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We started using ShipStation just last month, and we have sent thousands of dollars of shipping costs through as third party billing with Purolator. Purolator is a major customer of ours, and they require us to use one of their own corporate accounts for our shipping. We just found out last week all the billing for those 3rd Party shipments are being charged back to our own Purolator account, and we can't charge that back to Purolator. There are other customers and suppliers who also want us to use their own Purolator accounts. It is very surprising that the only indication that 3rd Party Purolator does not work in ShipStation is in an obscure help file, and that it takes a tech support call to point out this problem. The system should not even allow us to configure a shipment in a way that you know does not work. We have lost a lot of money on this.
We would like to lock packers via admin setting to a warehouse location so that packer will not have to constantly use a drop down menu on order detail page to choose his location. This feature should be beneficial to any SS user where there is more than 1 warehouse. I.e. David the packer is located in NY, so upon creation of his account by admin we will choose a default warehouse for David - Warehouse NY. Then anytime David will be logged into the system "Ship From" location will be preselected and locked for David. If David moves to CA then all admin has to do is change the default warehouse location for David. Alternatively, SS may provide as an option to SS admins to enable an option for admins to choose default warehouse.
No idea why Shipstation thought that changing our tracking links from a direct link to USPS tracking to a third party (Stamps.com) tracking link was an "upgrade". It's a downgrade, and now a separate step to copy the tracking number and open a new window for USPS tracking in order to see more complete information. The Stamps.com tracking is not useful. We should have either USPS tracking or the option to toggle between either.
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