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It would be nice to be able to set an automation rule to send an email to clients X days after an order has been shipped.
Looking for reporting options that show distance traveled for each shipment
Rate calculator- In your earlier version it was easy to calculate rates. Now the only option is from a warehouse (pre-defined ship from locations in settings) to a zip code or address. Can you possibly make it so the "from location" could be from address or zip that you can type in. The reason is: there is a need to calculate shipping from a location that will send them a printed paid label, This is not necessarily a return based on a shipped item.
Hey everyone,It would be great if there was a rule that automatically allowed certain items/skus to be split onto their own shipment.We sell batteries that not only need to be sent alone due to them being a battery, but also because of the odd shape they are. We have worked with shipping platforms that offer this and it is great to not have to manually go in and split each one onto a different shipment. It makes the process flow smoother and gives me peace of mind for the days that I am not in the office, knowing the shipping will be properly split.Can we please get this implemented?
HiAbout 10 - 15 percent of shipments sent via Royal Mail fail to produce a label due to the length of the address line field. Most of the addresses are being fulfilled by either our own website that uses Goole Address lookup add in or manually by the customer. The maximum for the google tool, the website manually entry form and the ERP (NetSuite) is set longer. Some carriers allow for these address but Royal Mail's limit is 35 characters. Would it be possible to have an option to allow Shipstation to truncate the address line 1 and 2 down to 35 characters.This would vastly speed up out shipping process as we despatch 1000 to 3000 Royal Mail parcels a day at peak Kind RegardsWe ship 1000 to 2000 parcels
Hi,Currently the lower lines of our packing slip are being overridden by footer messages. This reduces the percieved quality of our service by our customers and renders any lines after the tenth unreadable. We also send send a second packing slip that works as a return slip with similar results. Would it be possible to introduce a number of lines setting or variable in the body section of the label design? Regards
I have a customer who placed an order for two items. I accidentally shipped only one, but the entire order is marked as shipped. How can I now ship just the item that did not actually ship? I tried to RESTORE the order, which created a second shipment, but it will not allow me to split the order and move items to the new shipment. I could simply create a new order to ship the missing item, but then my records will be off because Shipstation will think I have shipped the missing item twice, when in reality only one was shipped.
For FedEx international to give shipper the option to bill customs and duty for international shipments to a separate account #, that isn't the receivers/shipper's account. At the same time billing the shipping charges to either receiver/shipper account. Hope that makes sense.
Currently, when a customer is issued a return label, but fails to return the package, there is no automated way to remind them to ship their item back. We have a manual process to check return labels that have not been used after 15 days and send a manual email followup to the customer. If they still don't return the package by 21 days, we void the return label to recoup the cost of the label. It would be great to not have to do so much of this manually.
Currently, whatever date you go in and update shipping tracking in Shipstation is the date that is passed back to BigCommerce. So, for instance, if I have an order that shipped on the 5th, but I don't enter the tracking until the 10th, the 10th is the ship date that is passed back to BigCommerce. This is erroneous information that gives both the customer and staff the impression that the order was not shipped until the 10th when in fact it was shipped on the 5th.
Hello TeamIt would be useful if we could have the date and signature automatically printed on commercial invoices. Are there any plans to introduce this feature?ThanksPaul
We have been using ShipStation for a year, and use the barcode scanning workflow to speed up our label printing process, it's why we use ShipStation. We did not know that our Royal Mail parcel shipments were not sending our customer updates via SMS and Email as we had promised them! We assumed that, like with DPD labels, Shipstation would be requesting that Royal Mail do contact the sender via SMS and email via the details in the order....not so 😞So our customers have not been getting their time slots emails, or any delivery notifications at all 😞 After going on the chat and emailing support, it transpires we would have to tick 2 boxes and copy and paste mobile and emails into each order - this is not tenable when the point of SS is to automate workflow. I therefore looked to set automation, so every order that is imported gets the RM 2 tick boxes checked for SMS and Email - but it is not possible, it's not there 😞 I then was told on chat we could do a bulk update for all orders, so this means that 3 or 4 times a day (as orders come in all the time) someone will have to go to the office from packing, and run a filter, and perform a bulk update in 'Other shipping Options' to add the SMS tick box for these orders - again this is very inconvenient just so our customers know what is happening with their parcel.We need to apply in bulk to request RM send the email too for the email address provided in the order, but up to press, I still don't understand how to do this, as when you tick the send email notification tick box, a field comes up - I don't know what to write in there? but you cant proceed until something is put in there?... Please, please allow us to allow our customers who have Royal Mail parcels to get notifications on the tracked delivery as standard on every order that is imported, or at least add it to automation.
Royalmail Click and Drop adds a logo to RM labels, but shipstation does not although it is in the options. Can we get the ability to to this added please, its by far the most used postal service in the UK 🙂
It would be very helpful if Shipstation was willing to put a blog post together with a list of errors and their causes.This would enable our team to familiarise ourselves with those errors, and better troubleshoot issues.
For domain networks, SSC is really a pain to run in a users context. Can't we have it run as a windows service so it can run independent of who is logged onto the computer?Also, it currently doesn't support 2 scales hooked up at the same time (just finished a support ticket where they couldn't solve this). I have 2 shipping stations, trying to avoid having SSC run on each station and ran USB cabled to a centralized, mostly hidden machine that I planned to use to share out printers and scales from one place, only to discover the same machine won't recognize 2 scales via SSC. Windows recognizes them just fine, SSC doesn't.
please develop API from Booqable (product rentals software) to Shipstation to mail rental equipment. https://booqable.com/
The layout hasn't changed in 8 years. c'mon Shipstation.The "options" we're given for packing slips is archaic.I will ask for the bare minimum and just want to choose different columns.
Hi there,It would be very useful to have the gift message field imported/displayed on our despatch notes from Shopify. We don't want these on the address label as they are private.It would also be very useful to have the delivery instructions supplied by customers who have selected local delivery at the shopify check displayed on our custom local delivery address label. Thanks very much,Em
I ship lots of packages to buyers on Mercari. Would love to be able to use ShipStation for printing my labels.
I see there's an automation for shipsurance to insure a specific sku, but there's no automation rule for it to insure the sku with a specific sum. That's done manually. In order to scale with shipstation, we would need an automation rule that is able to add a set amount by sku.
Hello, please have a feature where you can bulk update the ship date option so that i can pre print 150 shipping labels from 3 days back. This is such a simple feature but its not there T.T
It would be great to add a download button to each/all shipstation rules
Hi,It's frustrating when you have over 500 multi-box orders and there's no way to make the process faster. Please develop a way where we can select all the orders with the same model number/sku and bulk update them with a custom packaging size/weight preset that was saved in system, even if it's multi boxes. Right now you can only do it for single boxes.
We really need to be able to ship our subscription using a poly bag type of package on DHL. It greatly reduces the cost of shipping an 8 oz box internationally.
Basically, we need a setting that allows you to say "only pull orders from Shopify that are at least XX minutes old". Preferable at least 30-60 minutes old, in my case. We use an app called One Click Upsell, which basically presents customers with an opportunity to add a special deal to their order after they've already checked out. It comes in as a 2nd transaction, but the app automatically merges the 2 orders within Shopify. There's a decent likelihood that we could sync our orders and pull an order into ShipStation in that window of time between when a customer has completed their initial checkout, but not yet added the upsell. Because ShipStation won't re-pull that order, we would never know that that order had been modified after the sync.
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