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Currently the date dormat for shipment notification Emails is only available in US format (mm/dd/yyyy). We would require international date formats, e.g. we are in Australia and would require the option to report dates as dd/mm/yyyy, Europe might need dd.mm.yyyyy
A built-in returns manager would be very useful for our business. Our needs would be relatively simple, and some of this functionality already exists: 1. We would include a printed pre-paid return label with every package we ship. 2. We would be able to track open returns in ShipStation, i.e., return labels that are currently in transit 3. Unused return labels would automatically deactivate after X days for a refund 4. When we receive returns, we would mark them as "Received" in ShipStation, which would automatically send the customer 1 of 2 possible template emails: either we accept the return and will issue a refund, or the return is declined for some reason. The reason this is useful for us is because other return managers require customers using some sort of online form, and it would be nice to simply include the return documents with each shipment. Also, other return managers determine the return window based on the date of purchase (e.g., returns accepted within 30 days of purchase), rather than date of shipment -- since our handling time is anywhere from 1-3 weeks, it's better for us to start the clock when an order ships.
We need to print return labels in bulk. With shipstation, we have to do this one label at a time which is tedious. We should be able to make return labels in batches, just like we are able to create labels in batches. One label at a time just does not make any sense at all.
We would like to be able to void shipping labels directly from the mobile app. Being able to handle customer service request as such on the go would speed up our business process. Thank you
Allow us to set the default confirmation for Australia post to not be safe drop through an automation rule?
It would be good if the calculator tool ( which is in an API the tool that quotes an order in third part sales software's ) could change the default commercial quote rates to residential, i know that you can change it manually for every single time you want to quote, but when you receive thousands of orders a month this makes a company like ours get hit by a loss of almost 40 thousand dollars just in the month of December. Because the commercial rate is anywhere from $1.00 to $4.00 less than the residential. So please make this functionality available so business like ours do not have this kind of experience. I know that you can change it manually but is everytime , and you cant do it if it is via an API. thanks
Would be nice to be able to set the package for an order without having to also set the service. Service has already been selected by our website customer and imported into ShipStation so there is no need to change it. You can already set dimensions in a rule so why not package?
Hi, I would like to suggest a change to the way we view open shipments needing to be manifested (End of day). Finding all current orders needing manifesting would be a lot easier if you could view them by date range, rather than just a singular date. This functionality exists in when looking at 'closed shipments' in End of day - something similar for 'open shipments' would reduce a lot of our time spent searching for open shipments. Thanks
Combine the Preset Group Customs Declaration Descriptions Currently the only way that customs descriptions get combined is if you edit each product. So I would like to see our Preset Groups declarations combined on the customs forms. As it sits with preset groups customs, you will get the same preset group name over and over with a qty of 1. Instead of combining the descriptions and quantity. Hopefully that is clear
Now that you have a decent start with the Customer Generated RMAs, it would be very useful to have a page for RMAs (and their current status). Or at least add a way to find a specific RMA in your search functionality. As the system is currently configured, we get packages returned to us out of the blue and it takes a little more work to determine what order the return belongs to before we can process it. Also, we are currently logging all received RMAs in a spreadsheet and had a case where the order number was not logged correctly. It took time to figure out which order it went to. When we get into our heavy time, I can't spend that kind of time. If we had just had all the returns logged automatically through ShipStation, it would eliminate our need to keep a log and makes finding the RMA very simple. I've seen others propose having more control over the RMA number, (like using the order number as a reference) but that might not be as necessary if there is a place where RMAs can be quickly searched or reviewed before they arrive at our dock. A bonus would be a notification (or alert) that a return has been generated by a customer. This kind of heads up allows companies that are very proactive about returns to potentially reach out to customers and offer a better resolution than the return (such as a component replacement, full item replacement (that doesn't require initial product return) or customer support (in cases where assisting the customer with the item can change their mind about returning). Similar to the RMA report, I envision the page providing: RMA REF # RMA CREATION DATE ORDER # CUSTOMER NAME TRACKING NUMBER? STATUS INBOUND / OUTBOUND COST Key Reasons: No surprises about what is being returned -- Provides companies a quick visual on what is being returned and why Convenient central place to search for a particular RMA (an automatic RMA log) (and consequently…) Shorter time to find and refund RMAs Allow better proactive customer support.
It sure would be helpful to have a icon on the "Buyer / Recipient Info" dialog box to click on to see where the customer is located. Currently I copy and paste into google maps. Sure would be nice for a one click feature.
We sell items by weight, so when someone purchase 1.25 lbs it shows up as a quantity of 1.25. Shipstation rounds this up to a quantity of 2 which makes all our packing slips and international shipping labels incorrect. When a person purchases 1.25 lbs at $80 for instance their international shipping label should show they spent $100 but instead Shipstation rounds it up to $160. This is inaccurate and they will then possibly be liable for duties on something they didn't buy. I don't understand why you wouldn't allow decimal points in the quantities. If you did this it would make all our reporting in Shipstation accurate and usable, instead it's inflated and unusable. Please do this soon so we don't have to look for an alternative shipping solution.
We would like to set a schedule of when it could import our orders similar to auto-periodically, but the feature of putting the time of when shipstation automatically start importing orders. This would save us 30 to 60 mins.
Option to apply custom formatting to order summary. For example, having a box around products that have quantities over 1 or changing the color/weight (bold) of certain text.
Here's our use case: We sell multi-day Juice cleanses, which have a complicated delivery process. We deliver fresh pressed juices every two days of a cleanse, such that in order to process this for fulfillment, we split our orders---one for each 2-day delivery---and modify the Line Item Titles indicating which days of the cleanse are to be delivered. We started this process in a manual store and then were surprised the same ability to modify an order's line items is not available in orders from Online Marketplaces.
As part of our business we have customers return us packages all the time and we would like to automate an email to be sent to them once we mark their package as received in ShipStation.
We have multiple ebay channels connected to Shipstation, so we get duplicate order numbers as Shipstation is currently using eBay sales record number as order id. Can we get the shipstation id to show up on record because our warehouse pulls the shipstation order id to fulfill the orders
It would be very handy to be able to manually add a new customer without having to import a CSV file. That way the customer's information can easily be accessed and looked up when they are placing an order in the future. In addition, this would allow return shipping labels to created for items that need to come to us before being shipped back to the customer. For example, in a situation where they are sending an item to us for repair/customization/modification/etc.
Customs 2014: Combine all requests for fixes (actually government requirements) to Customs forms (both Commercial Invoices and the 3 possible Certificate of Origins) so that they are completely system generated within ShipStation. currently there are about a dozen different requests to all focused on the incomplete customs forms generated out of SS. if you cant API to our existing complete and customs compliant forms from FedEx or UPS, please allow us a template to merge out SS shipping info onto. for any export orders over $2600, the failure of SS to go out to census.gov to get and print the required Electronic Export Information (EEI) requires us and others to leave SS and login into FedEx/UPS/etc and use their systems to get the complete shipping paperwork generated.... please gather up all the Customs forms requests into one omnibus request for internal fulfillment or API to the established solutions we all been using as workarounds - thanks
We sell on eBay's various international websites but from the US. IE we have listings up on ebay.co.uk Because of EU laws, eBay is now required to collect and remit VAT taxes on our behalf. The way that they do this is they charge the customer the tax and then add a third address line to their address which includes a customer VAT account number and paid notice. This way the customer doesn't have to pay VAT at the time of delivery. Ship Station however is not pulling that third line item in so our customers are being double charged VAT taxes. All we need is for this VAT information to be added on line 3 of our customer's addresses. There is no manual solution to this either because eBay randomly charges this VAT tax with no rhyme or reason and won't let us filter out the orders in which this problem exists. Please see the attached files. The VOEC number is the information that we need pulled into the customer's address in Ship Station.
We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship.
BILLING/SHIPPING ADDRESS MISMATCH NOTIFICATION Fraud Prevention Idea One of the biggest red flags in a fraudulent transaction with a stolen credit card is that the Billing Address and Shipping Address DO NOT MATCH. I believe ShipStation should have a literal RED FLAG column in the orders screen that shows a RED FLAG when there is a mismatch between the billing address and shipping address. This way we can go in and look at the order in more detail to see if there is further indication a stolen credit card was used. This would save us LOTS of money. For example, in the last 2 weeks alone I got hit with $1000 in stolen card charges.
Hi, Ecwid recently added a new feature, which allows a store to add a "tip" option during the checkout process. Read about it here. (We changed the label to "donations" in our Ecwid store, but the field is the same.) You can add multiple tip/donation amounts. We have added several ranging from $25 up to $1,000. We added this great new feature to our Ecwid store, and we have a lot of people using it. However, when the orders import from Ecwid to ShipStation, the "tip" field does not import. This skews my daily reporting, because at the end of the day, when I add up my daily orders in ShipStation, there is a discrepancy between the amount of sales in ShipStation and the amount of sales in Ecwid. In addition, I believe this will be a source of confusion for a customer who added a tip during checkout. They might have paid $200 total, including items totaling $175 plus a $25 tip; however, when the order imports to ShipStation, the $25 tip is missing. Therefore, the order shows a total of only $175, not $200. The $175 amount shows on the packing slip that is included with their order and in the confirmation email they receive when they place their order. I have been in touch with both Ecwid and ShipStation. A manager from ShipStation, Amber C, told me, "In speaking with the product managers for Ecwid, they have confirmed that this information is available to import as a line item. The item would be 'tips' with the $price showing." But at this time I am the only person requesting this field be imported. Are there others out there who are using the "tip" field in the checkout process of Ecwid and who want to see this import as a line item into ShipStation? If so, please vote and let ShipStation know that we want this line item added as quickly as possible. Thank you! Julie B.
It would be great to add a trigger in the Zapier app for when returns are marked as received. We need to notify our support team when we receive a return so the refund can be processed, and this would be useful in that respect.
We're currently unable to control or schedule how often and when Shipstation automatically pulls order data from our custom store integration. It would be extremely useful to have this ability, because manually syncing is just not a realistic solution.
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