Add CSV import Mapping fields for Third Party Account Numbers. Many of our Dropship customers want to use their own FedEx account numbers. Currently, we have the manually enter their Account Numbers for each order post-import. This is time consuming and can cause mistakes during busy holiday seasons
Dear Shipstation support, I cooperated with a large WordPress plugin developer Villatheme and they added WooCommerce Orders Tracking Premium integration of ShipStation plugin especially for us.There was no WordPress plugin that had a full-fledged integration of your service, which allows you to automatically attach a tracking number to the order, update the status, send SMS and emails accordingly and automatically change the status of the order in WordPress when they are delivered. This is a lot more customization than you have on the platform, so it's important to us.So far this is only available in our version of the plugin that we are testing, but if everything goes well I think they will add it in their updated version. As a marketer, I understand that this type of integration and solutions are very useful for your business.    However, we still have a problem with the notes your plugin leaves to customers. They developed a function to completely disable the sending of client notes, but we use them and this is not a solution that suits us.That is why I am writing to you again.The problem is that your plugin integration always leaves the note in the order as a note for the customer, not an internal comment. It is interesting that if the shipment is canceled and a new one is made, the next tracking info note is internal and is not automatically sent to the client. The notes left by your plugin are incorrect because, for orders sent without a tracking number, it says: "Items shipped via USPS on August 31, 2023 with tracking number (Shipstation)." This confuses customers and they report that we forg ot to provide them with a track number that was not included in their order. All because of the formation that this note leaves. Instead, we have configured, thanks to the WooCommerce Orders Tracking Premium plugin, that the client receives a complete letter with the correct subject, text and a clickable tracking number. The problem is that we can't disable shipstation notes for a customer leaving the plugin without banning woocommerce from sending such notes altogether.I ask that you add an option for the customer to specify whether they want to receive this note as an internal note or as a note to a client with an automated email. I am sure that it will be useful not only for our business but will have a positive effect on your customers who use woocommerce.
Customize Sales Dashboard and add feature to auto refresh. Actually I want to use shipstation dashboard to show my team some sales data in real time. So that would be better if shipstation can add a feature to auto refresh data every minute instead of manually clicking refresh button.
Having nothing but issues when trying to enter the "Harmonization" codes and "Country of Origin" fields. We did notify Shipstation and had a response but absolutely no success, same problem still exists, frustrating to say the least and more so when there are many items in the order.Did Shipstation change the background system in the past month and a half? We never had any issues up until 1.5 month ago, what changed? Have tried various operating systems (Safari, Chrome, Firefox) all same issue. Have tried to uninstall the connect app.Open to any suggestions at this point. I used to love how easy Shipstation was, but recently nothing but frustration. Glitter ON.
I would like the Shipping Cost report in Insights > Reports > Shipping Cost to have an additional filter field "Product ID" so I can calculate average shipping costs for each product. Currently that report does not specify the product ID at all. This will help sellers set prices on listings which are advertised as Free Shipping to the buyer.
Can you please add a feature so that we can search for multiple orders at a time, for example when I put in 12345, 12347 I want to be able to search and list both on one page.
We have had a consistent problem with ShipStation Connect not actually printing labels, but showing that they are printed, and have been trying to get it resolved over the past almost year now. The most frustrating part of this whole situation is, support just tells me to clear my cache/cookies (I already do this multiple times per week) or to uninstall/reinstall ShipStation Connect, which we've done a total of 5 times now, but are still experiencing the issue. There have been instances that we have had 5-10 orders shown PRINTED in a batch, but never get printed out. The only way I can ensure orders are printed is by manually counting each order that prints out in the batch, which almost defeats the entire purpose of "batch" printing! We've had this issue with batches that have less than 10 orders but have also seen this with large batches as well. Shipstation's print team also states they've not heard of any other users with this issue, so they've said it's most likely my printer. Here's the kicker, we got a new label printer in hopes that just buying a new printer would eradicate the issue, but to no avail, the issue popped up again even with the new printer on board. We started out with a DYMO 4xl, and now are using a Zebra ZPL500, so in my eyes, it's not a printer issue, it's an issue within the path for Shipstation connect. My question is, is anyone else experiencing this? And if you are, what have you found that WORKS to fix the problem? If you are, and haven't worked with the Support Team, I think it would be a great help to all of us if tickets are made in reference to this 🙂
Adding reference line 1 for 3rd party UPS billing orders could be a beneficial feature/option to have in ShipStation! It would be time saving for us, as when I have an account providing their own shipping they require their company PO in the reference line and therefore I have to create the shipping label on UPS website to get that and it takes much longer to do it that way. Please add this feature!
Hi all!It's a shame that estimated rates are not supported for the two major carriers in UK by Shipstation - is this on the horizon at all to be implemented? There are some great apps such as Lifetimely that integrates with Shipstation and this integration would be incredibly useful for our business, however we can not use it because of the unsupported estimated rates. Looking forward to hearing from someone! Thanks!G
It would be helpful to see a breakdown of what each label printed cost, where it was going, box size/ rated weight, actual weight, and adjustments and what they were for so we can keep detailed track of where our money is going when it's spent with ShipStation. What is currently available is not helpful. How are we supposed to know which label cost $44.95?
Why is there not an automation rule option to turn off customer notifications?When you manually mark an item shipped, you are forced to manually unselect sending a customer notification. We manage Customer Notifications outside of ShipStation and DO NOT want shipstation nor our shippers to be able to trigger a customer notification when manually marking an order as shipped. It seems silly the automation rules have turning off marketplace notifications, but NOT customer notifications. Yes I am aware we can manually select all orders, then update them in bulk. But that does not work for any high volume shippers. We need rules and ways that shippers can't mess things up.
We have multiple store locations that ship orders that we push to them. I would like to hide the customers phone and email address in the dashboard dur to privacy concerns. That functionality is not available…seems like it would be a toggle on/off.
Currently, there is no way to purchase a store label using the ShipStation API. It would be extremely convenient to have an input to enable label purchase when sending a POST command to fulfill an order (e.g., order_id xyz).The desired functionality would be as follows:Label Purchase: Automatically purchase the shipping label for the specified order.Label Printing: Use ShipStation's print service to print the purchased label.Return Information: Return the shipping cost, method, and tracking number for the order.The shipping cost and method should reflect what is already selected for that order in ShipStation. This feature would streamline the fulfillment process significantly by integrating label purchase and printing directly into the API workflow.
I would love it if it was possible to automate this process.Currently, I will create labels for orders, save to my PC, then email them to someone. I want automation that will automatically email the label as an attachment for specific orders.Even if this could be done outside of shipstation using something like Zapier or Microsoft Power Automate would be extremely useful.
Is there a way to run shipping cost reports on split orders? We have orders with basically prepaid shipping from Nov-April but the split products don't ship until April. So theres a disrepancy. Any thoughts here?
ShipStation doesn't have 2 factor authentication and this could be achieved with a simple 'Login with Google' option. This would make Shipstation a lot more secure.
It would be great if we could enable the Structured Order Number feature instead of having to ask support for it. Around once or twice a year the string will break and it will be nearly impossible to find orders that have been pushed to Amazon for fulfillment. I think this should be enabled by default, and we should have a button on our end to toggle this feature on/off at will. See under: Support-enabled Features for the FBA Integration
Would it be possible to add support for the USPS Global Express Guaranteed (GXG) shipping option? Details: https://www.usps.com/ship/gxg.htm I don't see it mentioned on Express1's site, by Endicia supports it: http://www.dymoendicia.com/tools-resources/harrys-hints/global-express-guaranteed Sometimes we have orders that ship in boxes too large for USPS Priority & Express, but GXG allows the larger sizes. (ex: 24"x15"x24" to Australia) UPS supports that size, but the rates are significantly higher then USPS GXG. Thank You, Rich
It would be great if my team could complete orders that are being picked up by the customer without having to manually go to the orders tab and go through the "other actions", "marked as shipped" process. Can there be an option for "no shipping label" in the scan feature?
While this option has been around a few months, ShipStation "announced" this feature today as part of a bigger announcement on other new features. I can see the ability to import HS codes from Shopify directly into ShipStation (for customs purposes) being very helpful. However... There is a glaring issue that I will point out, that may be specific to people like myself who ship for multiple companies that either do not use Shopify, do not want to insert HS codes in Shopify, have multiple products that are all the same type/code, etc.In my case, for the last 10 years of using ShipStation, I have used the option to use "pre-defined values" for customs information. Many of my clients ship the same type of product (same HS code) so it made sense early on to use this option and always have the product type/description and value be constant. Now, with the implementation of this new Shopify HS code import, I would like to use this feature but only for specific stores while keeping my pre-defined values active for all other stores. ShipStation allows for this Shopify HS code import to be specific to certain stores (by way of check box selection in the Store settings), but if I have the pre-defined values option still selected, ShipStation will use the pre-defined values instead of the imported Shopify HS codes. That doesn't make sense at all.... If I am able to select the option to import HS codes from Shopify, why wouldn't that specific store override the pre-defined values? It seems backwards and puts me in a position where I either have to leave the customs "blank" or allow ShipStation to create the customs information (based on the imported details from wherever the orders are being imported from) if I am not using the new option of importing HS codes from Shopify. Could someone from ShipStation respond why the pre-defined values takes precedence over a manually selected option specific to a Stores settings?
It would be amazing if the Unleashed Integration could be made available to those who use Unleashed as their inventory management system in North America. Currently, I am told that the integration is only available to those located in The United Kingdom and Australia. I am unsure as to how much additional work it would take to unlock this integration for those located in North America but I assume it would be much easier than starting from scratch.
Ability to link directly to order details page. Hyperlink that goes right to the order details for one of your orders instead of having to search for it. something like https://ss6.shipstation.com/#/orders?ordernum=32421334 People have tried to get this done already. http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/17386843-url-to-go-directly-to-details
We use Shopify as a sales channel and I just noticed this on an order shipping to South Korea: To pass customs in South Korea, you must add the customer's Personal Customs Code to the shipping label.Learn more And then there's a new field the customer supplied with a long number. Does anyone else know about this? Is this easy to automate and put on Shipstation Labels?
It would be incredibly helpful if ShipStation could import Harmonization codes from Shopify for international orders automatically. I was able to enter all the information manually, but it was time consuming, and could have easily been done automatically, given that the codes exist in Shopify, and ShipStation requires them.
We have the ability to scan product to verify it. However, occassionally we need to manually verify an item if the barcode cannot be scanned. Other times, the process of scanning to verify is not being followed. We would like a report for each time someone manually verifies an item.Thank you for your help.Joe
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