Order Source Integrations

I am totally mystified why one single individual order imported from eBay (correctly) resulted in creating TWO separate shipments in my SS account.  The two separate shipments are in ONE SS order number, marked 1 of 2 and 2 of 2.  Of these, order number 1 (correctly for the ebay item purchased) has the subject/item name filled in correctly. Order #2 (for the same ebay item) has a blank for the subject/item name.  I hope I've made it clear what happened. There was only one ebay order/purchase; but in my SS queue of labels to print - there are TWO separate shipments showing for which to buy labels. I contacted Live Chat and the tech was good but really didn't resolve anything.  I don't think simply marking a duplicate as "canceled" takes care of the problem. I don't want this happening in the first place. Has anyone else had this same issue and how did you resolve it ?  I'm in the trial period for SS and this is very disconcerting because eBay is the on

Hello!Anybody successfully connected Wayfair marketplace to shipstation? I did, but shipstation do not retrieve orders from my Wayfair. Could you please advise and/or provide with your steps?Thank you!

ShipStation provide a webhook solution that is great, but it would be very helpful if there is more Types supported.Right now we have webhooks for: New Order,  New Item, Orders Shipped and Items Shipped.It would be very nice if we have also for: Order Cancellation, Order Update (address or items change) and Order Assign (when order is assigned to a different user). It would reduce a lot the amount if requests i need to do to the API endpoints to check if some of those informations got changed, and it might help many other developers too on this integration. 

Has anyone had any success integrating CommerceHub and Shipstation?  Jennifer

I'm would like to update the internalNotes field of an existing orders with our shipping cost (Status = awaiting_shipment) before I complete the Marked Ship API. I sent the API with the Order Number, OrderId and OrderKey (along with all the other required header fields) and I get the error below.  We validated that the OrderId exists, so we aren't sure why we are getting this message.  At first I was getting an 400 error because I didn't have all the required fields, so I added them.  I am confused by the note "This call does not currently support partial updates; the entire resource must be provided in the body of the request".  I added all the required fields to get the 200 status code, but now it can't find the ORderID. Anyone have this issue? "status_code": 200,"errorMessage": "Order 1004529220 not found. If you are attempting to create a new order please omit the orderId and try again."

I am confused as to how to ship a Shopify order via the API.  What is the proper sequence of steps to:Ship the order (creating a label)Telling Shopify the order was fulfilledSince my customer ships via Shipstation and it gets marked as fulfilled, I know ShipStation does it.  I just don't understand how to mimic those steps programmatically.  For instance, if we use "shipments/createlabel", there is no way to specify the order id.  If I use "orders/markedship", the "orderId" ShipStation needs is probably not the order id from the Shopify Store, but is probably the internal orderId ShipStation has. Our plan was to do this:Get orders and products from Shopify via their webhooks.Since Shopify store has a link to ShipStation, it can communicate the orders to ShipStation (like our current customer does)Process orders in our systemShip via ShipStation.  I assumed this step would update Shopify, but I don't see how it can, thus my confusion.So maybe our thinking i

We are unable to connect to the marketplace Mercado Libre (Beta). Mercado Libre is available as a marketplace:               when trying to connect, we are receiving the below error message                 We contacted Mercado Libre to inform them of this bug today. If someone is experiencing a similar issue, please let us know.   The error message has been there for a week now.

Store connected like always and as of today no orders importing.  Eventhough I have a Bronze plan I have no chat to let ShipStation know of the issue.  I contacted Big Commerce and they are saying ShipStation is the problem.  Anybody else in the same boat with Big Commerce and shipstation?  Is there a work around?

I have my ShipStation account connected to a WooCommerce store. Some of my products are fulfilled by other sources, not the fulfillment team that uses ShipStation. Is there a way to filter my products in WooCommerce so that only certain products show up in ShipStation? 

Hi, In our client ShipStation store, we receive orders from multiple sources, Amazon, etc,  How can we identify the order source via API, We use the following API to pull orders from Shipstaion.https://ssapi.shipstation.com/orders Please let us know, ThanksRam.

When exporting orders, I get the incorrect data for Reverb, Best Buy and Amazon. Best BuyWrong Tax amount, which results in the incorrect total amount ReverbEverything is wrong.  Product price, Tax, Shipping and total. AmazonThe total is correct for the most part (unless I split a shipment on Shipstation). However, the Shipping and Tax are set to $0. Can we fix this please?  How much $ would it cost to fix these problems?  We're willing to pay your programmers a fair rate to fix this.  Thank you,MattPiano Heritage Inc.

Hi, We have a batch of recent orders that we fulfilled in Shopify but are still listed as "awaiting shipment" in ShipStation. We integrated our ShipStation and Shopify accounts before these orders were received.  The orders were all captured and fulfilled in Shopify between 11/9/21 - 11/20/21. They are all marked in Shopify as "archived" and "fulfilled" but still listed as "awaiting shipment" in ShipStation.  I've read through the relevant material on here I could find but can't find a solution. Please help. Thanks

Getting this error when importing eBay orders: An error occurred attempting to update orders: Failed to parse MonoAuth response. 

The integration to import Walmart orders weight is not supported and it makes it more difficult the more orders that are placed. Is there any way this can be added or is there a reason it is not already?

Hi @shipstation, you should add a way when creating automation rules, to cancel the order. Like if an order match a criteria, then cancel order.

Hey, I have some orders that I fulfil myself via local delivery or customer collection. When these are complete they're marked as fulfilled in Shopify, but when looking at my orders in Shipstation they're still showing as 'awaiting shipment'. Of course I could go through these and manually remove them, but it kind of defeats the objective. Is there a large delay or am I doing something wrong? I've refreshed the list of the store and few times now but they're still sat there.  Should ShipStation be removing these from 'awaiting shipment' once the order is marked as fulfilled on Shopify?   

Hello We use the Shopify integration. When a customer has a discount on their order, this discount should be reflected in the individual customs declaration for each item. Currently the value of each customs declaration line is not being adjusted down - this means we are being overcharged for duty when we ship internationally. Can this please be looked into? Best,Freddie

 Our SquareSpace website offers "Carrier Calculated" shipping however the UPS Ground rates are often much more than what we will actually pay with Shipstation UPS rates.  Overcharging my customer for shipping is not a good move they may elect not to purchase at all.   I recently contacted both Sqaurespace and Shipstation chat help to find out more and here is what I learned: FROM SHIPSTATION CHAT REP"Unfortunately, this is because at this time square space does not have an integration with us to display live rates. Because we do have what is called checkout rates that pull and display the ShipStation rates as the user checks out this is only avalible with Shopify, Bigcommerce, Magento and Wix though."  This is a request for shipstation to reach out to square space and add this "checkout rates"  integration Thank youHolly Ruttwww.littleflowersoap.com  

We have Shipstation integrated with Various Market places and Finale inventory. On our packing slips, the [Warehouse Location] intermittently populates with the information within Finale. I have not found a common reason for this. Can someone point me in the correct direction for a solution?

Ever since connecting ShipStation with Walmart seller API, whenever Walmart sends our ShipStation account a notice of a new order Walmart auto acknowledges the order and does not send an email that an order was being placed.

When a customer is purchasing off of our Woocommerce webpage, the cost they pay for overnight shipping with FedEx is coming out way lower than the actual cost to ship/print labels. For example, the customer was charged $23 for overnight shipping. The actual cost of the label is coming out at $47. How do I align the cost?

I'm trying to convert my old cart to PrestaShop. Installed the ShipStation module on a test site (a subdir of my live site), followed all the instructions to set it up, but [Test Connection] insists there is a 404 error. I'm certain the url is correct. Googling for info about this, I see a few messages in the PrestaShop forums but there is apparently no solution. So I'm wondering if anyone has had any success connecting ShipStation with PrestaShop?

Hi SS Community!   We set up Amazon Buy Shipping successfully; however, DHL Express is absent.    This is the main reason we set it up in the first place so would you be keen on adding it anytime soon?   If anyone from the community could lmk of a workaround that you're using, that would be awesome!   On behalf of all our International customers, Cheers! NWB Thank you specifically:@Manager-Erin @Bison @torik @masonfabian  @ogmoto  @paata01 

Bug with shipsurance integration / woocommerce combining orders - and bad support.There have been a number of buggy behaviors I have just put up with through the years because of the hassle of dealing with nonhelpful support assistants.  Support assistants have lacked understanding or do not read through the documentation I send and it just frustrates me to no end to have to re-explain everything over and it costs me more of my time and thus money than it is worth. The process to even submit a ticket these days is quite impossible as they make you go through all the hoops first and many times are thrown in a circle you can't escape. I have a ticket in on a UPS overcharge and it appears you have no process to submit such a ticket. Support of course does not read my message and says I can submit a ticket for a missing delivery which is not my issue. when I emailed a response to my ticket it was not responded to and my issue was marked resolved. I had to go back into tickets to tell

May I know when Shipstation will offer Amazon.sg (Amazon Singapore) integration? Thanks