ship by dates as they need to be hand made after the order is placed. This Ship By date can change dependent on the amount of products a user orders and is ever changing. With it not being static, It would be greatly beneficial to import the Ship By from your Etsy connection.
It would be nice if there was a field in the shipping calculator that will allow us to quote the shipping cost with the carrier insurance included. Right now, we have to either make an order, or click Create Label and then add the value and go through each shipping method to give the customer an accurate cost.
Please allow integration for Walmart Canada selling channel. I have Walmart USA set up but I need integration for Walmart Canada.
I ship smokeless powder which qualifies as Hazmat, a feature I need. Please, as we are Mac based, UPS seems to have no plans for an Apple version of World Ship and Hazmat has to be computer generated.
An email received today from DHL eCommerce states that: "As part of the technology enhancement effort to elevate services for our customers, DHL eCommerce Solutions will sunset the legacy API Product Finder/Rating endpoint (https://api.dhlecommerce.com/info/v1/products) on Friday, May 28, 2021. The v4 platform is fully functional to facilitate all API endpoints, including: Label, Manifest, Tracking, and Rating. For more v4 details, please visit https://api.dhlecs.com/docs. Your account has been identified as currently operating on the legacy Product Finder (endpoint). Please transition all related activities before the sunset date to avoid service disruptions. The DHL eCommerce Solutions Team is here to support your business through the transition and can be reached at eCS.AM.IT.Solutions@dhl.com. In order for us to quickly assign the Solutions Engineer, we ask that you please include âGAPI transition , â in your email subject line." What this basically means is, DHL is telling its eCommerce customers that on May 28th, they will no longer support shipments sent through ShipStation because ShipStation is still using an OLD API (v1) from DHL eCommerce. I started using DHL eCommerce in late of 2019, and at that time, DHL had mentioned that ShipStation was (for whatever reason) NOT going to update to the newer v4 API. I am not sure if this is still the case, but this needs to be updated by ShipStation ASAP. DHL eCommerce is a big postage and shipping provider for fulfillment warehouses all over the world. To simply brush aside this update, which now appears to be a REQUIREMENT, shows that ShipStation is not interested in their customers and simply forcing our hand to look for a different shipping software provider. ShipStation... Get on the ball and do your part by updating the API that DHL eCommerce is now requiring as of May 28th. There is no reason why this has not happened yet, but now there is a deadline.
I have been using shipstation for 6+ years now. I have submitted ideas, i have voted for ideas, I have requested changes for packing slips, pick lists, email templates, additional custom fields, Import fields, export fields, shipping costs, bulk items, inventory changes, adding custom carriers, freight carriers, better options for more than 1 package orders, Sending notifications for marked as shipped, Combine Fulfillment reports with shipping reports and manifests so you can see everything that shipped out and not just what went out via parcel, etc.. Over the past 6 years the only change i have seen is the help search has gotten worse. Every time I have a chat with support they are extremely nice and then they give me the link to submit my ideas. The industry is growing and changing at a rapid pace and ShipStation is starting to fall behind. If you are making the changes we are requesting then Prove it to us. Where is the list? How about you allow us to vote on the changes that you have made and find out how effective those have been. Otherwise this idea tool is just a way to placate us all.
Would like the ability to have customer EORI or VAT number included in the international shipping documents
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