Order Source Integrations

Hello,For a few days my Etsy store has not been connecting. I get this error:When I go to modify store connection and try to to edit marketplace connection nothing happens, it just reloads. Same thing happens in Chrome and Firefox so... how to fix it?

Hey guys, I am getting this error and Ship Station support has not been so helpful. Thinking of unsubscribing and moving on to a platform that supports etsy because most of my sales are from Etsy. Thought I make one last effort by posting here before I make a decision. If there's anyone that could help with this error please let me know. This happens when I try to integrate my shipstation account with Etsy. As soon as I click connect it takes me to the site and then when I enter my email and password I get a dead page (Screenshot attached) Any help would be greatly appreciated.  Thank youChatt>>>>>>>>>>>>>>>>>>>>>>> OKay just to update you guys. I was able to connect my store when I tried through the below link https://ss.shipstation.com/

I've been reading the API docs (https://www.shipstation.com/docs/api/) but there are a few questions that I can't find answers to.I'd like my orders to flow from a web store, such as Shopify, into ShipStation. Then, I'd like to import the orders from ShipStation into my inventory program.. Once the order is in my inventory program, I will allocate available inventory/lot #s/serial #s/manage the warehouse locations it should be picked from, etc. In some cases, there may be a backordered quantity so I may need to partially ship that order.I was thinking I could split the backordered qty off into a new order using the API so that I have one order that is ready to ship and another that represents the backorder qty.E.g., A Shopify order for a qty of 10 imports into ShipStation as order number "1234". Then, I import the order from ShipStation into my program. In my program, I'm only able to allocate 6, leaving 4 on backorder.I believe I could update order "1234" to have a qty of 6, but

One of my eBay accounts randomly stopped pulling sales in, I tried to edit the connection and it returns the following error in the pop-up window- "We are sorry, but you do not have access to this section.Please contact your ShipStation administrator for access.".When I try to create a new connection, it gets to the second confirmation screen where you agree to give access to the API on eBay and the window closes and goes 404. Also, why is it so difficult to send a simple email? The process is broken it seems? I click Contact Us and it just loops back tot he same Support Help page with a link saying you can sign in and send an email. Click that and it reloads the page??

when the bearer token will expire after created from server through login?

We got a couple of orders recently that Shopify flagged as fraudulent, but we don't check our Shopify stores very often, and process all orders through ShipStation, so we did not see the fraud flag.  We ended up shipping these orders and had to eat the cost because the CC owner did a chargeback and cancelled the card.  I'm attaching a screen shot of the fraud flags in Shopify.Thanks!

What endpoint lets me access the "To Buyer" property of an order?  I am able to access the "giftMessage" property of the Order model, but I can't seem to find anything that would let me add a "to buyer" note like I have in the picture here. I have checked Order Item and Advanced Options as well, and the closest thing I could find were the "Custom Fields" found in Advanced Options. Is there a way to change this or add it on order creation?

Hello, I'm hoping I can get some feedback or insight into what's going wrong here. I am attempting to POST an order to the ShipStation API but with little luck. I can GET order details just find no problem, so my authentication isn't the problem I believe.I'm using Python, and trying to POST the following sample data in this format below. I have converted the results to a json payload but cannot figure out why i'm getting the 400 error.  I'm also a little confused as the Create/Update Order as a note that says it requires all fields, with no partial orders being accepted. As such, I have attempted to populate every field, but is this really necessary? Furthermore, I shouldn't populate read only fields as well, correct?  {"advancedOptions": {"billToAccount": null,"billToCountryCode": null,"billToMyOtherAccount": null,"billToParty": null,"billToPostalCode": null,"containsAlcohol": false,"customField1": null,"customField2": null,"customField3": null,"mergedIds": [],"me

Since updating to the new Shopify integration version we're running into an issue.If you click 'Create Another Shipment' in Shipstation, and create a blank shipment, then create a label for just the blank shipment, this marks the entire order in Shopify as Fulfilled. I would think that since no line items were actually shipped in ShipStation, it would not fulfill the order, and leave it as Unfulfilled in Shopify (or at the most it would show as 'Partially Fulfilled' in Shipstation).We use this process to ship items in one of our regions to another region for pick up (so the address pre-populates on the shipping label), without prompting the Shopify notifications (which are triggered by the status update).Right now if we use this process the customer gets a notification that their order is ready for pickup, when the actual items on the order haven't been shipped in ShipStation. We're having to use an external shipping service, which causes delays in our workflows.

Is ShipStation ever going to have some sort of integration with a processors invoicing solution?Not only do I have unto 100 orders of day flowing through my ecom store, but I also do A LOT of custom things that require us to send an invoice. It would be so nice to be able to flow my paid invoices into shipstation. I have found a workaround with PayPal, but it would be nice if there was a direct integration with the invoice solutions of these processors. I have been asking y'all this for 7+ years!!

We are setting up the ShipStation integration within our Salesforce org, but the issue is that we use PersonAccounts within Salesforce and not Contacts. So when it comes to the BillToContact and the ShipToContact, we can't fill these in, and we can't sync these records to ShipStation because Ship Name must be filled in. Any help would be much appreciated

GreetingsWe print the sold to info on the label at bottom so people know it is a gift. However it is showing recepient name. Shipstation is addressing but has anyone else experienced this?

Hi there--All of my eBay orders from December 22-December 25th are missing their shipping addresses. If I attempt to update them manually, they don't save. Orders from December 27th and today are behaving normally.I've attempted reloading, updating the stores and reloading. The same persists on other computers and mobile. Any ideas?

Have followed instruction, grab auth key from shipstation in woocommerce, paste in shipstation add new store dialog, input url of store (tried tld first, then direct to /shop/ url) submit and error, no details on error.  Host search error logs on host and found issue is 400 error, and found authentication key at issue. Any help please.  I even redownload plugin in WooCommerce.com and reinstalled over first plugin and still error. Disable security on site as well, same issue.

We are using Netsuite and have a middleware called Pipe17 that connects all of our sales channels and data mappings onto Netsuite. Pipe17 is the middleware that also ensures that all of the records that automatically get created in Netsuite are accurate and in-line. We have opted out of using the direct Shipstation <> Netsuite connector that Shipstation has available; simply because we would like to keep only 1 middleware to reduce system complexity and to also ensure that our recordkeeping in Netsuite stays consistent and accurate with what our accounting team requires. The thing is, with Pipe17's current state, they are unable to pull inventory BIN data from our Netsuite WMS into any of the Shipstation orders or their associated line items. This can get quite annoying because we have to manually look up which bins each of the line items is located in every time we have to pick/pack an order from our warehouse. Has anyone on here had any luck (or know of

Hey guys, We integrated inventory tracking app Finale to pull sales from Shipstation and push the stock change to Shopify. But we noticed local pick up orders quantity to ship is being changed to 0. And we get notice in Shipstation "The selling channel made adjustments to this order. We've updated the order to match."  Shopify advised that nothing wrong in it as there is no quantity to ship because these are local pick up. We really need it to keep the quantity to what was ordered not to what needs to be shipped. Does anyone have that issue or was able to find a workaround? 

Is anyone else using PrintReach Printer's Plan for order integration? We are sending our shipping rate back to Printer's Plan and our shipping config file is set to mark up the shipping cost but it doesn't and just sends the actual rate.

Original post by user Adam Weis   Shopify supports an industry-standard phone number format, E.164. Examples of E.164 valid numbers: 6135551212+16135551212(613)555-1212+1 613-555-1212   The problem we have is ShipStation does not like +1 in the numbers and fails when importing it.  We use Shopify Plus, so we can update the checkout code, but have a variety of accelerated payment options in use which would sidestep and checkout changes.   Has anyone run into this before and found a workable solution? 

I  would suggest to have phone number on Walmart integration, whatever Ebay or AMZ the order both have the phone number showing on the shistation and it is very important to prepare a shipment.However, walmart order integration does't support this feature.Please try a way to have phone number showing on the shipstation. 

We have been using SuncWithConnex for the past year with some success. In October there was some changes with their service that made it worthless. Instead of automatically sending orders, we now have to keep a special tab open in our browser and manually resync with their service every 3 days. And they charge $2400 a year for this? We need invoices generated in Quickbooks Online sent automatically to Shipstation for fulfillment. Has anyone had success with doing this outside of Connex? 

Hello first timer here. Uber frustrated.  I have been using Shipstation for a couple years now without too many issues but in the last several months I have been having this same issue over and over.  I go in to update my orders and they are not all importing and I have the "An error occured attempting to update orders" message.  I get 2 versions, see below.  I have tried reconnecting the store, sometimes that works.  I have had to delete the store and add it again as a new connection and that works sometimes.  But the next time I come on I have the same error messages again and have to do it all over. I am wasting so must time I am ready to move on to another shipping solution. I have updated my browser.  I have tried Chrome, Edge and IE.  I have updated the browsers to make sure they are current. I have gone through all the help articles. I would love to contact Shipstation help but I am either too tired or too frustrated to figure out how to d

Hello,I would like to simply retrieve some aggregated order data, things like counts by status etc.  Is this possible to do without retreiving all of the order data?  This data appears at the end of the order queries, but we dont want all the accompanying individual order data.  It seems like a waste to get it all when we only want the counts. We're using the query...https://ssapi.shipstation.com/orders?orderStatus=awaiting_shipment....and just want the number outstanding. Looking through the API documentation this doesnt seem possible?  Has anyone come across a workaround? Thanks!

HiWe are a non-profit running a small Shopify store to sell products from a variety of sources for fundraising.We are going to be offering a number of items in our store, to be supplied by an online seller who already uses ShipStation to run his own ecommerce store.The integration of Shopify to our suppliers ShipStation looks remarkably painless but we are wondering if we can restrict the actual products that are downloaded to our new supplier. He does not want to receive details of all orders, only the orders for the products he supplies.We'd be very grateful for any advice on this if you were to have time please.Many thanks.Etta 

We connected our walmart and overstock stores to Shipstation. We manually marked them as shipped but the shipping information was not syncing to walmart and overstock.

I want to modify the Source value of orders from specific stores. I want it to be the same value as the Store name. Does anyone know how to do it?