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Does ShipStation have a feature where if multiple users are viewing the same order, it notifies all users that there are multiple screens open to prevent more than one person making modifications to the order, printing a packing slip, or creating a label?Our customer helpdesk Re:amaze, a GoDaddy Brand, offers this feature and provides the details on their support page.Re:amaze Presence and Collision Detection - Re:amazeRe:amaze Presence and Collision Detection"Presence" helps you stay in sync with what your teammates are working on so that your work doesn't overlap. Here's how Presence works:Dashboard PresenceOther agents browsing a conversation will have their avatar appended to the conversation preview. In situations where multiple agents are viewing the conversation, Presence will display multiple avatars. Presence will also indicate whenever an agent starts or stops typing. This will give your agents the ability to immediately know whether or not something is being worked on.Conversation PresenceThe conversation view supports Presence through a top-positioned navigation bar which shows other agents who are viewing the conversation. A typing indicator also notifies you when someone else is responding in parallel.Email PresencePresence exists in email based conversations in the form of agent collision detection. When two or more agents send a reply to the same message, Presence will send a collision notification to the agent who sent the last message. An option will be presented to the agent to either publish the message or ignore and scrap his/her reply. Collision detection is active for the first 3 minutes of the conversation.Collision DetectionIt happens. Proactive customer support agents will sometimes "collide" when supporting customers. It's entirely possible for two or more staff members to reply to the same customer message simultaneously. This can happen if two agents are in different locations. If unintentional, this can be a bit awkward. If intentional, there must be a consistent method for two different agents to reply.Luckily, you can take advantage of Re:amaze's Agent Collision Detection system. If you reply to the same customer message in a 5-minute window as another agent (or vice versa), Re:amaze will hold the reply and alert you of a possible collision as soon as you click send. This will give you the option to either delete the redundant reply or post it anyway. If you sent the reply through email, Re:amaze will email you a possible collision notice. You can then choose to publish or delete your reply.
What the subject says. I've done some fairly heavy duty online retail stuff in the past, then didn't for a long time... I started up a "hobby business" awhile back... And now it's going to be growing quite a bit. Ooops. As with a lot of people who sell small/light things, it makes a ton of economic sense to send things as USPS First Class Mail Letters or Large Envelopes/Flats. The universal problem is they don't have tracking. Except THEY DO. USPS created their Informed Visibility program years back and tracks them all by their Intelligent Mail Barcodes. Basically every online shipping provider out there uses the IMB on their mailings, but nobody offers a solution to actually allow you to get access to the tracking data! What an obvious oversight and fail by literally every company in the world. Haha. I've been researching this to death because I know it's going to become more of an issue as I scale. Things I know: eBay and possibly Etsy integrated a way for items sold on their platforms to use this data and show buyers tracking. Which is cool, except for everything you sell other places can't use this. A company called Letter Track Pro exists which allows you access to this data AND has a customer accessible tracking page! Problem solved, right? Unfortunately their system is really manual in nature, and doesn't really have integrations anywhere. Which is unfortunate, because if they could somehow piggy back onto ShipStation or somewhere else it would be problem solved. They charge a lot on a per piece basis, but still massive savings vs sending as packages, so I'd probably do it. I actually need to talk to these guys, as perhaps there is way to make it workable. Pitney Bowes seems to support IMB and has some sort of tracking stuff in their back end from what I can make out from their website... I have messaged them and am waiting to hear back. Their whole system seems a bit clunky and backwards, they do things very old school, don't list relevant info on their website but want you to contact them so a sales guy can call you, etc... So I don't have high hopes. I get the impression they allow YOU as a mailer to see some tracking info, but have no solution you could just send to a buyer. So only of minimal value as a retailer telling a customer an order is somewhere when the customer has no way to see it themselves will probably come off as more shady to the customer than anything. Then there seem to be super weird, old school mass mailer companies that use this technology in various ways, but none are really useful for online retailers. Somebody PLEASE tell me I have missed something in my research and there is a company out there that would allow me to send letters and flats and actually track the things, while preferably allowing my customer to do the same from a link. PLEASE! I like ShipStation and have used them for years. It gets the job done. But I really don't understand why nobody, including them, has the sense to do the extremely simple coding work to just allow people to access the IMB data that the USPS will gladly give them for free. It's bonkers that only eBay and maybe Etsy are doing this. The difference between a $.60 mailing cost (or even flats at $1.xx) and $3-4-5+ bucks just to get tracking is silly, and for many product types that are small there's no need. People are buying more and more stuff online, and some small items are only viable to sell if you don't have high shipping costs. If anybody at ShipStation reads this, please tell the boss to develop this feature! From the forum posts all over the internet of people talking about this subject, I am 110% confident that if ANY decent shipping service provider offered this service they would swoop up a ton of customers instantly just for this service, not to mention make many existing customers ecstatic. Anyway, end of rant for now. I hope to get some responses from people who perhaps have info I don't. If I hear anything useful back from Pitney Bowes or Letter Track I will post here for the good of the universe! I swear that if nobody ever gets this figured out I might have to do it myself for my business, but also offer it as a product to others. It'd probably make more money than my current businesses do. LOL
Sometimes an item can fit into a flat rate envelope and can also be shipped as a ground package. Need a way to compare the rates between ground advantage and priority flat rate envelope. Currently there is no way to select package type in rate shopper.
Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if an item goes in an 8x8x8 box then it will ship via USPS.
ShipStation should maintain API access at all the levels that have it today for existing customers at 1Q2025 prices, and only require upgrading to Gold level to get API access if it's a new customer starting a new account. In other words, respect existing relationships by grandfathering, rather than bait-and-switching after we've invested in integration.
We have used the ShipStation API for several years, small business, less than 50 orders a month and we use the Bronze plan for $30. We only use this for shipping labels, nothing else. The API is for our custom website and we also connect to Etsy and Amazon for alternate sales channels. After all this time, ShipStation is now requiring API access users to go from $30 to $100 a month - just to keep using something that we have used for years and never needed support for. There was very little warning about this new requirement and in chatting with support they don't hear the customer and keep talking about new features that I don't need or care for. This is the WORST corporate decision I have ever seen in my life for forcing your small business customers to just suck up a 300% price increase to use a system the way you have always used it. Time to move to an alternative shipping label provider
I use my phone for almost 99% of my shipping. But unless I want to go find a desktop I am unable to use Parcelguard. On the iOS app you are still offering ShipSurance NOT Parcelguard, which is not even an option any longer. PLEASE FIX THIS!!!
I want to get only those orders from Shopify store with the rule: "Notes" that contain "ACCEPTED". Any order without it should not be brought in. But as soon as the status in Notes change to ACCEPTED at a later point should be brought into shipstation automatically. Looking forward for help
It would be helpful to be able to create automation rules based on stock level. The ability to know at a glance on import which orders are good to process and those that are backorders based off of tags from rule creation would speed up our order processing time dramatically.
We are a DSV for Walmart and they use a different integration other than Wal-Mart seller.....I think it is called Wal-Mart Supplier. SS currently does not have a connection/integration and we would love for that to happen. Please reach when you can make this happen.....thanks. Mark
For some applications, we have Pre paid and Add for shipping terms which means we need to pass the shipping cost back. This would be really useful if we can update the shipping cost when marking an order as shipped through the API.
The rolls available for my type of printer is available as a 6x4inch format instead of the standard 4x6. Would it be possible to make the format available to be printed in 4x6 landscape instead of only portrait, or as a 6x4" label instead?
http://compass.ups.com/new-ups-access-point-locations/ Allow delivery to UPS Access Points. According to UPS, this requries a different kind of label, and the cost is a little different - somewhere between ground to a commercial address and ground to a residential address.
Hi, I need to figure out how many units a specific user in my account shipped in a specific month, so I can pay them $1 for the first unit, and $2 for each additional unit. So we need to find these figures somehow. How can I find the total number of units they shipped?I was informed by support that SS currently cannot provide a report that shows how many units were shipped by a user in a specific month, and that I should come here and suggest it as a new feature. Can someone please tell me a work around until then?
We currently use eBay, Etsy, Amazon, and just need Magento 2 to make the jump from our current inventory sync system to ShipStationAdd it, and we would sign up for SS inventory sync immediately.
Idea: include a Development/QE-QA/Sandbox account with API access when purchasing a Gold or above subscription. A potential restriction could be that it doesn't actually schedule shipments with carriers, but it does all the other functionalityThe recent licensing change now requires a Gold plan or above to have API access. ShipStation is valuable enough to us to justify upgrading to the Gold plan to maintain API access.However, we need API access because we have built an integration that uses the ShipStation API, and therefore we need a separate environment to develop new functionality, QE changes before releasing them to Production, and run automated testing for catching regressionsThis was previously available with the free plan
It would be valuable to have a comprehensive report of all transactions conducted through ShipStation, particularly for accounting purposes. Such a report should include detailed transaction information, including applicable taxes, to facilitate accurate refund processes. I am surprised that this feature is not available, especially considering that most competitors offer this functionality.
We use Brightpearl for our ERP system. When international orders are sent to Shipstation the declaration pages don't keep the sales order items in order. So, when we scroll down to put country of origin in we have to go back to the sales order and hunt for each item, and sometimes those orders are 4-5 pages long. It would be nice if the declaration pages matched the sales order line by line so it didn't take us 30-45 minutes to complete an international Shipment. It was suggested that we pre-load the country of origin into the system, however the same shirt we sell isn't always made in the same country of origin so they can't be pre-loaded. This slight change could save us a ton of time when completing large international orders.
I'd like to request the ability to use automation rules for gift receipt packing slips when printing on 8.5x11" paper, not just the 4x6" label format.Currently, automation only works if you're using 4x6 thermal labels. But many small businesses rely on standard desktop printers and use 8.5x11" paper to print the packing slips. This is especially useful when:Printing gift receipts automatically for Etsy or Shopify orders marked as giftsIncluding custom branding, thank-you notes, and care instructionsAvoiding manual steps during fulfillmentPlease consider allowing automation rules to apply to full-page formats, too. This would help streamline order fulfillment and improve the gifting experience for customers.Thank you!
I use ShipStation for a rental service and automatically include USPS return labels. Invariably I have to email customers return labels from ShipStation which isn't a problem, except these days many customers don't have a printer.For customers the norm is to be able to go to UPS or USPS and scan a QR Code to ship an item. Poshmark does this with USPS LabelBroker Integration, and customers are used to going to UPS for Amazon returns and scanning a code from their phone.I'd like to request ShipStation integrates with USPS LabelBroker so I can email my customers a QR code, so they can package up my product, take it to USPS, have USPS scan the QR code and print out the shipping label. Thank you.
I hope you will be able to advocate for us small mom-and-pop shops who are trying to survive. We are a small retail-oriented monogram shop that thrives on personalization services and gift-giving. Our customers love that we ship to their gift recipients, either through web orders or in-store orders. We can only do this competitively by utilizing services like ShipStation that allow us to integrate with our Lightspeed eCom website, which also ties into our Lightspeed Retail Store. Unfortunately, the retail store component of Lightspeed does NOT integrate with ShipStation API at all, and we end up manually entering all in-store orders that include shipments. That still represents the bulk of our total shipments, while online orders are few and far between. Having ShipStation API integration for Lightspeed eCom is good, worth the $30 subscription level perhaps, but forcing us to go to $100 for our small package volume and only a few API processed online orders is not worth this pricing level! We will have to look toward other solutions for our small operation, go back to a manual process with online orders, or stop offering online ordering altogether. Why would you want to make it so difficult for us small service businesses? Are we too small a fish to matter? Would you rather see us close? I hope to persuade you to make exceptions in cases like ours. Please kindly consider our situation and adjust availability of API access at the $30 level. Thank you for listening and hopefully do something for us.
It appears that inventory synchronization is available for the majority of shopping carts and marketplaces. Given that TikTok is one of the fastest-growing marketplaces, it is reasonable to assume that inventory synchronization is also available there. Additionally, it is worth noting that the Inventory Sync is a paid add-on, which suggests that there should be a priority on enabling this functionality for all integrations.
Since we now use the Shipstation inventory feature, it would be great to be able to barcode scan inventory into the Shipstation system. It just makes sense if we are using barcode scanning to locate orders, etc that we would be able to scan a products barcode, enter the received amount and it would update the Shipstation system. We are a small but growing company and prefer to keep as much as we can in one native system which also keeps overall costs a lower for us. We are happy to pay a bit more to Shipstation for these solutions.
When an FBM order requires splitting for shipment, we must manually purchase labels through Amazon. This process functions correctly for orders containing the same SKU but encounters issues when splitting orders with multiple SKUs.
We need a solution for our pickers...some kind of scan list based on a group of orders selected. all the products from these orders would be put on a list with an image & sku, size info & the pickers would go around looking for this product, once found they would scan the upc & add it to the picked section of this list.
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