Build better products with our product team
We send Shipping Notifications via our own system instead of ShipStation's built in shipping notification emails. We are looking for the ability to link to the branded tracking page. In order to do this we would need the ability to grab the link from ShipStation's API. Is there a way to do this currently? If not, I would like to request this feature. Thanks!
Hello!Please add function to check what labels were reprinted or printed more than twice.Thank you.
While in scan mode and when selecting ' Edit Address ' in the ship to ' View, ' the ' View Buyer/Recipient Information ' window is cut off from full view. This makes editing addresses, saving, and/or verifying them sluggish and unproductive because the only way to ' fix ' the issue is to zoom your screen out. Some of my associates can barely read it. For those looking for a fix use CTRL + Scroll Wheel ↓ to zoom out.The previous iteration of this window was a better template to improve upon than this new one, please fix soon.Respectfully,Tony CrusoeP.S. please leave a thumbs up if you agree or if this helps! Screenshots below ↓
Hello. With the new version of Shipstation, it is very difficult to 'edit' and address because there is no longer enough space to see the entire address when editing. Can you please consider fixing this issue. Thank you.
I'm looking for a line of code for custom packing slip template that will total the order qty for the same item (either by name or SKU) when it appears as separate line items on the order in Shipstation. Basically, due to some of our other applications, shopify order edits, and discount codes, there are sometimes orders from our Shopify channel that will display in Shipstation as :Product A x1Product B x1Product C x1Product A x1All I want is:Product A x2Product B x1Product C x1 Thanks
Hi,Please add Amazon.pl too. This is an important marketplace too. Thanks
amazon has 2 new features to select by creating multi channel fulfilment orders, 1 is Only ship with blank boxes,the 2nd is Block Amazon Logistics as a carrier for this order, this 2 options should be available to choose from in your system as well
Does anyone know if it is possible to bold the quantities on the packing slip IF the quantity of an item is greater than one? this is our current HTML in the "Order Items" section of the template: <tr><td class="sku">[Sku]</td><td>[Item Title]<br>[Item Options]</td><td align="right" class="price">[Unit Price]</td><td align="center">[Quantity]</td><td align="right" class="price">[Extended Price]</td></tr> Thank you,Mark
I asked this question to support and they suggested the idea be posted here. There are a lot of physical stores that have e-commerce and offer local delivery or in store pick up. Shipstation could be more of a one stop shop, if these kinds of businesses could also use shipstations branded tracking pages for these kinds of orders also. I could see this working in the following way: System has two branded tracking pages that can be associated with certain orders. One that reflects carrier information which is already available.*IDEA* A second (custom) option, where you can simply click to "Update delivery status", and add bullet points with any notes etc that would appear in the same way that normal shipment updates do in the normal branded tracking page. It would appear like so:"Order received at certain day and time". "Product is out for delivery to XXX in store pick up". "Product has been delivered to XX store for in store pick up". "Product has been picked up by customer" Each of these status updates could just be simple text submission by the admin, that would notify the customer when added. This way they could be used for a variety of communication situations.This would also solve the problem of manual orders not getting a branded tracking page. Let me know if there is another work around or better idea for this kind of solution. Thanks!
We have several items that are boxed up during production/packaging that get pulled and shipped directly in the box & box size does not change. It would be extremely helpful to have automation rules or product specific rules that allow you to set dims on a particular item to always populate even when there is multiple items on a shipment. It is painful to have to fill the dims in on each package when they are the same and a customer orders 4-5 items with specific package dims.
Hi.I made a mistake with my labels with some pretty high price packaging, forgetting to add insurance. I have $250 in my shipstation account, and my packages cost $220 to send, leaving me with $30 in the account. To fix my error, I must void the labels but it takes a few days for the $220 to credit back. Since the packages must be sent by tomorrow, this leaves me with 2 choices: Ask my coworker to add another $220 in to fix my mistake, but be unable to pull out that original $220 when the amount corrects. Not something we can do right now honestly.Or 2: Just go with the mistake and hope these fragile packages make it in one piece without insurance to back it up.I have to go with option 2, but had the void done an immediate credit back, I would been able to instantly correct my mistake with no issues.Thank you.
It would be nice to have the ability to manage our inventory or stage our warehouse setting into our inventory management. For Instance, instead of having inventory deductions to be based on location. Have it based on what bin is being pick out by. For larger companies what would like to use the inventory management or ship out a lot of products sometimes inventory management can get a bit more complex than a smaller company or organization in where inventory management is not a big deal.
Looking to put a delay on one automation or figure out a way to accomplish this.We have a intermediary app, OrderDesk, that we need to use due to complexities of our fulfillment process. They're pushing orders to Shipstation. Some orders are unpaid, and they later apply a tag to them (but they can only do so, AFTER the order is already in shipstation), which means that the order automation rules were already processed.Outside of having to go manually click "reprocess automation rules" every time before we fulfill an order, otherwise these unpaid orders don't slip through and get fulfilled.
Hello, we would like the ability to disable all other carrier options but Buy Shipping for orders which are tagged as Amazon Prime Orders. We recently had an issue where our warehouse accidentally used regular UPS Next Day Air for a Prime order instead of purchasing it through Buy Shipping. This effects our metrics and cannot happen, so we would like the ability to only allow the warehouse to ship using Buy Shipping when shipping an Amazon Prime Order.Our Amazon Prime Orders come in from a separate store in ShipStation than our other orders do. So an option could be to allow us to assign carriers on a per store basis. That way our regular orders can come through and use all carrier options, and only our Prime Orders that came in from our Prime Store would have Buy Shipping labels as an option.This would greatly help us, please add this feature as soon as possible. Thank you!
Currently not able to have manual orders with a payment due in 1-2 months show up in "Awaiting Payment". Can it be done? Thanks.
I used to use a program called Shipworks, when I printed my shipping label to my thermal zebra printer, it automatically printed off the packing list/customer invoice.Can this please be done, it saves alot of time.
I just noticed today that the "ship to address" form has changed. Now, when editing an address, the titles for the lines like "Name" "Address" "City" "State" are all aligned to the right of the page. This is a totally unnecessary change. There's zero benefit, and because we read and write from left to right, it actively makes it harder for us to see which line we're editing.When you create a new order and fill in the address, the form still populates the line titles to the left, like a regular human being would expect. When editing the address, however, everything changes to right-alignment.
Our workflow requires 2 copies of the packing slip since one goes in the box with the shipment and the other is used for billing. Please add configuration of the number of copies of the packing slip that will be printed through ShipStation Connect by default.
We are just setting up ShipStation to use in our process and we are finding that there are a few areas where we are currently unable to create an efficient process for our teams. 1. There currently is no efficient way to view and manage orders that have already been printed for packing - our process flow is set up with multiple teams, so one team will print the packing slips and pass them forward to the packing team. Because we don't have a way to efficiently view and manage the printed packing slips, there is a huge concern from the team that in peak seasons, the risk is high that users may print the slips and forget to apply the tag, creating a situation where we cannot easily see if the packing slip was already printed. This could end up being critical enough for them to reject this application as a viable solution. 2. We can see in the 'Shipments' section that IF ShipStation Connect was used to print the packing slip, it will show that has been printed, but this information is not compatible on the orders form, so it still does not resolve the issue for us 3. I was able to create a tag that we could use, but was not able to automate a print action based on the tag Ultimately, I can see a few different options that could have worked for a solution, but all of them have at least one blocker that is preventing this from going through and all are directly related to not being able to efficiently see if a packing slip has been printed or not. I did read quite a few requests for this option going back to as early as 2012. It would be wonderful if we could get an answer on whether this is something that is being worked on with an ETA on completion, or a final answer if this is not something that will be developed so that we can make the best decision for our business moving forward.
I work for an e-commerce raw chemical supply company based in Austin, TX. We ship over 1000 different chemicals from this warehouse alone, however, we have 5-6 main outside vendors where other products are drop shipped from directly. Because of this, we run into the situation where there are items on a single order from multiple vendors. We have those orders tagged, however the order does not automatically split and some items are not assigned to the right place. The other situation is for products ordered for the very first time. What we would like to see is an option to create an automation where orders with products from multiple vendors or products that are being ordered for the first time can be automatically assigned to the UNASSIGNED tab or the default assignee NONE. As the ShipStation manager for our company, it would be really easy for me to have all those orders in one spot rather than scouring all orders individually to find the ones that need to be split or reassigned.
We need a way to set up tagging for a new customer
Since we found out that shipstation did have an integration for Sendle, we noticed that the rates (which are connected to our sendle API) are constantly being 'booked' at the next highest rate (weight) and size. Which means we have to back track in to sendle, cancel the shipstation order, and rebook the shipment in sendle. We have probably lost a few hundred $$ before we figured out this was happening. You guys say the data is coming from sendle, sendle says they're sending the right data. When every penny counts, this has been a brutal holiday shopping snafu. I've had a ticket in since 12/6 with no updates or communication.
The one thing I really wanted you didn't add to the new version: A DUPLICATE button for Automation Rules. If I have a rule with 20 different attributes and want to adjust it for a different status (like just change the weight and that's it), I have to RECREATE THE ENTIRE RULE FROM SCRATCH. That's ridiculous. You know how long that takes if you use this feature a lot? I have about 50 of them and every time I need to create a new set, I dread it because you don't have a simple way to (1) select a current rule (2) select DUPLICATE (3) change the ONE LITTLE ITEM I want to change and then (4) Name it and Save it. But no, I have to recreate it from scratch. And what's even worse -- I can't have the old one open to LOOK AT IT at the same time I'm creating the new one, so I have to TAKE A SCREENSHOT OF IT and have it up while I'm making the new one. That is just a ridiculous User Interface. Please fix that and add a DUPLICATE button. Thank you in advance! I'll just be over here slaving over Automation Rules while you work on that...
Hi there,When our orders from Shopify integrate with shipstation, the "Sold To" area shows the customer's Full Name, Email, Shopify User ID in this area which is very helpful information for contacting the customer when needed. This is all great, but when I import manual orders from vendors, I am only able to put the companyname in this field for the csv file upload. It would be very beneficial for us if there was a way to have additional information inputted for this companyname import, such as the company's contact details. Our employees would be able to look up this order and have all the necessary information all in our manual imported orders on shipstation. For instance, the "sold to" field could potentially give us all the information like who to contact for main contact, sales contact, accounts receivable contact, RMA/Returns Contact, Order Processing/Shipping Contact. Or maybe this vendor has a bunch of dba's which could be listed for that specific company name. I entered a live chat with the shipstation support team and they informed me to submit this idea as they thought it was a great idea.Please get back to me in regards to this.Thanks,-Brad
My website doesn't correctly speak to ShipStation due to limited options within ShipStation. Because of this, the pricing listed on our returns portal is incorrect. It would be great if you could turn the pricing line off on the returns portal so your customers do not see this and get confused.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
