Hi there, we have a unique payment method for some orders on our Shopify store. When we manually mark orders as 'paid' we then have to manually select orders in Shipstaion's 'awaiting payment' and mark as paid. It would be much more efficient to our business if when we mark as paid in Shopify it would automatically mark those orders as paid in Shipstation. Therefore, orders would automatically end up in awaiting shipment and we could fulfill orders ASAP.
ShipStation needs dedicated user permissions for Suppliers and Purchase Orders.Currently, non-administrator users may still be able to view sensitive supplier information, including: Supplier names Contact names Email addresses Phone numbers Physical addresses There does not appear to be a way to separately restrict access to the Suppliers page or prevent operational users from viewing Purchase Orders.Please add granular permissions that allow administrators to independently control whether a user can: View supplier information Add, edit, or delete suppliers View Purchase Orders Create or edit Purchase Orders Submit or cancel Purchase Orders Receive inventory against Purchase Orders These permissions should be separate from existing permissions for Order Management, Shipping, Product Management, and general Inventory Management.For example, warehouse employees may need access to customer orders, inventory quantities, and shipping labels without needing access to confidential supplier, pricing, or purchasing information.Access to supplier and purchasing information should follow the principle of least privilege rather than being available to every operational user by default.
When using Rate Shopper, about 3 months ago i was able to edit the dimension's before generating the label, since the last Shipstation update i can no longer do this, can we please bring the functionality back.
In Automation Rules, add an Action Type, called “Set Insure Amount” to “Product”($) from the Cost Summary. This would allow users who only want to insure the product value (not the shipping paid or tax) into the declared value. You could also do a drop down, where we can select setting the Insure Amount to Product, Product + Tax, Total Paid to cater to everyone’s unique use case. Here’s a sample mockup:This would reduce a lot of manually adjusting the insure amount for each order.For example, the product value is $178.98 The customer also paid $35.30 for shipping. When insuring, the default pulls from the Total Paid, $214.28, and we have to adjust it to $178.98 each time.
When adding another pakage to a multi-package shipment, if we can select the product (based on SKU) that is being shipped in the package, then it pulls in the saved Size, Weight, and Insured Amount from the Product’s details.This would save a lot of time from weighing and measuring each package or typing them in.
Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order. The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.
if we could sort our rate shoppers that would be great addition !
the ability to create an automation for Scheduled Pickupsso when an order form a certain carrier is completed ( label is generated )we then Scheduled a Pickup for that carrier, asap / same day or next business day
Can we add Rate shopper options to Shipstation Mobile, that would be a great addition
Hi, it would be great to integrate ChronoFresh for the French market. Already available for Prestashop & Magento but missing for Shopify! https://www.chronofresh.fr/en/node/270
In Automation Rules, add an action type called Charge Shipping to Recipient.We currently have “Charge Shipping to 3rd Party...” and “Charge Shipping to My Account...” it would greatly improve work efficiency/reduce always changing it to Bill Recipient manually. I currently have it set up like this, where the Action Type is “Charge Shipping to 3rd Party...”Then for the Account #, I input “^ Change Account to Recipient” to remind me to change it to Recipient.It would be greatly appreciated if the action type “Charge Shipping to Recipient” was an option.
Hi, There is an Amazon FBA fullfilment provider integration for the UK. However after Brexit this doesn't work anymore to send items to Europe. I would suggest that this integration was extended to Germany so I can send product to customers in Europe. Thanks.
I think it would be amazing if we had an email marketing feature added to Shipstation. I feel the need to email feedback requests to my customers 1 week after package delivery is confirmed but currently can’t figure out a way to integrate my email marketing service to do that. I am currently sending feedback request emails manually after a week and it’s not efficient. If we have email marketing option native to Shipstation, that would be awesome! We can nurture and increase sales!!
I would like the ability to set a default or pinned custom view so I have what I need in front of me when I log in. Each user should be able to set their own default view.
We would like to export line items from Fulfilments. And we want to see each items' SKU or we want to categorize them based on other details. Thank you.
What a ridiculous arrangement. Paying for LTL freight services thru Stamps.com. They are incompetent and unreachable. I spent 3 hours plus today working with my bank, shipstation (who frankly adds nothing to this party), and Seko logistics (the only helpful party in this whole fiasco). Trying to get our account with stamps.com taken off a security hold. which has stopped our shipping for 3 days now. After being on hold withe Stamps.com for 1hr 30 mins - I was able to reach a "general" agent on another phone only to be told. Oh that division (the only one that can take the hold off even though they can see we have thousands of dollars in the account) are in a company wide meeting. Please call back later today or tomorrow. Unacceptable - what a waste of timne. And not the first problem or time suck we have experienced getting this LTL shipping with Seko up and running. That being said, I plan to work directly on a solution with Seko and will do our LTL shipping off line. They have been totally helpful and responsive and show they care about their customer relationships. Shipstation needs to find a better solution quickly or our business (which has been wth Ship Station for years - will be a thing of the past. Venting. But serious. FIX THIS.
Hello, I would like to request a feature that we can use WarehouseName category for both in "Orders" and "Shipments". We can only use this "WareHouseName" line items export from "Shipments". We want to use this same category in "Orders" line Items export too. It will help us manage ordered items based on each warehouse. And we will be able to compare these with shipped items' warehouse from "Shipments". And also, is there any way we can export items from Shipments and Fulfillments all together? It is complicate to key in each fulfilments to Shipments' list. Or vice versa. Thank you
Suggestion for an option that would send an alert/notification when a customer has activated a return label through the Branded Returns Portal. Unless we are constantly checking, we don't know when a return has been initiated and this would helpful. This would also allow us to make sure unused labels are voided in time so we're not paying for labels unnecessarily. Thank you!
We have seen addresses that validate to a new address but during shipping via UPS, the newly validated address was changed to the original address, pre-validation. Each time this happens, UPS charges a large fee for correcting an address that eats much of the profits of that order. The auto address validation is usually helpful, so I don't want to turn this off at the Store level for all orders and you cannot rely on people to remember to "revert" the address every time a specific customer places an order.I would like to be able to disable the automatic address validation at the customer level, similar to how it can currently be done at the Store level.
This is Zapiet. not Zapier... Zapiet ship by date picker. Would save a lot of time if we could have a better integration with them, or any other app, that allowed customers to choose a 'Ship By' date and have it automatically assign the ship by date, or automatically hold the order until a date specified by the customer.
When creating a return address label, I would like to request that the dimensions of the original package be auto populated in the label field. I used to ship with Shippo, and this is what they did, and it is so tedious to X out of the return label screen, look up what the dimensions of the package were, and then go back into the screen and enter the dimensions. The weight auto-populates, why not the dimensions???
Looking for a method to count the Qty of times a product tag is present on an order. I need to change the shipping carrier if a large item is there more than once. But stick with default carrier if 1 large item is there even with multiple small ones. The trigger to move to the other carrier is large > 1 Hope this helps and that we could see this implemented.Thanks
Hello there - I am requesting the integration of a carrier called CDL. This would be a huge help for the following reasons:1. We currently have to use our own template in our Manual Store for CDL, which prevents it from flowing back to Shopify and being marked as fulfilled in Shopify like our other orders (FedEx, UPS, OnTrac).2. We are integrated with other systems, Inventory Planner, and AfterShip. CDL is an outlier with those systems as well and prevents us from being able to use them fully.If CDL were integrated with ShipStation like our other carriers, it would allow for so much more consistency, streamlining, and accuracy in our systems. Please let me know if any other information is needed!
When will the returns portal be fixed so that all orders shipped through shipstation work? Currently the portal just shows a spinning gear for some orders. This is a significant issue.
we are unable to edit or make our own return label outgoing email template ,that is very inconvenient .Even the outgoing email can not show the right email address to contact us. it shows like this: please email .\n\n(generated by ShipStation). no way to edit this.This problem needs to be solved.
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