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It's very easy to remove all items from a batch when attempting to do a bulk update. If the "remove" button was moved further down the list (maybe a user editable option to move it), that would be great.
my local post office sent a help for me, but would be amazing if you could implement it. If I say a weight and size of a package, it offers suggestions of similar size (for example: a large flat rate box) it could say, according to the information inputted, you could save $X by choosing a large flat rate box instead, because it knows the dimensions I had.
With the new VAT rules that have gone into effect Jul 1, 2021 in the EU and UK, this poses an interesting challenge for seller fulfilled orders, as marketplaces such as Amazon, eBay etc are collecting VAT upfront on orders shipping to the EU/UK, but a seller needs to include the marketplaces VAT/IOSS number on the customs declaration form, to ensure the customer isn't double charged when the shipment arrives in their country - since the VAT number will be missing from the customs form. Amazon appears to have updated their MWS API to now surface their IOSS number for eligible orders: https://sellercentral.amazon.com/forums/t/starting-july-1-2021-the-european-union-will-implement-new-vat-rules-on-e-commerce-sales/867304 Since ShipStation is already using the MWS API to import orders, this information is available, but currently isn't imported along with the order info. It'd save a lot of headache and extra steps for sellers if this info could be auto applied to customs declaration forms, rather than have to figure out the respective VAT info per marketplace. I can only imagine that other marketplaces will be doing the same thing.
We use UPS and need to know when a delivery is attempted & missed so this can trigger a notification in Shopify to alert our customer. At the moment Shipstation does not offer this shipping status. Alternatively, have Shipstation send UPS a customers email when creating a label so UPS can notify them directly.
In E-Commerce, its not always a certain to have the correct weight of a product at the time the product is created, in Shopify, say. We've been searching for a way to get correct weights into products after they've already made it to SS. We can apply weight to a SKU in the products section, then apply to open orders but that feature does not work 100% of the time. Additionally, those product weights wont apply to multiple item orders total weight. This makes it almost impossible to automate shipping and requires orders to be weighed manually. This makes large scale shipping much harder and slower. Because of this feature alone, companies that don't have weights upon creation will have to reluctantly move away from Shipstation as they scale. I hope this insight into why this feature is so important helps you guys.
Please add settings that allow for our customers to print their own labels and pay for the cost themselves.
In the below API documentation, we can get all the shipment by using multiple filter params however we cannot filter by Tracking Status https://www.shipstation.com/docs/api/shipments/list/ Status Names: 1. Status Unknown 2.In Transit 3. Delivered This way we can get all the Shipments by there Tracking Status.
ADD "UNIT PRICE" to PRODUCT ATTRIBUTES This is an idea that was closed before we started using shipstation. We need to have price be a product attribute that loads automatically for manual orders. Useful for phone orders.
Hi there, I need to apply my IOSS (EU) tax identifier to all shipments going to the EU. I have followed the directions on how to set this up in the new UI and I also have automations successfully in place so that all imported (or manually created) orders from EU countries are automatically assigned the IOSS Tax ID. I can successfully see that the Tax IDs are applied in orders that are Awaiting Shipment: So far, so good! My concern however is that once an order is processed, there's no way of seeing whether or not the Tax Identifier was actually applied to the order (and therefore the shipment data). It is essential that merchants have some way to check whether a given Tax ID was assigned to a shipment, since: 1) The international authorities may erroneously attempt to bill the customer for additional taxes. In which case we need to be able to find evidence that we did in fact apply the correct Tax ID to the shipment so we can dispute the claim of the authorities. 2) Merchants may occasionally forget to apply the Tax ID to orders, in which case the customer will receive a bill of valid tax charges. We need to be able to confirm that the order was in fact missing the Tax ID, so we can square this away and refund any tax charges that we billed to the customer. I've attached a screenshot on what I think this should look like. Thanks, Robert
Be able to have emojis in email templates. Having a package arrive is exciting... plain text is not.
When we ship First class mail LETTER USPS generates a Control Number that used to be sent to eBay for example with the new version is not doing it anymore, that way the customer sees a number, now that is not doing it I get 30 to 40 emails a day asking for it, before they just see it and only those who click it asked and we explain that due to weight and value it as sent as a letter. It is REALLY a problem now that is not doing it.
We need to be able to select Europe, for example, rather than the many countries within it one by one.
Just is in the order page, hovering over the product's image enlarges it. Same in Scan and Verify, thumbnails are so small.
The vast majority of our orders require more than one box and therefore have to be manually fulfilled. DPD support multi package shipping so please add this to the UK integration
Can SS please make it mandatory for customers to add a reason for return before they are able to receive the return label in the returns portal? This would be so helpful to my online store to understand why customers are returning so I can better my product and I believe this would be an easy addition. Thanks!
Sometimes I cannot use an Amazon buy shipping for prime order. I have to manually copy the order, ship it and then upload tracking to Amazon
First off I'd like to say thank you to my support rep, he was able to help me understand what was going on. Second I want to request that ShipStation integrates EDI into their customs documentation. I couldn't for the life of me understand why Shipstation Carrier Services internal UPS account does NOT use EDI, while a manually installed External Third Party UPS "Other" carrier service WILL use EDI as it should. This is 2021 and EDI has been around for 50 years. Every major business/company has at some point used EDI to transmit their information back and forth. I know I am not the FIRST person to want the internal UPS account to EDI send customs documentation, so I don't have to print the physical copies and affix them in the clear plastic pouch to the box every time I ship to Canada. No. That's not a good decision for me. We need EDI for customs documents on the internal UPS account via Shipstation Carrier Services. It's too late in the game to be asking for this... please make it happen.
ShipStation is importing all of our Shopify Orders with any Discounts/Coupons as added as single line items. It's wreaking havoc with our QA system. Is there any way we can get this single line item for discounts/coupons turned off? We want to see the discount in the order but as a note not a lineitem.
would be great if we could customize search results, I sell shirts, and sometimes i have to search in OPTIONS bar, and have to use advanced search. would be nice if quick search was customizable so I get all results at once.
Shipments can be exported to include line item orders - Fulfillments should also have the same functionality
I would like an Automation Action that would allow us to update a shipping address. Why? Well, our business uses SquareSpace for Subscriptions which do not allow customers to update their shipping address and we also cannot do it. It means that the customer has to cancel and resubscribe. That is unfortunate for people who are grandfathered into an old subscription service. It is also just inconvenient for our customers. It would be helpful if we could adjust their shipping address with an automation rule when the new order is imported from Ship Station or wherever, every month. So even though a new order will be imported from SquareSpace every month with their old address, having the customer address saved in ShipStation will override all future orders so that the address will always be the one we have on file for ShipStation? I'm currently not seeing any other options to change the address. We love hearing your feedback! To request a feature, you can post your idea in our forum or up-vote existing ideas. The team reviews these ideas regularly to guide our product roadmap. Let us know how a certain feature could impact your business and improve how you work, and our team will take it under consideration.
The customers should be the one processing and managing certain insurance claims themselves. For example, a customer who claims their package was not signed for by them, should have the ability to open, and manage the claim they are making directly with shipsurance, without the need for the business to do this for them. This costs us on average 6-12 hours of time to process a claim when using USPS as the carrier. There should be a customer shipsurance portal which they provide all the details in order to be paid out.
As a seller, it's important to price my listing with the correct profit. A major player in the COG is shipping. At this time, ShipStation only provides the option to get a price quote for one weigh/size/destination at a time. What I have to do currently is, enter the furthest zone as a destination, enter a starting weight (and measurement). Find the best price for the kind of shipping service (usually the least expensive) and then change the weight (and measurement) to get the cost for another quantity or product. It would be much more convenient if I could have a spreadsheet or at least a list of the shipping quotes by tier's to get these quotes quicker and setup my selling price more accurately.
Looking for a solution to file claims (not just shipsurance ones) directly through Shipstation. All of the shipping information is already set so it should be to just do a few clicks and upload proof of damage (if that is the case) - Anyone have any ideas or know a developer that can do this app?
PROBLEM - The displayed Shipping Options Schema is flawed and not designed for "real world" business and customer needs. We use BigCommerce and process phone, mail, and online orders. Here is the specific issue - As per ShipStation customer support staff - For delivery options we have automatic filtering logic that runs and removes any services that have the same or longer delivery time and that are more expensive. Since the Standard shipping has the shortest delivery time and is the cheapest, the other two options are automatically removed. The automatic logic is flawed for a number of reasons. Assuming the business has the standard range of UPS and USPS shipping options activated (USPS priority mail, UPS ground, 3-day, 2-day, next day) 1. The ship station automatic logic doesn't take into consideration that many customers have a PO Box as a shipping address. Because of the weight and cube of the item being shipped, the USPS option can be filtered out (because it is more expensive and longer shipping time estimate) the customer will not have the ability to select USPS shipping. UPS doesn't deliver to PO boxes, This is a major issue which leads to abandoned shipping carts and or customers selecting UPS ground which causes delays in shipment while we attempt to contact the customer for a physical address and billing issues related to the additional USPS shipping expense. 2. The USPS "shipping time estimates", 1-3 days in most cases, are grossly underestimated and wishful thinking at best. As a internet retailer that has been shipping packages for over 20 years my experience is the USPS is the least timely in delivery. Removing shipping services such as UPS ground based on questionable USPS "delivery time estimate" is questionable in itself. 3. Holiday shipping periods (Black Friday, Christmas, etc) where shippers experience massive increases in volume are not taken in to consideration in terms of which shippers delivery estimates are actually achievable. 4. Many consumers are not driven by the lowest price shipping rate and express a preference to ship by a particular shipper based on positive experiences with a particular shipper. 5. As a business that often ships higher value items (over $1000) I prefer to ship UPS, but those options are sometime filtered out. The best solution is to give the ShipStation user the ability to either use filtered results or allow the user to pick certain shipping options tat will always be displayed.
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