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In bulk update - for Royal Mail parcels, if you tick the SMS box, 2 radio button appear, one giving you the option to set SMS notifications with the mobile number provided within the order. This idea is to allow ticking the email option to display the same radio buttons as the SMS option. currently is displays a field to enter a single email address freehand. This is not helpful for a bulk update of many orders to different people. See image attached. The above idea is a workaround related to another more critical idea I have submitted, requesting that Royal Mail email and SMS notifications being set to 'yes' be added to automation settings.
Combined Shipping need a button for Undo combined shipping that will reverse the process back to the original order # and keeps the original shipping details and order.
Please consider giving us the option to "Hide" certain users from the "Assigned To" list. Our customer service team has access to ShipStation, however, they will not do any warehouse picking or packing. It would be nice to be able to hide them from the list so the warehouse team will not need to scroll through their names.
Now that ShipStation will be charging an extra $20.00 per month, for any other carrier account not under the shipstation account, I would like to see the option of being able to bill to the customers Account number (Third Party) as this is currently not possible as the carrier needs someone to go back on if customer account doesn't end up paying the bill. This forces us to have these other accounts added which was not an issue until now having to pay this extra $20.00. Can ShipStation have this implemented so we can then avoid even having to add these other accounts?
Goal: Have a warehouse picker print labels and shipments for orders with redacted order details. Some of this is already possible, but additional fields need to be hidden.Requirement: For the user with these permission, hide order details such as billing address, pricing/cost details for the order and associated items, as well as channel information for the order.Success: a warehouse user/picker can log into shipstation, see orders and contents for the orders and print the shipping labels without being distracted with information such as item cost, sale details and so on.
Hello: I would like to suggest adding an email notification to ship station owner's who have orders stuck in the queue. Currently this isn't in place. Not everyone checks their ship station dashboard on the daily to see this information. An email alerting them would be more beneficial. Can you please create this for us as it would make our jobs a lot easier. Thank you for your consideration!
I would love to be able to connect ShipStation and my stores through APIs where the inventory levels are updated on either end if changes are made or sales happen. Is there any plan to make this happen in the near future? Thanks!
Hello!We use Stallion Express almost exclusively for our Canadian, US and International shipments. Would love to see it added to ShipStation as the ShipStation platform makes shipping easier and is more streamlined. The Stallion API is available here: https://stallionexpress.redoc.ly/https://stallionexpress.ca/
Currently we are unable to do any manual update (add items, remove items, adjust quantities) of orders imported from selling channels like SquareSpace. Suggestion to add a button that would "unsync" an order from a selling channel so that it may be edited. Many selling channels like SquareSpace do not allow any editing of orders through their portal, so when someone asks to update their order, the only way to do it is to refund/charge them for the change, then manually write down what changed and hope you remember it when fulfilling the order. Being able to adjust order items/quantities similar to how you can adjust imported addresses when they're incorrect would be a huge win. ShipStation really makes it easy to replace selling channel workflows entirely, this would be the ultimate feature to never have to go to your selling channel again.Just a small example to illustrate.- customer buys Item A and B- customer sends email "please cancel item B"- I go into order in SquareSpace and refund the cost of item B, but item B cannot be removed from the order in SquareSpace (no ability to edit orders whatsoever there)- I go to ShipStation, reduce weight/dimensions accordingly, print the packing slip and use a pen to cross out item BIf I could simply remove Item B in ShipStation and reprocess the automation rules to sort out the weight/dimensions, this would save a lot of trouble and would reduce the chance of a fulfillment error substantially.I should note, that this "unsync" feature should only unsync the items and quantities, not the tie to the imported order in terms of fulfillment status and tracking information.Thanks for the consideration!
Would be great if there was a way that ShipStation could notify us whenever a package is late. This way we know when USPS or UPS aren't within their guaranteed time window (i.e. UPS One-Day or USPS Express, etc) so we can request a refund from that carrier.
At the moment ShipStation doesn't recognize "Pending" orders from Square online stores, and I'm not able to switch the progress of each order to a status that it does recognize without setting it to "Shipped". For some reason it seemed to work fine a couple months ago, but now it doesn't. Would be awesome if pending orders would show up in Awaiting Shipment!
We'd like to have the Batch ID available as replacement field to add to the packing slip template to help us manage our batches and orders and verify that batches have been printed. We have run into issues (last week even) where an entire batch skipped printing and we weren't aware of it until customers started reaching out.
We would like to suggest being able to create a tag for orders that come through or a first-time buyer to our site. We would like this function because we want to be able to add a thank you into the package of our new customers to thank them for shipping with us. Having this tag will help our Online team separate the order that should get the thank you to make things easier for our warehouse team.
We are getting orders from Mirakl but they don't provide customer's phone number. Fedex requires phone number so we have to input our phone number for EACH order manually.Is there a way to automate and populat all orders with a specific phone number so we can ship?Anyone having the same problem?Comments are really appreciated, the task of adding manually is time consuming and completely unnecesaryThanks
It is great to have a option of inventory source, and display current quantity on orders windows. However, it will be much greater to have a option to add this(current stock level) on packing slip or pick list. This feature will save our warehouse guy tons of time. Highly recommend!!
It would be useful to add either a custom Prefix/Suffix to order numbers once they have been imported into Shipstation.E.g. When importing from EBay the order number is a randomly generated string of numbers. If you run many stores this makes it hard to differentiate between orders between the different EBay Channels. Allowing a custom prefix to be added would allow the data to be easier to view and to manage.
Can someone give me an idea of what I need to do to connect Brandboom to Shipstation?
ShipStation has a option to add a UPC in standalone product details. It would be helpful for multiple reasons to have the option to add this feature on a picklist in "Printer Settings - Picklist - Document Options". This would allow one or multiple marketplaces to import orders with a different identifier and have the possibility of having a "Master UPC" as a reference.
I would like to request the ability to bulk UNselect Saturday delivery. You can bulk select it, but can't unselect it.
Please provide a way for a customer to receive a single email with all tracking info associated with that order #. This is very important for our business because we often ship a lot of boxes with a single order and do not want to bombard a customers email with separate emails for each.
Hey there, After talking with Kat D. at ShipStation customer support, we found out that negotiated rates do not work/are not supported with the Nationex carrier integration.This to me seems like a major flaw, why am I expected to enter my Nationex account information if the Nationex integration doesn't use my account to price my shipping?The workaround proposed was to manually generate labels from Nationex and use the Mark as Shipped button in ShipStation, which negates the whole purpose of using ShipStation...!This needs to be addressed quickly.
Scenario - An order for 10 of a single product, lets say a bucket, comes into our ShipStation account. Normally when someone orders 1 bucket we ship it out in a package of X,Y,Z dimensions and L weight. When any multiple of this product is ordered we would just add another package of the same dims and weight to the shipment. So, an order for 10 buckets would have 10 packages. Currently, in ShipStation when this happens we have to go into the order and manually add each package to this order using the Duplicate feature. We can set up "package sets" to speed up the process a little but with hundreds of products that can be ordered in limitless varieties of quantities that would become unsustainable fast. Suggested Feature - It would be beneficial if ShipStation could automatically recognize orders that contain more than 1 qty of a product and simply duplicate the number of preconfigured packages to match the qty ordered (10 buckets is 10 packages, 7 buckets is 7 packages, etc...). ShipStation currently saves and applies package dims and weights for orders with only 1 product ("Shipping Defaults" feature) so automatically duplicating the default package to match the QTY ordered seems like the way to make this happen. Additional Feature - Another feature that could help resolve this would be to be able to associate "Package Sets" to products automatically. So we could configure a package set for 7 buckets to automatically apply to orders imported with 7 buckets. This would still require us to create a large number of package sets but it wouldn't require users to scroll through hundreds of them to find and apply the right one to the order. Thanks
Our team would like to display only the recipient's first name in our email template. Currently, the HTML option provides only the first and last name and this is not in alignment with our company's general aesthetic. I reached out for chat support and this option is not available at this time. We hope this is something that can be offered in the future. Thank you!
There are a few features I use all the time and most of the items on this top bar I never use.I NEVER use: Get Rate, Assign To, Bulk Update or Allocate. However, I am always using Mark As Shipped and Export OrdersAlso due to a problem with my particular shopping cart software, I need to navigate to Settings, Automation, Automation rules... scroll WAY down to the bottom (I have a lot of rules!), Re-process Automation, then CONFIRM. Boy that's a lot of steps! Like customizing columns, I would love to be able to customize which action buttons are at the top there.
DHL requires phone numbers for packages for the customer on the labels, but Etsy does not pass through customer phone numbers into ShipStation due to GDPR. Allowing an automation to apply where "etsy orders that are international (all our international orders use DHL)" have a phone number added, even if it is OUR phone number - not a customer number. This would be better than having to add phone numbers manually, as at least there would be a phone number on the label. If DHL contact us instead of the customer, because our phone number is on the label - then that is fine.
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